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    Questionnaire of Marketing Management

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    Rahul Ranjan
    The document contains a 22 question survey about customer satisfaction with Nokia phones. The questions cover respondent demographics, mobile phone usage, satisfaction with price, advertisements, features, audio, software, memory, camera quality, accessories, appearance, battery life, customer service, brand image, and product life of Nokia phones. Respondents are asked to rate satisfaction levels as high, satisfied, neither satisfied nor dissatisfied, dissatisfied, or highly dissatisfied. The survey collects information to assess customer views and experiences with Nokia mobile phones.

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    Questionnaire of Marketing Management

    Uploaded by

    Rahul Ranjan
    1K views4 pages
    The document contains a 22 question survey about customer satisfaction with Nokia phones. The questions cover respondent demographics, mobile phone usage, satisfaction with price, advertisements, features, audio, software, memory, camera quality, accessories, appearance, battery life, customer service, brand image, and product life of Nokia phones. Respondents are asked to rate satisfaction levels as high, satisfied, neither satisfied nor dissatisfied, dissatisfied, or highly dissatisfied. The survey collects information to assess customer views and experiences with Nokia mobile phones.

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    The document contains a 22 question survey about customer satisfaction with Nokia phones. The questions cover respondent demographics, mobile phone usage, satisfaction with price, advertisements, features, audio, software, memory, camera quality, accessories, appearance, battery life, customer service, brand image, and product life of Nokia phones. Respondents are asked to rate satisfaction levels as high, satisfied, neither satisfied nor dissatisfied, dissatisfied, or highly dissatisfied. The survey collects information to assess customer views and experiences with Nokia mobile phones.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    1K views4 pages

    Questionnaire of Marketing Management

    Uploaded by

    Rahul Ranjan
    The document contains a 22 question survey about customer satisfaction with Nokia phones. The questions cover respondent demographics, mobile phone usage, satisfaction with price, advertisements, features, audio, software, memory, camera quality, accessories, appearance, battery life, customer service, brand image, and product life of Nokia phones. Respondents are asked to rate satisfaction levels as high, satisfied, neither satisfied nor dissatisfied, dissatisfied, or highly dissatisfied. The survey collects information to assess customer views and experiences with Nokia mobile phones.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 4

    Questionnaire on

    Customer satisfaction on Nokia user


    Q1) Name of respondent Date.

    Address.. Q2) Gender 1. Male ( 2. Female ( Q3) Age 1. <18 year 2. 18-25 years 3. 26-35 years 4. >35 years Q4) About Profession 1. Student ( 2. Business ( 3. Pvt.employee ( 4. Gvt.employee ( 5. Others Q5) Mobile No. +91- .. Q6) Do you have a Mobile Phone. 1. Yes ( ) 2. No( )
    1

    ) )

    ) ) ) )

    Q7) Which Company you are using. 1. Nokia ( 2. Samsung ( 3. Reliance ( 4. Other ( ) ) ) )

    Q8) Place for preference for buying Mobile Phone? 1. Priority outlet ( 2. Retailer shop ( ) ) 3. Dealers ( 4. Others ( ) )

    Q9) Are you satisfied with price of Nokia phone? 1. High satisfied ( 2. Satisfied ( 4. Dissatisfied ( ) ) ) ) )

    3. Neither satisfied nor dissatisfied ( 5. Highly dissatisfied (

    Q10) Are you satisfied with Advertisements of Nokia phone? 1. High satisfied ( 2. Satisfied ( 3. Dissatisfied ( ) ) ) ) )

    2. Neither satisfied nor dissatisfied ( 4. Highly dissatisfied (

    Q11) Are you satisfied with Features of Nokia phone? 1. High satisfied ( 2. Satisfied ( 3. Not satisfied ( ) ) )

    Q12) Are you satisfied with Audio output? 1. High satisfied ( )


    2

    2. Satisfied ( 3. Not satisfied (

    ) )

    Q13) Are you satisfied with Software compatibility? 1. High satisfied ( 2. Satisfied ( 3. Not satisfied ( ) ) )

    Q14) Are you satisfied with Built in memory? 1. High satisfied ( 2. Satisfied ( 3. Not satisfied ( ) ) )

    Q15) Are you satisfied with Camera/video quality? 1. .High satisfied ( 2. Satisfied ( 3. Not satisfied ( ) ) )

    Q16) Are you satisfied with Accessories? 1. High satisfied ( 2. Satisfied ( 3. Not satisfied ( ) ) )

    Q17) Are you satisfied with Appearances? 1. High satisfied ( 2. Satisfied ( 3. Not satisfied ( ) ) )

    Q18) Are you satisfied with Battery backup? 1. High satisfied ( 2. Satisfied ( 3. Not satisfied ( ) )
    3

    Q19) Are you satisfied with its services provided by Nokia service center? 1. High satisfied ( 2. Satisfied ( 3. Not satisfied ( ) ) )

    Q20) Are you satisfied with its Brand image? 1. High satisfied ( 2. Satisfied ( 3. Not satisfied ( ) ) )

    Q21) Are you satisfied with its life? 1. High satisfied ( 2. Satisfied ( 3. Not satisfied ( ) ) )

    Q22. Are you fully aware of the Features of Nokia phone? 1. Yes ( 2. No ( ) )

    Q23. Who suggested you buy Nokia phone? 1. Family ( 2. Relative ( 3. Friends ( 4. Neighbors ( 5. Dealer ( ) ) Undersigned. 6. Advertisement ( ) ) ) )

    Thank you
    4

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