IT Service Management

Primary Industry: Information Technology and Services IT service management (ITSM) is a discipline for managing information Technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature: No one author, organization, or vendor owns the term "IT service

BACKGROUNDThe timely and professional selection of trainees for air traffic control is a key element for successful and cost effective ATC operations by air navigation service providers . To assist in effective decision making in selecting the most suitable applicants, selection tools are used. The development and maintenance of these specialized selection tools is costly and time consuming. Furthermore, the application and use of such tools is as important as the choice of the tools themselves. If such tools can be harmonized and used across cultural and organizational boundaries in different European States, then there are clear potential benefits offering cost and time savings and an increase in the quality of recruitment and selection decision making leading to reductions in the costs associated with failures in ATC training.

The IT Service has been designed and put into use to offer just such strategic and operating advantages. . The IT service including delivery of the testing system and a database for storage of results and data was thoroughly evaluation.

OBJECTIVE Quite simply, the FEAST assesses, the knowledge, skills and abilities of applicants necessary for the ATCO job. The aim is to provide an easily administered package of scientifically sound selection tests and available for multi-state use. The objectives of the IT Service are to provide implementation support including helpdesk, to users, a centralized infrastructure and web platform for the delivery of the tests, future enhancements allowing customers to share the costs and benefits of developments and technical evolution.

Company Hierarchy:-

IBM compensation plan In transforming IBM into a globally integrated enterprise, we have driven significant change across our business - reshaping our product and service portfolio to meet client needs, dedicating resources to foster innovation, and delivering client solutions that are revolutionizing industries from space exploration to health care.

Employee compensation has become IBM's single biggest investment -- one that must track closely with IBM's revenue and profit growth. Compensation investment must also be delivered in a way that explicitly shows there commitment to pay competitively and to reward their top performers for their contribution to IBM's success.

Employee bonus program.

Average salary according to ALL ENTRIES for India is 920,813 INR. The most frequent education is generally Bachelors degree, followed by Masters degree and Some College degree. Big percent responses from high educated people, results with higher average salary in comparison to entire population statistics.

FREQUENCIES Salary (INR) Less 368K 552K 737K 921K 1105K 1289K 1473K More 276,244 INR 460,408 INR 644,570 INR 828,733 INR 1,012,895 INR 1,197,058 INR 1,381,220 INR Range From (INR) 460,406 INR 644,569 INR 828,732 INR 1,012,894 INR 1,197,057 INR 1,381,220 INR 1,565,382 INR Range To (INR) Salary Entries 208 204 153 135 125 32 68 46 158 Percentage 18.42% 18.07% 13.55% 11.96% 11.07% 2.83% 6.02% 4.07% 13.99%

Training in IBMBM is committed to helping our clients achieve the skills and expertise to take their careers to the next level. We offer a comprehensive portfolio of technical training and education services designed for individuals, companies and public organizations to acquire, maintain and optimize their IT skills in IBM Software and IBM Systems.

Training Methods E-learning E-Book Computer Based Training Internet Based Learning Lectures Labs On-the-job (OTJ) Training Distant Learning Mentoring Coaching

The specific areas where training is given in IBM are Computer Manufacturing EDP/ E- Commerce Designing Maintenance Service Operating jobs, Computer operators, Data Entry System Developing /Programming /Software Engineering Networking

Fig: IBM training process