SoundTroubleshootingProcedure - Community Ubu...

https://help.ubuntu.com/community/SoundTroubles...

LogintoEdit UbuntuDocumentation>CommunityDocumentation>SoundTroubleshootingProcedure

SoundTroubleshootingProcedure

Youmaywanttofollowthisguidetogatheressentialtroubleshooting informationaboutyoursoundcard.Thisinformationwillbeusefulinpostinga questiontolaunchpadandgettinghelpfromvolunteerswhoaremonitoringthe Launchpadforums: https://answers.launchpad.net/ubuntu/+source/alsa-driver/ Thevariousdifferentpagesaboutsoundissueseachserveadifferentpurposeor differenttastes.OpenSourcesystemsareaboutfreedomOFchoicesoit'sgood thatpeopleareabletochoosewhichpagestheyuse.

Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Step1 Step2 Step3 Step4 Step5 Step6 Step7 Step8 Step9 Step10 Step11 Step12 Step13 Step14 Step15 Step16 Step17 OtherUsefulInformationtoQuote Debuggingutilitiesforadvancedusers ofUbuntu11.10(ornewerversions) 20. OSS4forlowperformanceCPU's 1. ForUbuntu10.04 2. ForUbuntu10.10 21. ExternalLinks

Step1
IfyouareusingUbuntu11.10(Oneiric),thenexecutethiscommandandreboot:
sudoadd-apt-repositoryppa:ubuntu-audio-dev/ppa;sudoapt-get update;sudoapt-getdist-upgrade;sudoapt-getinstalllinuxsound-basealsa-basealsa-utilsgdmubuntu-desktoplinux-image`uname-r`libasound2;sudoapt-get-y--reinstallinstall linux-sound-basealsa-basealsa-utilsgdmubuntu-desktoplinuximage-`uname-r`libasound2;killallpulseaudio;rm-r ~/.pulse*;sudousermod-aG`cat/etc/group|grep-e'^pulse:' -e'^audio:'-e'^pulse-access:'-e'^pulse-rt:'-e'^video:'| awk-F:'{print$1}'|tr'\n'','|sed's:,$::g'``whoami`

IfyouareusingUbuntu11.04(Natty),thenexecutethiscommandandreboot:

sudoadd-apt-repositoryppa:ubuntu-audio-dev/ppa;sudoapt-getupdate;sudoapt-getdist-upgrade; sudoapt-getinstalllinux-sound-basealsa-basealsa-utilsgdmubuntu-desktoplinux-image-`uname -r`libasound2;sudoapt-get-y--reinstallinstalllinux-sound-basealsa-basealsa-utilsgdm ubuntu-desktoplinux-image-`uname-r`libasound2;killallpulseaudio;rm-r~/.pulse*;sudo usermod-aG`cat/etc/group|grep-e'^pulse:'-e'^audio:'-e'^pulse-access:'-e'^pulse-rt:'-e '^video:'|awk-F:'{print$1}'|tr'\n'','|sed's:,$::g'``whoami`

IfyouareusingUbuntu10.10(Maverick),thenexecutethiscommandandreboot:
sudoadd-apt-repositoryppa:ubuntu-audio-dev/ppa;sudoapt-getupdate;sudoapt-getdist-upgrade; sudoapt-getinstalllinux-sound-basealsa-basealsa-utilsgdmubuntu-desktoplinux-image-`uname -r`libasound2;sudoapt-get--reinstallinstalllinux-sound-basealsa-basealsa-utilsgdmubuntudesktoplinux-image-`uname-r`libasound2;killallpulseaudio;rm-r~/.pulse*;sudousermod-aG `cat/etc/group|grep-e'^pulse:'-e'^audio:'-e'^pulse-access:'-e'^pulse-rt:'-e'^video:'| awk-F:'{print$1}'|tr'\n'','|sed's:,$::g'``whoami`

IfyouareusingUbuntu10.04(Lucid),thenexecutethiscommandandreboot:
sudoadd-apt-repositoryppa:ubuntu-audio-dev/ppa;sudoadd-apt-repositoryppa:team-iquik/alsa;sudo apt-getupdate;sudoapt-getdist-upgrade;sudoapt-getinstalllinux-sound-basealsa-base alsa-utilsgdmubuntu-desktoplinux-image-`uname-r`libasound2;sudoapt-get--reinstallinstall linux-sound-basealsa-basealsa-utilsgdmubuntu-desktoplinux-image-`uname-r`libasound2;killall pulseaudio;rm-r~/.pulse*;sudousermod-aG`cat/etc/group|grep-e'^pulse:'-e'^audio:'-e '^pulse-access:'-e'^pulse-rt:'-e'^video:'|awk-F:'{print$1}'|tr'\n'','|sed's:,$::g'` `whoami`

IfyouareusingUbuntu9.10(Karmic),thenyoushouldupgradetoUbuntu10.04.2LTSornewerversions.Endoflifedatefor

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Ubuntu9.10wasApril2011.

https://help.ubuntu.com/community/SoundTroubles...

Step2
Ingnome-terminal,makesurethatunlimitedscrollingisenabled: clickonEdit>Profiles>"Default"profile>Scrolling.Choose"Unlimited"asscrollingoption.ClickCloseand Closeagain. IfyouareusingtheGnomeinterface,opentheTerminalconsolevia"Applications->Accessories->Terminal" IfyouareusingtheUnityinterface,theeasiestwaytoopentheTerminalistousethe'search'functiononthedash.Oryoucan clickonthe'MoreApps'button,clickonthe'Seemoreresults'bytheinstalledsection,andfinditinthatlistofapplications.Athird way,availableafteryouclickonthe'MoreApps'button,istogotothesearchbar,andseethatthefarrightendofitsays'All Applications'.Youthenclickonthat,andyou'llseethefulllist.ThenyoucangotoAccessories>Terminalafterthat. SothemethodsinUnityare: Dash>SearchforTerminal Dash>MoreApps>'SeeMoreResults'>Terminal Dash>MoreApps>Accessories>Terminal

Step3
Rebootyourcomputer.Thenrunthefollowing2diagnosticcommands.
Tip:Ifyouhaveawheelmouseor3-buttonmouse,youdonotneedtotypethecommandsintotheTerminal.Instead,copythecommandsfromthiswebpage andpastethemintotheterminal.Todothis,moveyourmousecursoroverthestartofthecommandwrittenontheWebpage.Thenpresstheleftmousebutton anddragthemousetilltheendofthecommandtohighlightthewholecommand;thenreleasethemousebutton.Thenpressthemiddlemousebuttonormouse wheelanywhereinsidetheTerminal.ThecommandshouldnowbeprintedintheTerminalwithouterrors.Nowpress<Enter>toexecutethecommand.

wget-Oalsa-info.shhttp://www.alsa-project.org/alsa-info.sh&&chmod+x./alsa-info.sh&&./alsainfo.sh

PostthefullTerminaloutputafterthescripthasactuallyrunbycreatinganewquestioninlaunchpadthencopy&pastetheterminal outputintoyournewlycreatedquestion.CarefullyinspecttheTerminaloutputoftheALSAInformationscriptthatwasgenerated bythepreviousdiagnosticcommand

bashalsa-info.sh--stdout

AfterupgradingALSAandrebootingthecomputermakesurethattheALSAdriverversion,libraryversionandutilitiesversion areallexactlythesameversionnumber. TheTerminaloutputafterrunningtheALSAinformationscriptshouldcontainsomethinglikethis: #ALSAVersion #Driverversion:1.0.24 #Libraryversion:1.0.24.1 #Utilitiesversion:1.0.24.2 IftheDriver,LibraryandUtilitiesversionnumbersarenotequal,thisprobablyduetooneofthefollowingissues: 1.OneoftheALSAcomponentswasnotsuccessfullyupgradedduringstep1inthisprocedure 2.ALSAwascorrectlyinstalledorupgraded,butawrong/oldkernelwasbootedinsteadofthemostrecentkernelversion.Inthat case,bootthenewestkernelversion(thatisavailableinthestandard/defaultUbunturepositories)andthenretestsound.

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Forexample:ifyouinstalledorupgradedtoUbuntu10.10(MaverickMeerkatedition),makesuretherunningkernelversionis 2.6.35-22-genericorhigher.Orelsesoundwillnotwork! Forexample:ifyouinstalledorupgradedtoUbuntu10.04(LucidLynxedition),makesuretherunningkernelversionis 2.6.32-21-genericorhigher.Orelsesoundwillnotwork! IftheALSAdriverversionnumberintheTerminaloutputdoesNOTcontainanythingatall,pleaseexecutethefollowing commands,thenrebootandretestsoundoutputusingheadphonesandspeakers:

sudoapt-add-repositoryppa:ubuntu-audio-dev/alsa-daily sudoapt-getupdate sudoapt-getinstallalsa-hda-dkms

Step4
Copy&pastethefollowingdiagnosticcommandintotheLinuxTerminal,thenpress<Enter>.Thecommandstartswiththe commandcatandendswiththewordsound.(Donotcopy&pastethisdiagnosticcommandfromanemailmessageintothe Terminal,asthatwillonlycopypartofthecommand.)Whenaskedforyourpassword,typeyournormaluserpassword(nostars aregivenasyoutype);thenpress<Enter>again.
Tip:Ifyouhaveawheelmouseor3-buttonmouse,youdonotneedtotypethecommandsintotheTerminal.Instead,copythecommandsfromthiswebpage andpastethemintotheterminal.Todothis,moveyourmousecursoroverthestartofthecommandwrittenontheWebpage.Thenpresstheleftmousebutton anddragthemousetilltheendofthecommandtohighlightthewholecommand;thenreleasethemousebutton.Thenpressthemiddlemousebuttonormouse wheelanywhereinsidetheTerminal.ThecommandshouldnowbeprintedintheTerminalwithouterrors.Nowpress<Enter>toexecutethecommand.

cat/proc/asound/{version,cards,devices,hwdep,pcm,seq/clients};sudorm/etc/asound.conf;sudorm-r ~/.pulse~/.asound*;sudorm~/.pulse-cookie;sudoapt-getupdate;sudoapt-getinstallaptitude; sudoaptitudeinstallpamangnome-alsamixerlibasound2-pluginspadevchooserlibsdl1.2debianpulseaudio;sudolshw-short;ls-lart/dev/snd;cat/dev/sndstat;lspci-nn;lsusb;sudowhich alsactl;sudofuser-v/dev/dsp/dev/snd/*;dpkg-Sbin/slmodemd;dmesg|egrep 'EMU|probe|emu|ALSA|alsa|ac97|udi|snd|ound|irmware';sudo/etc/init.d/sl-modem-daemonstatus;sudo grepmodel/etc/modprobe.d/*;sudodmidecode|egrep'anufact|roduct|erial|elease';lsmod|egrep 'snd|usb|midi|udio';aplay-l;sudoalsaforce-reload;sudolshw-Csound

PostthefullTerminaloutputintotheoriginalquestionthatyoupreviouslycreatedatanswers.launchpad.net Alsomentionhowyouwanttogeneratesoundoutput:analogoutputviadesktopspeakers,digitaloutputviaan HDMIconnectiontotheTV,viaheadphones,etc...

Step5
Rebootandretestsoundusingtheheadphonesandthespeakers.DonotrunaGnomesessionin"GnomeFailsafe"mode;speakers aredisabledin"GnomeFailsafe"mode. Afterrebooting,verifythatyouhavepostedthefullTerminaloutputfromstep3andstep4intotheoriginal questionthatyoupreviouslycreatedatanswers.launchpad.net Alsomentionhowyouwanttogeneratesoundoutput:analogoutputviadesktopspeakers,digitaloutputviaan HDMIconnectiontotheTV,viaheadphones,etc...

Step6
RunthefollowingcommandinaTerminal:
pavucontrol

Inthisapplication-PulseAudioVolumeControl-switchtothe"Playback"tabandincreaseSystemsoundsvolumeto100%

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Step7
RunthefollowingcommandinaTerminal:
alsamixer

Inthisapplication,makesuretosetallchannelstohighvolumelevels.Makesurethedifferentspeakers(especially'Front', 'Master',and'PCM")areNOTmutedandNOTsettolowvolumelevelsinalsamixer.Movewiththeleftandrightkeysonyour keyboarduntilthe"Master"itemishighlighted(inred).Iftheletters"MM"aredisplayedunderthevolumebar,press"M"to unmute.Repeatwiththe"MasterMono","Headphone","PCM","Front","Surround","Center"and"LFE"items.PressEscwhen finished. IfHDMIoutputhasstoppedworking,mutingandthenunmutingtheSPDIFoutputinalsamixercancausethesoundtostart workingagain(Ubuntu10.10). OnsomeToshibalaptopmodels(T40,T43p,...R51e...),theaudioismuted,ifeitherHeadphoneorLineJackareNOTmutedin alsamixer.SeealsoALSAWikiFAQ[1].Also,ifHeadphoneSenseorLineJackSenseareunmuted,audioisdead(R52,X40). BydefaulttheSensesettingsarenotshowninGNOME.Achannelismutedinalsamixer,ifthereisan"MM"underthatspecific channel/volumebar. OnsomeToshibalaptopmodels,settingthePCMchannelvolumehigherthan70%inalsamixer,mayresultinclipping(for example:very"harsh"anddistortedsoundbothontheinternalspeakersandonheadphonesplug),regardlessoftheMaster channel. Problemwithaudioclipping HPLaptopsinthedv5,dv6,dv7seriesandsomeHPMininetbookcomputershaveastrangeprobleminUbuntu.Whenyouplug intheheadphones,youwillhearsoundviatheheadphonesandspeakersatthesametime.Thefollowinglinkshouldprovidea workaroundforthatissue: Problemwithheadphones OntheHPCompaqnx8220,youcansolvethesimultaneousspeaker/headphoneoutputissuebyenablingtheHeadphoneJack Senseoptioninthealsamixerapplication.

Step8
Reportifyoucannothearsoundthroughthespeakers,theheadphonesorcannothearsoundonboth.

Step9
Ifyouareusingadualbootsystem(evenwithWindowsandUbuntuinstalledonseparatepartitions),thenmakesuretosetthe soundvolumeinWindowstoahighlevelbeforebootingintoUbuntu.Alsomakesuretousethespecialfunctionkeysin WindowstomakesuretheloudspeakersarephysicallyswitchedONandworkingproperlyinWindowsbeforeinstallingand testingUbuntu.ThisstepisnecessarywithcertainToshibaTecralaptops.

Step10
InSystem/Administration/UsersandGroups,makesurethatyournormaluserandtherootuseraremembersofthefollowing5 groups: pulse pulse-access pulse-rt audio

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video

https://help.ubuntu.com/community/SoundTroubles...

Step11
Runthecommandgnome-volume-controlandsettheSoundThemeto"Nosounds".TheSoundThemetoolisalsoaccessiblevia System>Preferences>Sound

Step12
Tryconnectingheadphonestodifferentaudiojacks/portsontheback-panelofthesound-carduntilyouhopefullyhearsound. IfsoundisnotworkinginbothWindowsandUbuntu,pleasecheckyourmotherboard'smanualtoseeifanyjumpersarebadly configuredormissing.Somemotherboardsrequireyoutoaddorreconfigurethejumpersonthemotherboardtoallowtherear panelsoundconnectionstowork.

Step13
IntheBIOS,resettheBIOSvaluestodefaultvalues. Ifsuchanoptionexists,changetheonboardaudiosettingintheBIOSfrom"auto"to"enabled". Ifyouhappentohavetwosound-cardsinstalledinyourpc,oneintegratedintothemotherboard-forexample:anhda-intel audiochip-andoneinsertedintoaPCIslot,thentryremovingthePCIaudiocard,rebootyourpcandretestsoundusingonlythe motherboard'son-boardaudiochip. IfyouabsolutelyneedtogetthePCIaudiocardworking,trydisablingthemotherboard'son-boardaudiochipviatheBIOS.Then retestsoundinUbuntu. SavethechangeintheBIOSandreboot.

Step14
IfALSAisstillnotloadinganydriverforyoursoundcard(forexample:aSoundblasterAudigyPCIcard)afterupgradingtothe newestversionofALSA,tryreseatingthePCIaudiocardintoadifferentPCIslotonyourPC'smotherboard.

Step15
SpecifytheexactmodelandmakeofyourPC(ifpossible)inthenewthreadthatyoucreatedatLaunchpadAnswersForum.

Step16
IfyouwanttoenableS/PDIFaudiooutput,thenunmuteandincreasevolumeontheS/PDIFandS/PDIFplaybackchannelsinthe alsamixerapplication.UsetheMkeytotogglebetweenmuted(MM)andunmuted(00)states. AlternativewaytoenableSPDIFoutputautomaticallyonlogin(testedonSoundBlasterAudigy):addfollowinglinesto /etc/rc.local:
#UseCOAX-digitaloutput amixerset'IEC958Optical'100unmute amixerset'AudigyAnalog/DigitalOutputJack'on

Youcanseethenameofyourcard'sdigitaloutputwith:
amixerscontrols

Iftheoptical/coaxialdigitaloutputofyourmotherboard/soundcardisnotworkingorstoppedworking,andyouhavealready enabledandunmuteditinalsamixer,run

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sudoiecsetaudioon

Youcanalsoputthiscommandin/etc/rc.local,asitmaystopworkingafterareboot.

Step17
IftheHDMIoutputofyourmotherboard/soundcardisnotworkingorstoppedworking,andhavealreadyenabledandunmutedit inalsamixer,trythefollowingHDMItroubleshootingprocedure: https://docs.google.com/document/d/1iTlJ8BfqXUjaHO__TEdlkvuqB1WLOkGaudngc5SFLMI/edit#bookmark=id.2rzn5uz8d2h4 QueryforPlaybackDevices:
aplay-l

***ListofPLAYBACKHardwareDevices****card0:NVidia[HDANVidia],device0:ALC1200Analog[ALC1200 Analog] Subdevices:1/1Subdevice#0:subdevice#0 card0:NVidia[HDANVidia],device1:ALC1200Digital[ALC1200Digital] Subdevices:1/1Subdevice#0:subdevice#0 card0:NVidia[HDANVidia],device3:NVIDIAHDMI[NVIDIAHDMI] Subdevices:0/1Subdevice#0:subdevice#0 NowthatwehavetheinfofortheHDMIdevice,tryatest,Intheexamplebelow,0isthecardnumberand3isthedevicenumber.

aplay-Dplughw:0,3/usr/share/sounds/alsa/Front_Center.wav

Ifaplaydoesnotoutputanyerrors,butstillnosoundisheared,"reboot"thereceiver,monitorortvset.SincetheHDMIinterface executesahandshakeonconnection,itmighthavenoticedbeforethattherewasnoaudiostreamembedded,anddisabledaudio decoding. Ifthetestissuccessful,edit/create/etc/asound.conftosetHDMIasthedefaultaudiodevice,reboot,andaudioshouldnowwork.

(Isthereabetterwaytodothis?)

cat/etc/asound.conf

pcm.!default{ typeplugslave.pcm{ typehwcard0device3 } }

OtherUsefulInformationtoQuote
Thefollowingstringneedstobeaddedtothe/etc/modprobe.d/alsa-base.conffile
optionssnd-hda-intelmodel=YOUR_MODEL

Validmodelnames(thatreplaceYOUR_MODEL)dependingonthecodecchip,canbefoundin"HD-Audio-ModelsALSA documentation". YoucanfindyouraudioCODECchipnamebyrunningthisTerminalcommand:

cat/proc/asound/car*/co*|grepCodec

Pleasetrythefollowingcommandinstead,ifthepreviouscommanddoesnotshowtheaudioCODECchipname:
cat/proc/asound/car*/co*/*|head

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YoucanfindyouraudioMIXERnamebyrunningthisTerminalcommand:
cd~;wget-Oalsa-info.shhttp://www.alsa-project.org/alsa-info.sh;bashalsa-info.sh--stdout |grep"ixername"

YoucanfindyouraudioDEVICEnamebyrunningthisTerminalcommand:
lspci-nn|egrep'ultimedia|udio|sound|AC97|ac97|EMU'

Eachcombinationofaudiocodec,audiomixerandaudiodevicenamerequiresaveryspecificconfigurationinthealsa-base.conf file,iftheaudiochipsetdoesnotworkout-of-the-box. Toseeifthereismorethanonealsactlexecutableinyourpathandtoremovethewrong/oldestone,copy&pastethefollowing commandintoaTerminalandpressthe<enter>key:

sudowhichalsactl

HavingmorethanonealsactlcancauseyoursoundsettingstobemutedduringeverybootoftheUbuntusystem. Tounderstandthevarioushda_intelrelatederrorsthatmightbementionedattheendoftheALSAInformationscriptoutputthat wasuploadedtothePastebinwebsite,readthefollowingdocumentation: HD-Audiodocumentation

DebuggingutilitiesforadvancedusersofUbuntu11.10(ornewerversions)
http://voices.canonical.com/tag/pulseaudio/

OSS4forlowperformanceCPU's
HowtoreplaceAlsawithOSS4toimprovesoundqualityonlowperformanceCPU's !!!WARNING:OnlytryinstallingOSS4asaLASTresortifALLthepreviousstepsdidnothelpresolveyoursoundoutput issuesusingtheALSAsoundsystem!InstallingOSS4shouldonlybeattemptedbypeoplewhoknowwhattheyaredoingandare veryexperiencedwithusingLinuxsystems. DonottrytofixaudioifitisnotbrokenwhenusingALSAandPulseAudio... ManyapplicationsusetheOSSAPIforsoundbecauseitiswell-documentedandportableacrossseveralplatforms(Linux, Solaris,BSD,etc).

ForUbuntu10.04
IfyouwanttouseOSS4insteadofALSAinUbuntu10.04,followtheprocedurehere: OSS4guideforUbuntu10.04

ForUbuntu10.10
IfyouwanttouseOSS4insteadofALSAinUbuntu10.10,followtheprocedurehere: OSS4guideforUbuntu10.10

ExternalLinks
Forsomeinitialsuggestions,alsoreadthefollowingpages *http://voices.canonical.com/tag/pulseaudio/

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*https://docs.google.com/document/d/1iTlJ8BfqXUjaHO__TEdlkvuqB1WLOkGaudngc5SFLMI /edit#bookmark=id.2rzn5uz8d2h4 *https://help.ubuntu.com/community/HdaIntelSoundHowto *http://ubuntuforums.org/showthread.php?t=1455816 *http://wiki.xbmc.org/?title=HOW-TO_set_up_HDMI_audio_on_nVidia_GeForce_G210,_GT220,_or_GT240 *https://help.ubuntu.com/community/SurroundSound *http://ubuntuguide.org/wiki/Ubuntu:Maverick#Sound *http://wiki.archlinux.org/index.php/Advanced_Linux_Sound_Architecture *http://drowninginbugs.blogspot.com/2009/10/caveats-for-audio-in-910.html *https://wiki.ubuntu.com/DebuggingSoundProblems/KarmicCaveats *http://ubuntuforums.org/showthread.php?t=789578&highlight=audacity *http://ubuntuforums.org/showthread.php?t=205449 *http://www.ubuntugeek.com/sound-solutions-for-ubuntu-904-jaunty-users.html *https://help.ubuntu.com/community/SoundTroubleshooting Checkforcorrect/etc/modprobe.d/alsa-base.confoptionsonthefollowingpages: *http://ubuntuforums.org/showthread.php?t=1043568 *http://doc.ubuntu-fr.org/audio_intel_hda *http://www.mjmwired.net/kernel/Documentation/sound/alsa/HD-Audio-Models.txt *http://kernel.ubuntu.com/git?p=ubuntu/ubuntu-karmic.git;a=blob_plain;f=Documentation/sound/alsa/ALSA-Configuration.txt CategoryAudio
SoundTroubleshootingProcedure(lastedited2012-04-0207:32:03bymarkrijckenberg@ dD5E0100A.access.telenet.be[213.224.16.10]:markrijckenberg)

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