RYAN MOORE

Profile

36 Moynahan Cres Ajax, ON L1Z1P1 (647) 722-4186 ryan@ryanmoore.ca

An accomplished learning manager and strategist who successfully bridges technical and business dimensions. Recognized for creativity and technical acumen, an award-winning leader who delivers consistent results grounded in instructional design methodologies, project management principles and a strong technology background.

Professional Experience
Acting Director, Communications & Training CIBC, Toronto 2011 - Present Lead a team of communication and training professionals that delivers consistent, high-quality elearning, classroom training and key messaging to several hundred internal clients. Redesigned processes, realigned scope and reassessed team responsibilities to permanently operate at 75% of the historical headcount with negligible client impact. Designed and implemented engaging and sustainable models for quarterly departmental meetings and internal communications described as great, marvelous, amazing and eyecatching. Coordinated all official communications from Control Division to client groups by leveraging standardized communication models and database-driven distribution lists and reports. Developed self-help tools and offered individual training to empower colleagues to work independently with competence and confidence, reducing reliance on specific people and ensuring stability and flexibility to accommodate staff changes and evolving scope. Went above and beyond the scope of the role and team to support the Division and Bank. Examples include reviewing and improving a new bank-wide policy, planning and developing new collaboration websites for internal use, and designing forms and resources for new programs delivered by other groups. Per my Senior Director, Ryan provides guidance across the Division that is impeccable; without exception, his colleagues place full trust in the guidance he provides and [he] is continually commended for his teamwork. 2007 - 2010

Senior Manager, Training CIBC, Toronto

Managed a large-scale e-learning program with over 1,000 geographically diverse users that empowered CIBC employees to deliver a robust internal control environment to the satisfaction of auditors and regulators. Designed and managed Control Divisions intranet sites and collaboration platforms. Continuously reinvented a variety of web-based learning resources to delivery timely and engaging content to new and existing clients of CIBCs Control Framework. Winner of a Gold Award for Internal Learning from the Canadian Society for Training and Development. Winner of 1 individual and 3 team Quarterly Achievement Awards. 2006 - 2007

Learning Consultant CIBC, Toronto

Designed electronic job aids, online help, interactive simulations, self-study exercises and other training resources to support the rollout of a bank-wide training program. Developed process maps to support business workflows and add context to web-based help systems.

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RYAN MOORE
User Experience Consultant CIBC, Toronto

36 Moynahan Cres Ajax, ON L1Z1P1 (647) 722-4186 ryan@ryanmoore.ca

2005

Designed user interfaces for in-branch software by producing wire frame diagrams, interaction flows and design documents. 2005 - 2011

Consultant Pro Bono Taunton Chiropractic & Health Centre, Oshawa

Developed the business model to launch and sustain the clinic, which now employs 11 practitioners and support staff. Designed and maintained the clinics technical infrastructure and marketing assets. Helped negotiate the clinics sale for a price nearly double annual net income. 2004 - 2005

Business Analyst CIBC, Toronto

Developed business requirements for a branch and ABM locator, an enterprise initiative with internet, intranet and telephone banking components. 2002 - 2003

Implementation Team Lead Longview Solutions, Markham

Managed mid-size e-learning projects while directing project teams of 2-5 developers for US clients including Charter Communications, Boeing and Johnson & Johnson. Created design documents, storyboards and methodology guides for internal and external audiences. 2001

Content Developer Longview Solutions, Markham Created web-based training content and delivered application support to developers.

Implementation Specialist Longview Solutions, Markham

2000 - 2001

Led a software implementation in France that ended on time and on budget that was noted for being one of the companys fastest deployments. Produced implementation guides and training aids for internal users.

Education
Master of Arts in Learning & Technology, Royal Roads University 2011

Studies in technology-mediated learning GPA: 4.0 2002 2000

Certificate in Internet Competitive Intelligence, University of Toronto Bachelor of Commerce (Honours), Queens University

Concentration in Management Information Systems

Professional Development
CIBC 2011 People Manager training, including Managing Performance and Managing Communication workshops

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RYAN MOORE

PMP earned in April 2008

36 Moynahan Cres Ajax, ON L1Z1P1 (647) 722-4186 ryan@ryanmoore.ca

Project Management Professional (PMP), Project Management Institute

2008

Skillsoft

2007 - 2011

Completed over 30 e-learning courses in topics spanning project management, training, relationship management, software, communication, people management and security

Technology Competencies
Expert-level user of Microsoft (MS) Windows, MS Office, MS Project, MS Visio, Apple iWork, Adobe Captivate, Adobe Robohelp, Adobe Acrobat, MS Live Meeting, IBM Knowledge Producer, MS SharePoint, Longview Solutions Khalix, Techsmith Morae, Articulate Suite, Articulate Storyline Intermediate-level user of Adobe Photoshop, Adobe Dreamweaver, Adobe InDesign, Open Text Livelink, Techsmith Camtasia, Moodle, Joomla, Trivantis Lectora Certified Khalix Specialist Microsoft Certified Systems Engineer (expired)

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