Professional Documents
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Back Office Management
Back Office Management
Back Office
Management And
Operations
Enhance Operational Processes
And Operational Risk
Management
By attending this cutting edge course you will:
• Learn best practice in operational risk management, with a special focus on
back office management and operations
15 – 19 February 2009 • Receive an overview of issues and effective solutions in managing back office
staff, transaction volume, new products and third party suppliers
Villa Rotana Hotel • Become familiar with traditional and recent developments in operational and
Dubai, UAE operations risk management and regulatory procedures applied in a typical
back office environment with their associated control, compliance and risk
management policies
• Identify areas where productivity can first be measured and then provide a
workflow roadmap for improving control and monitoring functions
Who Should Attend? • Learn how back office operations can improve the treasury performance and
internal funds transfer pricing system in the ALM function
Delegates attending this course should • Explore the role of back office management in increasing the effectiveness
have a basic understanding of back and profitability of clearing, settlement, custodial, trading, treasury and ALM
office management and operations. From processes
Back Office Managers and Operations • Understand the role of managing corporate actions, asset servicing, client
Managers to Middle Office Managers and services and customer relationships
Treasury Managers, this course is for • Build and maintain an effective and efficient relationship with front and middle
managers that want to learn best offices
practice in operational risk management,
• Learn operational regulatory risk requirements and measurement under Basel II
with a special focus on back office
management and operations!
Don’t miss this opportunity to take yourself and your team to the
next level of professional Back Office Management and Operations!
Kind regards,
P.P.S. Dr. John W. Dalle Molle incorporates BC2945 Certificate in Administrative Management
various concepts into this course and 22 – 25 February 2009 www.iirme.com/adminmgnt2
has been lauded for his impressive For more information on any of the above events please contact us on
presentation style! Tel: 971-4-3352483 or email: info@iirme.com
Course Timings
Registration will be at 8.00 on Day One. All five days will run from 8.30 to 14.30 with two breaks for coffee and refreshments at appropriate intervals. Lunch will be
served at the end of each day.
Course Description
The course is focused on managing back office operations with treasury, trading books and internal funds transfer pricing used as examples.
The procedures and principles discussed may be applied to all types of back offices in banks and financial institutions. The emphasis is on a proactive management
style to continuously improve quality throughout back offices while at the same time, establishing efficient processes and delivering cost-effective services. The
operational risk and operations management procedures are discussed in detail and from the perspectives of the treasury function, ALM function and the trading
functions.
The major back office services are covered in detail, problem areas are highlighted and procedures outlined to minimise errors and disruptions in order to facilitate
smooth processing and business continuity.
Training Aids
Throughout the course, you will use Excel-based models and be presented with case studies directly related to the material. Numerous real examples of loss events and
other adverse manifestations of the different risks will be discussed. Please remember to bring your laptop.
Course Outline
Day One – Sunday, 15 February 2009 - Participants involved in the corporate actions
- Summary of various corporate actions
Operational Risks And Operations Management • Managing client services and customer relationships
v EXHIBIT – Bankhaus Herstatt, German Bundesbank and FOREX
Operational Risk Categories, Factors, Issues And Sources settlement risk
v EXHIBIT – Bank of New York computer system failure, threats to CHIPS
• Operational risk spectrum – defining operational risks and exposures payment clearing system and payment systems risk
• Recent market developments leading to increased exposures to operational v EXHIBIT – Default or near-default of clearing-house members
risk
• Operational loss causes, factors, events, effects and consequences
• Decomposing operational risk - expected, unexpected and extreme losses Day Two – Monday, 16 February 2009
• Unexpected operational losses due to people, processes and systems risk
. EXCEL Exercise – Generating random occurring operational events Fraud, Outsourcing, Business Line Management, And
Systems And Technology And Operations Controls And
Overview Of Back Office Operational Structures
Management
• Operations and operational risk policies and organisation
Fraud – Controls, Detection And Prevention
• General structure of the back, middle and front offices
• Overview of the functions of the back, middle and front offices
• The nature of fraud
• Activities and information requirements of back, middle and front offices
• Defining internal and external fraud risk
• Back office and independent risk reporting
• The factors leading towards fraud events
v EXHIBIT – 1968 paperwork crisis and Wednesday trading halts on US
• The fraud triangle – opportunity, pressure and rationalisation
exchanges
• Defining fraud categories and events
v EXHIBIT – Tokyo blackout on August 14, 2006 and delayed NIKKEI 225
• Fraud detection, investigation and prevention
index updates
• Resolution of fraud and legal follow-ups
v EXHIBIT – Criminal prosecutions of financial fraud
Back-Office Operations – Clearing, Custody And Settlement
v EXHIBIT – Famous Ponzi schemes
Processes
Money Laundering
• An overview of operations functions and factors
• Fundamental tasks of the core elements of operations functions
• An overview of money laundering
• Responsibilities of the derivatives operations function
• The history of money laundering risk
• An overview of clearing and settlement processes
• Stages to implementing money laundering
• The settlement process
• Reporting of suspicious activities associated with money laundering
- Settlement conventions, cash flows, factors and issues v EXHIBIT – ABN-AMRO, wire transfers and money laundering
- Procedures and controls for the settlement process v EXHIBIT – Money laundering, Bank of New York and Russian
- Consequences of settlement failure organised crime
• The clearing process
- Clearing mechanisms and the role of the clearing house Systems, Technology And Operations Management
- Services offered by clearing organisations
- Comparing clearing procedures for securities and derivatives • An overview of systems and technology in the operations processes
• An overview of custody and custodial services
• Effects of poorly managed operations systems and technology
• Corporate actions and asset servicing related to custodial services
• Operations management and the relationship with the IT group
- An overview of corporate actions • Effects of IT procedures and controls on operations systems
- Announcement, record, pay and dates and deadlines v EXHIBIT – SWIFT electronic funds transfer communication system
www.iirme.com/backoffice
For further information and Group Discounts*
contact 971-4-3352483 or email: r.devnani@iirme.com
*Group discounts are only applicable on the full event price
WEB BC2914
Yes, I want to register for:
Event
Dates Price before Price between Price after
7 December 2008 7 December 2008 and 4 January 2009 4 January 2009
Back Office Management 15 – 19 February 2009 US$ 3,795 US$ 4,095 US$ 4,295
And Operations (Save US$ 500) (Save US$ 200)
If you have eight or more delegates who need this training, contact IIR In-House on 971-4-3352439 or inhouse@iirme.com
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.
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A confirmation letter and invoice will be sent upon receipt of your registration. Please If you are unable to attend, a substitute Event Venue
note that full payment must be made upon receipt of the invoice and prior to delegate will be welcome in your place. If this Villa Rotana Hotel, Dubai, UAE
the event. Only those delegates whose fees have been paid in full will be admitted to the is not suitable, a US$ 200 service charge will Tel: 971-4-3216111
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that all US$ cheques and drafts should be drawn on a New York bank and an extra amount seven days before the event must be paid in Accommodation Details
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be made in favour of IIR Holdings Ltd.
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