Mahamad Bin Abdul Rahman,

No. 18, Lorong Rupawan 4,

Taman Rupawan ,
13200 Kepala Batas.
S.P.U. Pulau Pinang.

Dato' Sri Mohammed Shazalli bin Ramly ,

Chief Executive Officer,
Celcom Axiata Berhad.
Level 5 , Axiata Centre .
No.9, Jalan Stesen Sentral 5 .
Kuala Lumpur Sentral.
50470 Kuala Lumpur.

('-

Dear Sir:

Complaint A!!ainst Celcom Axiata Berhad For Sendin!! Con SMS.

The above matter refers.
2. I append below the sms message I received from Celcom on 10th/04/2012 morning:

Contact: celcom
Date: 4/10/2012 9:46 AM
Dear Mr/Ms
Please be informed that an investigation based on your complaint has been initiated. The
outcome of it shall be made known officially.$n
From Celcom Customer Service
3. Unfotunately the sms had no telephone contact number and neither title nor report
number . So it is meaningless .
This is an act of cowardice. A hollow statement that had no bearing and commitment.
This is a benchmark of the level of incompetence, integrity , credibility and
professionalism as Malaysia's leader in mobile telecommunication service provider.
4. About 5.0 pm on IOth/04/2012, I received a phone call from ICEMOBILE. The
company wnted to make a refund of my bill . I told ICEMOBILE I never made any
payment to them and I don't know them. I only had an account with Celcom .

5. Dear Sir, I don't want any refund. I want to know why you victimize, con and
cheated me. Please refer account statement for May / 2009, telephone No. 019- 2073641
(appendix 1 ) :
You charge me:
a) Mobile Internet RM 0.40
b) GPRS Internet

RM 0.2.10

and
c) My original letter dated 06/04/2012 - section 12, item (c) telephone
No. 013- 4507861 , you charged me RM 0.40 even though thesimcard was never
used since December 2011 .
6. I am not free to highlignt to you more . I just picked ramdom samples to illustrate the
point why I demanded the written explaination .
Thankyou.
Yours truly,

c.c: 1. SKMM Consumer Complaints Bureau,

Fax: 03 - 8688 1880
Malaysian Communications and Multimedia Commission,
Off Persiaran Multimedia,
63000 Cyberjaya . Selangor .
2. Dato' Wira Syed Ismail Bin Dato' Syed Azizan,
Pengarah JSJK ,
Kompleks Pejabat Kerajaan , Bukit Perdana ,
Jalan Dato' Onn.
50502 Kuala Lumpur .
3. The Director,
Consumer Association Of Penang (CAP)
10, Jalan Masjid Negeri
11600 Penang.

Fax

03-26163700

Fax: 04-8298109

[ Caj Penggunaan/panggilan
Panggilan Tempatan

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09/05/2009
09/05/2009
09/05/2009
10/05/2009
11/05/2009
11/05/2009
11/05/2009
4tf05/2009
'\,
/05/2009
12/05/2009
12/05/2009
12/05/2009
13/05/2009
15/05/2009
19/05/2009
20/05/2009
21/05/2009
21/05/2009
21/05/2009
21/05/2009
25/05/2009
27/05/2009
27/05/2009

16:01:21
16:02:47
22:35:31
20:54:25
07:18:21
10:54:38
11:12:24
11:14:13
15:22:10
06:43:05
14:19:47
15:31:57
19:58:56
18:09:12
19:08:42
10:03:43
10:13:40
10:14:26
14:24:07
14:27:27
12:00:09
14:13:34
16:34:56

UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA

UTARA
UTARA 00:01:00 00:01:02
00:00:18
00:00:38
00:00:36
00:00:55
00:03:07
00:01:05
00:01:01
00:00:31
00:00:02
00:00:37
00:01:22
00:00:21
00:00:24
00:01:09
00:00:01
00:00:30
00:00:41
00:02:03
00:00:47
UTARA
UTARA
TENGAH
TENGAH
TELEMGR
TENGAH
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA
UTARA

042645521
0164456144
044707092
0124215259
0122211475
0122211475
1313
0122211475
0194767172
0135958997
0194767172
0135958997
0164456144
0164456144
0164456144
0134222283
0194959332
045759253
043332928
0194767172
043332928
042645521
0124215259

00:00:45 .--...... Flat Rate0.45

030
0.30
0.15
1.05
0.75

16.65

Jumlah
SMS Tempatan - Hantar

68SMS

SMST~pamn-Hanmr
"'mlah

\~
penggunaan

Data

3G-

Mobile Internet

Jumlah

penggunaan

6.80

6.80

GPRS

Jumlah Caj Penggunaan dan Panggilan

uf'-S

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0.40

0.40

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25.95

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