1. How important was price in your decision to use Servo oil?

How important was price in your decision to use Servo oil? Extremely important Very important Moderately important Slightly important Not at all important

2. Compared to our competitors, is our product quality better, worse, or about the same?

Compared to our competitors, is our product quality better, worse, or about the same? Much be Somewhat better Slightly better About the same Slightly worse Somewhat worse Much worse

3. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

Compared to our competitors, are our prices more reasonable, less reasonable, or about the sa Somewhat more reasonable Slightly more reasonable About as reasonable Slightly less reasonable Somewhat less reasonable Much less reasonable

4. Overall, are you satisfied with your experience using servo oil, neither satisfied or dissatisfied with it, or dissatisfied with it?

Overall, are you satisfied with your experience using servo oil, neither satisfied or dissatisfied w Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied

Extremely dissatisfied

5. How important is price when choosing this type of product?

How important is price when choosing this type of product? Extremely important Very important Moderately important Slightly important Not at all important

6. What would make you more likely to pay for servo oil?

What would make you more likely to pay for servo oil? 7. If you are not likely to pay for servo oil, why not?
If you are not likely to pay for servo oil, why not? Do not need a service like this Do not want a service like this Satisfied with competing services currently available Cannot pay for a service like this Not willing to pay for a service like this Other (please specify)

8. How likely are you to use Servo oil?

How likely are you to use Servo oil? Extremely likely Very likely Moderately likely Slightly likely Not at all likely

9. Compared to our competitors, how effective is Servo oil?

Compared to our competitors, how effective is Servo oil? Much more effective Somewhat more effective Slightly more effective About as effective Slightly less effective Somewhat less effective Much less effective

10. How important was convenience in your decision to use servo oil?
How important was convenience in your decision to use servo oil? Extremely important Very important Moderately important Slightly important Not at all important