Position: Knowledge Manager / Enterprise Content Manager

working closely with the Chief Information Office CIO, Chief Strategy Office CSO and other department heads to plan and execute the organizations knowledge / content management strategy. The KM will collect, synthesize, organize, and manage corporate information in support of business units across the enterprise using our Enterprise Content Management Platform (The HUB). The Knowledge Manager is also responsible for generating some original information and knowledge assets. Top-level critical analysis and customer service skills are essential for this role. Position Responsibilities Strategy & Planning

Prepare a long-term plan for knowledge and information asset development, based on business goals and input from key stakeholders. Acquire and develop knowledge of vertical/horizontal industry practices, trends, benchmarking data, and create competitive analyses. Formulate strategy and plan for implementing and leveraging online communities, discussion forums, and other collaborative technologies. Develop mitigation plans for capturing and storing legacy knowledge as it retires or is retired. Work closely with CIO to develop, implement, and enforce information appropriate use policies. Create relationships with sources of knowledge and information, including research firms, content providers, trade associations, publishers, and so on.

Operational Management Identify, collect, and synthesize information assets from disparate sources and incorporate them into the organizations corporate knowledge base. Develop and implement plans for integrating knowledge with intranets, extranets, portals, web sites, document repositories, content management systems, and so on. Assist in managing all aspects of company-owned content, including documents, guides, handbooks, and other collateral deemed as content. Collaborate with content owners to organize and store company-owned information assets. Promote a corporate culture based on proactive collaboration, sharing information, and learning. Work closely with the IT department and end-users to form architectures for knowledge encoding, retention, retrieval, and use. Liaise with systems experts on hardware and software issues that affect the availability and accessibility of knowledge assets, wherever it exists. Help disseminate information about the organization's knowledge sharing program to internal and external audiences. Leverage accumulated information assets for employee education, client communication, and other corporate training initiatives. Isolate areas and opportunities where information assets can be utilized to further business and technology strategies.

Position Requirements

Formal Education & Certification Masters degree in Library and Information Sciences preferred Familiarity with developing and delivering knowledge sharing / content management programs. Knowledge of Microsoft Office SharePoint preferred.

Knowledge & Experience Advanced content management experience, including indexing and creating taxonomy structures. Direct experience integrating knowledge with portals/intranets and databases. Strong knowledge of cataloging and archiving techniques. Superior quantitative, analytical, and problem-solving abilities. Excellent written, oral, and interpersonal communication skills. Experience in gathering, analyzing, and meeting business requirements. Understanding of basic project management principles. Excellent knowledge of applicable data and copyright laws. Experience with the use of various storage media. Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures. Prior experience with content-database integration and a range of database platforms, including SQL. Good understanding of the organizations goals and objectives.

Personal Attributes Ability to present ideas in business-friendly and user-friendly language. Highly self motivated and directed, with keen attention to detail. Able to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment.