Performance management

Job description included task performance and job context

Submitted to Sir Yasir Aftab Farooqi

Submitted by Anum Rafique 08020920-035 BBA 8th (HRM) FMAS

Date of submission 23rd April, 2012

University of Gujrat

Branch Manager -- Cragin, IL Job ID: 44360 Location: US-IL-Chicago Cragin # Positions: 1 Management Category: Operations Management

Job Description: General Responsibilities:

Conduct face-to-face sales calls in order to obtain new business Attend/host outside sales meetings or events to promote the company and branch location Continue to increase the market penetration of the branch and increase revenue Actively participate in the training, coaching, and mentoring of the Management Trainees, Managers and Sales and Service Associates. Complete performance reviews on Management Trainees, Managers and Sales and Service Associates and hold a meeting with the individual to discuss strengths and weakness Hold monthly staff meetings to keep employees motivated and informed of business operations Complete sales calls with Managers and Management Trainees in order to further their development Direct and organize all reservations and pick Handle or assist in the resolution of customer service issues if Managers and Management Trainees cannot. Maintain a high level of customer service such that the Net Promoter Score for the store is at or above the location's goal.

Mandatory Requirements: Candidates need to have:

Bachelor's degree, business-related field preferred. Customer Service, Management, and Sales experience required. Experience in car rental, hospitality, or tourism preferred.

Must have a valid driver's license and an excellent driving record. Ability to drive multiple types of vehicles (automatic) Ability to project professional appearance. Excellent communications skills with the ability to engage in verbal interactions with customers. Strong sales skills Strong problem-solving and decision making skills. Properly manage employees including; training, developing, setting expectations, and disciplining. Must have basic computer skills and knowledge of Microsoft Office programs Must be able to carry out additional duties and responsibilities as assigned by management due to operational needs. Must have the ability to work flexible schedules, including holidays, weekends, and overtime as required

Physical Requirements: Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:

Physical Requirements: Yes No Sitting Yes No Standing Yes No Walking Bending and Yes No twisting Yes No Climbing Yes No Driving Yes No Pushing and pulling Yes Yes Yes Yes Yes Yes Yes Yes No No No No No No No No Speaking Hearing Writing Lifting Typing Filing Seeing Reading

Equipment Operation: Yes No Computer Terminal Yes No Telephone Yes No Portable Computer Yes Yes Yes Yes Yes No No No No No Calculator Copy Machine Fax Machine Dictaphone Other Please specify

Task performance:

Conduct face-to-face sales calls in order to obtain new business Attend/host outside sales meetings or events to promote the company and branch location Continue to increase the market penetration of the branch and increase revenue Actively participate in the training, coaching, and mentoring of the Management Trainees, Managers and Sales and Service Associates.

Complete performance reviews on Management Trainees, Managers and Sales and Service Associates and hold a meeting with the individual to discuss strengths and weakness

Hold monthly staff meetings to keep employees motivated and informed of business operations

Complete sales calls with Managers and Management Trainees in order to further their development

Direct and organize all reservations and pick Handle or assist in the resolution of customer service issues if Managers and Management Trainees cannot.

Maintain a high level of customer service such that the Net Promoter Score for the store is at or above the location's goal.

Contextual performance:

Physical Requirements: Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following:

Physical Requirements: Yes No Sitting Yes No Standing Yes No Walking Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes No No No No No No No No No No No No Bending and twisting Climbing Driving Pushing and pulling Speaking Hearing Writing Lifting Typing Filing Seeing Reading

Equipment Operation: Yes No Computer Terminal Yes No Telephone Yes No Portable Computer Yes Yes Yes Yes Yes No No No No No Calculator Copy Machine Fax Machine Dictaphone Other Please specify