Sun StorEdge[TM] 5210/5310 NAS Appliance: Generation and collection of diagnostic output [ID 1002401.

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Description When problems arise on the Sun StorEdge[TM] 5210 or 5310 NAS Appliance often the only means to begin troubleshooting the problem is to start by collecting the diagnostic output from the NAS unit. The following procedure provides two means of collecting this valuable information Steps to Follow The NAS head provides two means for generating and collecting the diagnostic output. The first is to have the output mailed directly to a designated user or users. The second is to have the NAS head write it directly to a Windows Share or Unix(R) Export which is then collected by a user and emailed manually. Both methods are discussed below: It is easier to have the diagnostic output mailed directly to a designated user but this method requres that the NAS unit have access to the SMTP server and that some preconfiguration takes place prior to attempting to mail the output. Preconfiguration for emailing output - set up SMTP server and designated recipients 1. Telnet to the NAS unit 2. Hit the spacebar to scroll through the items under the "Extensions" heading of the third menu column. 3. Choose the selection for EMAIL Configuration 4. On the resulting screen, enter 1 to 'Edit fields' 5. Supply the SMTP server information 6. Verify that the 'Mail From' address contains the NAS head information 7. Supply up to 4 'Recipient' email addresses 8. Set 'Diagnostic' to 'Yes' 9. Select 7 to save changes This ends the preconfiguration required to mail the diagnostic output.

Diagnostic Output Generation Email to Designated User: 1. Telnet to the 5310 array 2. Hit the spacebar to scroll through the items listed under the "Extensions" heading of the third menu column until "Diagnostics" is visable 3. Enter LETTER preceeding the "Diagnostics" selection 4. The diagnostic output will be generated and is viewable on the screen 5. When diagnostic output generation has finished, select 2 to "Send EMAIL" 6. Select 1 for "Edit problem description" 7. Supply a problem description followed by a <return> 8. Select 8 to "Send EMAIL" The diagnostic output will be emailed to the designated recipient. Collect the diagnostic email from this person Save Diagnostic Output to a File 1. Telnet to the 5310 array 2. Hit the spacebar to scroll through the items listed under the "Extensions" heading of the third menu column until "Diagnostics" is visable 3. Enter the LETTER preceeding the "Diagnostics" selection 4. The diagnostic output will be generated and is viewable on the screen 5. When diagnostic output generation has finished, select 1 to save output 6. On the resulting screen, select 1 to 'Edit path' 7. Supply the path to a Windows Share or Unix NFS exported volume as well as a filename for the output Note: You must include the file name or the save will fail 8. The diagnostics file should now be available from the Windows host mounting the share or the unix hosts mounting the export. Collect this file from the Windows or Unix host

Product Sun StorageTek 5310 NAS Appliance Sun StorageTek 5210 NAS Appliance