A PROJECT REPORT ON

REVERSE LOGISTICS-AN IMPORTANT DIMENSION OF SCM

SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR MASTER OF MANAGEMENT STUDIES MMS ACADEMIC YEAR 2008-2009

SUBMITTED BY PRAMOD DADASAHEB PUKALE M-07-47 2007-2009 IES Management College, Bandra, Mumbai

IES Management College Bandra, Mumbai

MAY JUNE 2009

Students Declaration

I hereby declare that this report submitted in partial fulfilment of the requirement of the award for the MMS to IES Management College is my original work and not submitted for award of any degree or diploma fellowship or for similar titles or prizes.

I further certify that I have no objection and grant the rights to IES Management College to publish any chapter/ project if they deem fit in journals/Magazines and newspapers etc without my permission.

Place

: Mumbai

Date Name
Class

: 31/03/2009 : PRAMOD D. PUKALE

: MASTERS OF MANAGEMENT STUDIES II

Roll No. : M-07-47

Certificate
This is to certify that the dissertation submitted in partial fulfillment for the award of MMS of IES Management College is a result of the bonafide research work carried out by Mr.PRAMOD DADASAHEB PUKALE under my supervision and guidance, no part of this report has been submitted for award of any other degree, diploma, fellowship or other similar titles or prizes. The work has also not been published in any journals/Magazines.

Date: 12/07/2008 Place: Mumbai

Project guide

:Prof.P.G.Kane Core Faculty IES Management College

Index
Serial No. 1 2 3 4 5 6 7 Executive Summary Introduction Importance of Reverse Logistics Application Areas Activities involved in Reverse Logistics Managing Returns Business Implications Particulars Page No. 01 03 10 11 12 14 23

8 9 10 11 12 13 14 15 16

Reverse Logistics & Supply Chain Design of Reverse Supply Chain Network Reverse Logistics Information System Reverse Logistics as a part of Strategy Difficulties in Reverse Logistics Improving Reverse Logistics Operations Advanced Trends in Reverse Logistics Conclusion Bibliography

25 34 37 39 41 43 48 57 58

Acknowledgement
I, with a deep sense of respect, would like to express gratitude to Professor P.G.Kane whose boundless knowledge on the subject and enthusiastic and innovative approach has not only broadened my horizons in this field in terms of valuable information but has also been a source of encouragement at every stage during the project.

With immense pleasure, I would like to acknowledge the kind assistance I received from the management especially from Mr.R. D. Pardeshi (Asst. Manager), at MILESTONE LOGISTICS, whose positive and interactive approach helped me to get the project to fulfilment. I would also like to thank the librarian of IES College and the staff at the computer laboratory without whose help; this project would not have been completed successfully.