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APOLLO 13 Problem Solution & Management
APOLLO 13 Problem Solution & Management
by Ike Sweesy
On April 11, 1970, a roar of smoke & fire marked the blast off toward the
Moon of three Astronauts aboard their Apollo 13 spacecraft. Two days later, a
crippling explosion left them in a life or death situation. How would the NASA
astronauts and engineers fix their craft that was 250,000 miles into space
before the power ran out and the astronauts froze to death? The world held
its breath.
The 1995 Hollywood film “Apollo 13” graphically recounted the space mission
that became “a case study in problem-solving, a drama of solution-finding
played out with limited resources against unknown odds, using the wits of
two teams: the three-man flight crew in open space and the computer
operators on earth.”1
Though not an Astronaut, I was a fighter pilot and test pilot in the US Air
Force, and we also employed that effective Problem Analysis & Solution
Methodology in systems development & for airborne emergencies. I continue
to use this same methodology in businesses. One evening after I retired, I
was watching the “Apollo 13” film with my kids, and part way into the film I
leaped out my chair and grabbed a clipboard. We restarted the movie, and I
began scribbling furiously, and explaining to my kids just what we were
seeing.
P PREPARE for the inevitiable problems that will occur with your equipment
and with processes, and oh yes, even with people. After all, we know that …
“Stuff Happens”. And whether flying through outer space or office space,
every endeavor will experience two Classes of Problems to prepare for:
• normal, ANTICIPATED problems due to the ordinary expected situations,
or the systems which have failed in the past. You should have already
developed, documented & trained with specific procedures and
solutions. But there is also a second kind,
• 2) new, UN-ANTICIPATED situations or system failures which have never
come up before, and for which there is no specific solution prepared …
yet. Apollo 13 experienced one.
But, even the ‘unknown problems’ can still be prepared for with capable
people, extensive system knowledge, and the proper problem solving
methodology.
O OUTCOME. When any problem comes up, you must define the
desired final outcome, "If you don't know where you are going, you
might wind up someplace else." - Yogi Berra
• On Apollo 13, the limitations were Air to breathe, Battery power, and
Time. All of the ‘Metrics’ had to be measured and closely monitored;
and they were the driving force in the solution to bring home the
Astronauts.
• For Business, these limitations may be financial such as Cash Flow or
Capital; or time frames, or manpower, and any equipment or software
limitations. These will determine the Parameters that your solution
must meet.
O OBSERVATION. Once a problem comes up, Don’t Act - Stop and Pay
Attention! The details are very important. Sherlock Holmes never developed
‘theories’ until he had investigated all of the data. Neither did NASA. That
careful observation kept them from false lines of reasoning.
P PROCESS the Data of all that you’ve observed against your extensive
knowledge of the systems. Pump your brain & your Team using creative
thinking processes. Brainstorm. OK, it’s easy to say “analyze the problem”,
but How?
• The NASA team needed to create a replacement CO2 filter for the space
module, and they handled everything on the table. By using the
techniques below, they processed the problem “outside the box”, and
found an imaginative solution from the parts available on the
spacecraft.
• Flight Director Gene Kranz employed several aspects of the ‘Solution-
Process’ including: “Put your hands on it”. Write it all up on the
board. Discuss it. And also make non-standard uses of items or
processes. “Dump it all on the table”, Kranz said.
• Other solution process techniques include Visualization, worked out
Sequences, and even ‘Trial & Error’. Gene Kranz used a black board to
draw diagrams and flight sequences, and to make lists; Ken Mattingly
spent hours in the Simulator developing the minimum electrical usage
scheme; and the entire team put sequences together for every aspect of
the problem. Crime mysteries like Sherlock Holmes demonstrate the
same techniques.
• With the use of these techniques, and today’s computer aids, we create
the solutions through our human Imagination.
• Having developed and documented the One Best Solution, the whole
Apollo 13 team began to implement that complex solution Step-by-Step.
• But also, even in the midst of putting your solution into effect, you must
be attentive and responsive to follow-on problems, or even errors or
inaccuracies in execution. The final rocket motor burn wasn’t precise,
but they kept correcting the trajectory all through the burn, and it was
good enough.
M MOXIE. The whole flight & ground crew showed their Perseverance,
Determination, and Confidence - Regardless of the difficulties.
… Don't EVER give up. Don't EVER lose hope.
“Failure, my friends, is not an option.”
Astronauts and Business Professionals all encounter important & complex problems
requiring imaginative solutions and effective implementation.
That’s why it’s important to have the proper people assigned, to know how to
analyze problems,
and to find & implement effective solutions.
_________________________________________
1.“Failure is Not an Option: Apollo 13 Creativity”, Margaret J. King, Ph.D., #236 from R&D Innovator Volume
5, Number 9, September 1996. http://www.winstonbrill.com/bril001/html/article_index/articles/201-
250/article236_body.html