Ky Nang Giao Tiep-Chuong 4

K NNG GIAO TIP TRONG KINH DOANH
Chng 4:
MOT SO KY NANG GIAO TIEP

TRONG KINH DOANH
20/06/2009
L Ngc Thng
GII THIEU CHUNG

1. NHOM KY NANG XA GIAO.
2. KY NANG LANG NGHE.
3. KY NANG GIAO TIEP BANG NGON T.
4. KY NANG AT CAU HOI.
5. KY NANG NOI TRC AM ONG.
6. KY NANG GIAO TIEP BANG VAN BAN.
7. KY NANG GIAO TIEP PHI NGON T
8. KY NANG GIAO TIEP QUA IEN THOAI.
9. KY NANG X LY S PHAN OI.
10.KY NANG T CHOI.
20/06/2009
L Ngc Thng
NHOM KY NANG XA GIAO

a.
Ky nang bat tay:

Th t: ngi c ton trong hn se chu ong bat tay.
Thi gian: tng ng thi gian chao hoi nhau.
T the: ngi hi nghieng ve pha trc; mat nhn
thang; mieng ci t nhien; chao hoi.
ong tac: tay phai nam tay oi tng chat va phai; lac
nhe ban tay hai ba cai.
Y ngha hng long ban tay: thai o chi phoi; thai o
phuc tung; thai o bnh ang.
Cam k: cham chap; va cham manh.
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L Ngc Thng
Bat tay kho hay de?
20/06/2009
L Ngc Thng

b. Ky nang gii thieu:
Th t: ngi c ton trong hn se nhan s gii thieu
trc.
T the: nghiem chnh, lch s.
ong tac: cha ban tay phai ve pha ngi c gii
thieu; li le ngan gon, lch s ho ten, chc vu, mot so
thong tin ve ban than ngi c gii thieu.
Cac ben c gii thieu: bat tay, chao hoi nhau.
Chu y: phai gii thieu tat ca cac ben.
20/06/2009
L Ngc Thng

c. Ky nang s dung danh thiep:
Muc ch s dung: gii thieu khai quat ve chu nhan; trao
danh thiep khi gap g, xin hen gap, gi kem qua tang,
thiep chuc mng
Th t trc sau: ngi c ton trong hn se nhan danh
thiep trc; theo van hoa.
ong tac: thai o tran trong, hai tay nhe nhang cam
hai au danh thiep, nang len o cao ngang ngc.
Chu y: xem noi dung mot lt; khi e danh thiep tren
ban khong c e e vat khac len.
Hoi xin danh thiep: trao danh thiep cua mnh trc khi
hoi xin danh thiep; khong nen keo nai.
20/06/2009
L Ngc Thng

E GAY THIEN CAM TRONG XA GIAO:
CHU Y EN NGI KHAC.
LANG NGHE HO NOI.
CHO HO THE DIEN.
TIEN LE HAU....
BIET ONG CAM.
NG HIEU THANG.
BIETCAN AM NHAN SAI.
20/06/2009
L Ngc Thng
KY NANG LANG NGHE

Khai niem.
Tam quan trong.
Phan loai nghe.
Nhng tr ngai trong lang nghe.
Ky nang lang nghe thau cam.
20/06/2009
L Ngc Thng
KY NANG LANG NGHE

Khai niem:
Nghe thay
Am
Tai
Nao
Y ngha
Lang nghe
Ch - Hiu - Hi p - Ghi nh
20/06/2009
L Ngc Thng
KY NANG LANG NGHE

Tam quan trong cua viec lang nghe:
Vit
14%
c
17%
Ni
16%
Nghe
53%
Joshua D. Guilar - 2001

20/06/2009
L Ngc Thng
10
KY NANG LANG NGHE

S bat can xng cua 04 nhom ky nang truyen thong:
Nghe
Ni
Vit
Phi
hc
u tin
Th hai
Th ba
Cui cng
Phi
s dng
Nhiu
nht
Tng i Tng i
nhiu
t
t
nht
c
dy
Tng i Tng i
t
nhiu
Nhiu
nht
20/06/2009
L Ngc Thng
11
KY NANG LANG NGHE
Noi: ch can ba tuoi

...c roi.
Nghe: ton ca cuoc i
...van khong u.
20/06/2009
L Ngc Thng
12
KY NANG LANG NGHE

Phan loai nghe.
Thnh cng
Thu cm
Ch
Tng phn
Gi v
Pht l
20/06/2009
L Ngc Thng
13
KY NANG LANG NGHE

Mot vai kieu nghe co s tr ngai:
Nghe khong no lc/ tap trung.
Nghe phuc kch/anh chan).
Nghe mot phan.
Nghe gia v.
Nghe boi thc (qua nhieu thong iep).
Nghe san si.
......
20/06/2009
L Ngc Thng
14
KY NANG LANG NGHE

Nhng li ch cua lang nghe thau cam:
Han che cac yeu to nhieu:
Giup chung ta co u thong tin.
Giup cho pha ma hoa va pha giai ma thong iep
co ket qua gan nhau hn.
Khuyen khch ngi ta noi:
Thoa man nhu cau c ton trong.
Tao ra cam giac c chia se, ong cam.
Tao ra moi quan he tot:
Giup m rong o CHUNG trong ca so Joharry.
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L Ngc Thng
15
KY NANG LANG NGHE

Nhng yeu to gay tr ngai trong lang nghe:
i.
ii.
iii.
iv.
v.
Toc o t duy qua nhanh.

S phc tap cua van e.
Thieu s tap luyen.
Thieu kien nhan, chu y.
Thieu quan sat bo tr.
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vi. Nhng thanh kien.

vii.Uy tn ln cua oi tng.
viii.Chu y gia tao.
ix. Cat ngang li noi.
x. Suy oan hap tap.
xi. Thieu hieu biet ve chu e.
L Ngc Thng
16
KY NANG LANG NGHE

Nh the nao la lng nghe thu cm?
T at mnh vao v tr cua ngi khac e hieu cam
ngh cua ho; i vao y kien cua ho, nhn van e theo
lang knh cua ho.
La s hieu biet sau sac ve oi tac ca ve tnh cam va
ly tr.
Nghe bang tai, mat, trai tim va ca khoi oc.
20/06/2009
L Ngc Thng
17
KY NANG LANG NGHE

Cac ky nang can thiet cho viec lang nghe thau cam:
The hien s quan tam:
Khong qua xa cach; bnh ang.
Anh mat trung thc: nhn thang.
Han che lam ngi noi mat tap trung.
Gi m:
Thai o chia se, thong cam.
Cung tm hieu quan iem cua ngi noi.
Phan hoi a ay, to ra chu y vao ngi noi.
Phan anh:
Phan anh chan thc s tiep thu.
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L Ngc Thng
18
KY NANG LANG NGHE

May ieu quan trong can nh:
20/06/2009
Nghe xong hay noi.

Cat i tat ca cac viec khac.
Kiem soat cam xuc ban than.
Hoi ap e ung ho ngi noi.
Nhan nai, chuyen tam ren luyen.
L Ngc Thng
19
LANG NGHE: triet ly XA
T nhien cho chung ta mot li va hai tai e

chung ta nghe nhieu gap hai lan chung ta
noi.
Epictetus (55 AD - 135 AD)
Triet gia La Ma co
20/06/2009
L Ngc Thng
20
LANG NGHE: triet ly NAY
Lang nghe la kim cng

OOO
Im lng l vng
Noi la bac
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L Ngc Thng
21
KY NANG LANG NGHE
Nghe tieng long ta..........

Nghe tieng at tri
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L Ngc Thng
22
KY NANG AT CAU HOI

at cau hoi kho hay de?
Khi nao th chung ta at cau hoi?
Co nhng cach hoi nao va van dung chung ra sao?
20/06/2009
L Ngc Thng
23
KY NANG AT CAU HOI
HOI E THU THAP

THONG TIN
HOI NHAM MUC

CH KHAC
Cac loai cau hoi
20/06/2009
L Ngc Thng
24
Cau hoi nham thu thap thong tin

Cau hoi hep: co cau truc chat che, thu hep van e e
khai thac nhng thong tin chnh xac, ngan gon.
Cau hoi trc tiep: co cau truc chat che, nham thang vao
van e e khai thac nhng thong tin can tm hieu; thieu
s te nh.
Cau hoi gian tiep: dung e khai thac nhng van e te
nh, hoi ve van e khac e suy ra van e can tm hieu.
Cau hoi chan au: cau hoi dang qui chup, giang bay, hoi
chan ve van e can tm hieu.
20/06/2009
L Ngc Thng
25
Cau hoi nham thu thap thong tin

Cau hoi gi m: co cau truc long leo, ngi hoi ch neu
oi net ve e tai, ngi tra li se tuy y quyet nh noi
dung tra li.
Cau hoi chuyen tiep: nham muc ch chuyen hng cau
chuyen, chuyen hng van e ang trao oi; gi cho
cuoc tiep xuc luon luon troi chay.
Cau hoi lam ro s nghi van: nam lay nhng thong tin
cuoi cung va phat ra e khi mao cho nhng cau tra li
tiep theo nham thu thap them thong tin cha nam ro.
Cau hoi tom tat y: tom tat lai noi dung thong tin nhan
c t nhng cau tra li e xac nhan lai thong tin mot
lan na.
20/06/2009
L Ngc Thng
26
Cau hoi nham muc ch khac

Cau hoi tiep xuc: mang tnh chat xa giao, xoay quanh
nhng van e phu hoac tham ch khong lien quan g en
van e chnh tao ra mot bau khong kh thoai mai.
Cau hoi e xuat y kien: neu len mot y kien, mot e ngh;
dung e tham do y kien cua oi tng nham tranh mot
s that tho.
Cau hoi han che toc o phat bieu: cau hoi hep, lam ra ve
muon tm hieu tng oi ky mot so kha canh nao o
trong chu e ang c trnh bay.
Cau hoi ket thuc van e trao oi: mang tnh chat chuan
b e cham dt van e ang trao oi.
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L Ngc Thng
27
GIAO TIEP QUA IEN THOAI

Nhng ieu nen lam:
Chon t the thch hp.
Mm ci.
Cham chu lang nghe, nghe het y cua ngi goi.
Manh dan yeu cau ngi goi noi cham lai e nghe ro.
Danh cho ngi goi u thi gian e ho boc lo y kien.
To ra ci m.
Dien at lai thong tin a nghe e xac thc thong tin.
Bnh tnh vi cac phat bieu cua oi tng.
Lch s yeu cau ngi nghe i trong khi tm thong
tin e phuc vu cho cuoc ien am.
20/06/2009
L Ngc Thng
28

Nhng ieu nen tranh:
e ien thoai o chuong qua lau.
Cat ngang li oi tng.
Voi va hoac to ra khong co thi gian e tiep chuyen
oi tng.
Qua chu y en ac iem, thoi quen cua ngi goi nen
b lac dau thong tin.
Mat bnh tnh; cang thang.
L ang, thieu chu y en cuoc ien am v nhng
yeu to xung quanh.
20/06/2009
L Ngc Thng
29

Lu y ve giong noi:
Giong noi phai ro rang: giup ngi nghe de hieu.
Dung giong thap, am lng bnh thng: e ngi
nghe khong cam thay nh b quat nat.
Toc o va phai: e ngi nghe kp ghi chu.
S dung ngon t n gian: tranh nhng t chuyen
mon, t la.
Nhan manh nhng t, ng can thiet: giup ngi nghe
biet ro hn cac chi tiet ma ngi noi muon lu y.
Giong noi phai pha am ieu cua s mm ci: e
giong noi mang am ieu vui ve, lch thiep.
20/06/2009
L Ngc Thng
30
10
10

Mot vai tnh huong kho x:
Ngi goi ien thoai en can gap ngi/bo phan khac
nhng khong cho biet ten va ly do goi ien.
Ngi goi en khong thoa man vi cach ngi nghe
ap ng nhu cau cua ho.
Ngi nghe nhan c nhieu cuoc goi en cung mot
luc.
Ngi ang am thoai co thai o bat nha.
20/06/2009
L Ngc Thng
31
KY NANG GIAO TIEP NGON T

S dung ngon t ung:
S dung giong ieu hp ly:
S dung ieu bo t nhien:
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L Ngc Thng
32
GIAO TIEP PHI NGON T

Khai niem:
Giao tiep phi ngon t la s giao tiep khong bang
mieng ma ch bang c ch, ong tac, ve mat va cac
tn hieu khac.
Giao tiep phi ngon t con goi la ngon ng bieu cam.
Cac nha nghien cu cho rang giao tiep bang ngon t
ch chiem khoang 30 40%, phan con lai la do dien
at phi ngon t.
20/06/2009
L Ngc Thng
33
11
11

Cac hnh thc giao tiep phi ngon t:
Giao tiep phi ngon t

Cac
bieu
hien
tren
khuon
mat
20/06/2009
Cac
c
ch
T
the
Dien
mao
Khoang
cach
Trang
phuc
L Ngc Thng
Cac
yeu
to
khac
34
Cac bieu hien tren khuon mat

Net mat: bieu lo thai o, cam xuc cua con ngi. Cac
cong trnh nghien cu thong nhat rang net mat cua con
ngi bieu lo 6 cam xuc: vui mng, buon ba, ngac nhien,
s hai, tc gian va ghe tm.
20/06/2009
L Ngc Thng
35

Nu ci: bieu lo tnh cam, thai o cua mnh. Nu ci
con noi len ca tnh cua con ngi. Ngi Trung Hoa noi:
Ngi nao khong biet mm ci th ng nen m tiem.
20/06/2009
L Ngc Thng
36
12
12

Anh mat: phan anh trang thai cam xuc, boc lo tnh cam,
tam trang, c nguyen... cua con ngi ra ben ngoai.
Trong giao tiep, anh mat con ong vai tro ong bo hoa
cau chuyen, bieu hien s chu y, ton trong, s ong tnh
hay la phan oi.
20/06/2009
L Ngc Thng
37

Ngi co oc thc te thng co cai nhn lanh lung.
20/06/2009
L Ngc Thng
38

Ngi
ngay
thang
nhan
hau
nhn
thang,
trc
dien.
20/06/2009
L Ngc Thng
39
13
13

Ke
nham
hiem
a
nghi
nhn
soi
moi,
luc
loi
20/06/2009
L Ngc Thng
40
Cac c ch
Moi s chuyen ong cua cac bo phan tren c the eu co
the co y ngha nhat nh trong giao tiep.
Ngi ta co the dung c ch e ieu khien, phu hoa cho
cuoc giao tiep, nh mot so van ong cua tay va au co y
nhac nh ngi oi thoai noi nhanh, cham, dng lai hay
giai thch them... hoac giup thu hut s chu y cua ngui
nghe.
20/06/2009
L Ngc Thng
41
T the
T the co lien quan mat thiet vi vai tro, v tr xa hoi
cua ca nhan: thong thng, t the boc lo cng v xa hoi
ma ca nhan ang am nhan.
T the con co vai tro bieu cam: cho thay trang thai tinh
than thoai mai hay cang thang.
20/06/2009
L Ngc Thng
42
14
14
Dien mao
Dien mao la nhng ac iem t nhien, bao gom cac ac
iem t thay oi c nh: tang ngi (cao thap, map
om), sac da (trang, en, xanh xao); va ca nhng ac
iem thay oi c nh rau, toc, phuc sc.
20/06/2009
L Ngc Thng
43
Trang phuc
Trang phuc the hien trang thai tnh cam, cac pham chat
tam ly cua con ngi; nghe nghiep, a v....
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L Ngc Thng
44
Khoang cach
Khoang cach trong giao tiep boc lo mc o moi quan
he, tnh cam gia moi ngi vi nhau.
Xung quanh ca nhan:
Vung mat thiet (0 - 0,5 m).
Vung rieng t (0,5 1,5 m).
Vung xa giao (1,5 3,5 m).
Vung cong cong (>3,5 m).
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L Ngc Thng
45
15
15
Khoang cach
Khoang cach tren ban hop:
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L Ngc Thng
46
Cac yeu to khac

o vat: bu anh, bu thiep, hnh, hoa, qua, o lu
niem
ong tac om hon, vo vai, xoa au, khoat tay, bat tay
20/06/2009
L Ngc Thng
47

Phan ln viec s dung giao tiep phi ngon t chu anh
hng rat ln bi cac nen van hoa, ac iem dan toc,
phong tuc tap quan....
Giao tiep phi ngon t het sc quan trong: giup chung ta
nhay cam trong giao tiep.
20/06/2009
L Ngc Thng
48
16
16
KY NANG DIEN THUYET

Ky nang m au bai dien thuyet:
Tao s tiep xuc thuan li.
Dan nhap thnh gia vao e tai:
Dan nhap trc tiep: neu ro van e chnh.
Dan nhap bang s tng phan: nhan manh nhng
iem mau thuan dan en s can thiet cua chu e.
Dan nhap theo cach ke chuyen: ke ngan gon mot
cau chuyen co lien quan mat thiet en chu e.
Dan nhap bang cac cau hoi: at ra mot vai cau hoi
e loi keo c toa suy ngh va hoat ong nham dan
dat ho vao e.
20/06/2009
L Ngc Thng
49
KY NANG DIEN THUYET

Dan nhap bang cac trch dan: trch dan nhng
phat bieu, t tng cua nhng ngi noi tieng.... co
lien quan gan vi chu e.
Dan nhap bang nhng lap luan gay an tng
manh: s dung nhng lap luan trai ngc bnh
thng e gay s chu y cao cho c toa.
Mot so iem lu y khi m au dien thuyet:
Tranh nhap e qua dai.
Tranh nhap e khong nhat quan vi noi dung.
Tranh nhap e bien ho.
Tranh nhap e vi li xin loi.
20/06/2009
L Ngc Thng
50
KY NANG DIEN THUYET

Ky nang trnh bay noi dung bai dien thuyet:
Phong cach trnh bay:
Chng chac, iem am; tranh cac t ng vo ngha
hoac lap i lap lai nhng g khong can thiet.
i lai trong pham vi hep (khoang 1 2 m).
S dung cac phng tien giao tiep phi ngon t
mot cach t nhien.
Bao quat cac v tr trong khan phong.
Giai toa s cang thang cho moi ngi.
S dung cac minh hoa, c lieu: at, khach quan.
20/06/2009
L Ngc Thng
51
17
17
KY NANG DIEN THUYET

Giong noi:
Noi to, ro rang, toc o nhanh va phai.
Len xuong giong, nhan giong.
Nam bat tn hieu t thnh gia: ieu chnh lien am
lng hoac khoang cach micro, ieu chnh toc o
trnh bay, can bang tam ly.
Ky nang ket thuc bai dien thuyet:
Tm c hoi e ket thuc that gon gang.
Tom tat nhng iem noi bat cua chu e.
Li cam n thnh gia.
Tuyen bo ket thuc.
20/06/2009
L Ngc Thng
52
KY NANG X LY S PHAN OI
Tien trnh x ly s phan oi:
Bc 1: xac nh ly do ca s phan oi.
Bc 2: the hien s phan ng tch cc.
Bc 3: xoay chuyen tnh the.
Mt vai th thut:
Dan chng cac tien le.
at cac cau hoi e chng minh oi tng THIEU
chnh xac.
Lan t t, dan dan hat oi tng ra khoi van e.
Tm cach gan ket li ch nao o cua ho vi van e.
Tm mot loi thoat ma oi phng cam thay tiec re.
20/06/2009
L Ngc Thng
53
KY NANG T CHOI
Khi nao nen t choi?
Ban than chung ta co kha nang va u t cach e lam
viec o hay khong?
Ban than chung ta co u thi gian e thc hien yeu
cau o hay khong?
Ban than chung ta co thch thu vi li e ngh o hay
khong?
Neu t choi li e ngh o th co hau qua g khong?
20/06/2009
L Ngc Thng
54
18
18
KY NANG T CHOI
T choi nh the nao?
T choi mot cach te nh:
Toi xin loi, ngay bay gi toi khong the lam ieu
o c.
Co the toi se giup ban vao luc khac.
Toi se phai chu thua van e ban yeu cau.
Cam n ban a tin tng toi nhng toi khong the
lam ieu o c.
Ngi khac se thch hp vi cong viec o hn la
toi.
T choi thang than: noi KHONG that dt khoat.
20/06/2009
L Ngc Thng
55
GIAO TIEP THONG QUA VAN BAN

Nhng ly y chung:
Xac nh chnh xac noi dung can the hien trong van
ban.
Van phong: lch s, trang trong, trau chuot ngon t.
Can tuan thu quy chuan trnh bay.
Cac chi tiet, s viec the hien trong van ban phai ngan
gon nhng chnh xac triet e.
Khong nen viet dai dong ma nen i thang vao van
e.
Nhat quan (tieu e va noi dung, cac y trong van ban).
20/06/2009
L Ngc Thng
56
GIAO TIEP THONG QUA VAN BAN

Hnh thc van ban hanh chanh cong vu.
Th tn:
Th thng mai.
Th xa giao.
Th noi bo.
.....
20/06/2009
L Ngc Thng
57
19
19
Th thng mai
Phan au th: bao gom cac chi tiet nh tieu e, a
danh i kem thi gian, ngi nhan th, li chao m au:
Tieu e: thng ghi ten, a ch, so ien thoai, fax cua
c quan ni ngi gi th cong tac kem theo so tham
chieu cua bc th (neu co).
a danh kem theo thi gian: ghi ni gi th i, tiep
sau o la ngay, thang, nam gi th.
Ngi nhan th: ghi ten, a ch ngi nhan th.
Li chao m au: la li chao lch s, thng la Tha
ong/ba/quy ong/quy ba/quy c quan/ ngai
20/06/2009
L Ngc Thng
58
Th thng mai
Phan noi dung th: trnh bay nhng noi dung ma
ngi viet muon trao oi vi ngi oc, co the phan
thanh 3 oan:
oan th nhat neu len muc ch cua bc th la e
giai quyet van e nao.
oan th hai gom mot hoac nhieu tieu oan ly giai
tai sao phai giai quyet van e a neu tren hoac can
c e giai quyet van e.
oan th ba neu ro nhng viec can lam, nhng e
ngh, s ong y, s chap thuan
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L Ngc Thng
59
Th thng mai
Phan cuoi th: gom cac chi tiet nh li chao ket thuc
th, ch ky va danh phan ngi viet th. Phan cuoi th
thng c at goc di ben phai cua bc th.
Li chao ket thuc th: la li chao mang tnh lch s e
cham dt bc th va phai phu hp vi oi tng giao
tiep.
Ch ky va danh phan: ngi viet phai ky ten bang thu
but cua mnh, khong nen ong dau khac ten e thay
cho ch ky nham the hien s ton trong oi vi ngi
nhan th. Th t cua ch ky va danh phan nh sau:
chc vu, ch ky, ho va ten (pha trc ho va ten co
the co hoc ham, hoc v nh GS, TS hoac PGS, TS).
20/06/2009
L Ngc Thng
60
20
20
Th thng mai
Trng ai hoc Ngan hang TP HCM
TP Ho Ch Minh, ngay 10 thang 03 nam 2006 36
Ton That am, P. Nguyen Thai Bnh
Knh gi: Ong Nguyen Van A
Quan 1, Thanh pho Ho Ch Minh
Giam oc Nhan s
T: (84 8) 8.291.901 Fax: (84 8) 8.212.584
Ngan hang Toan Cau - GB
So th: 01
Knh tha Ong,
...................................................................................................................................................
........................................................................................................................................................
........................................................................................................................................................
........................................................................................................................................................
........................................................................................................................................................
........................................................................................................................................................
........................................................................................................................................................
Tran trong knh chao Ong.
Knh th.
Le Ngoc Thang
20/06/2009
L Ngc Thng
61
Th kieu toan khoi (full block)

36 Ton That am, P. Nguyen Thai Bnh Quan 1
Thanh pho Ho Ch Minh, Viet Nam
T: (84 8) 8.291.901 Fax: (84 8) 8.212.584
Ngay 10 thang 03 nam 2006
Giam oc Nhan s
287 Nguyen Th Minh Khai
Phng Pham Ngu Lao
Quan 3, TP Ho Ch Minh
Viet Nam
Tha Ong,
Vi hnh thc toan khoi, bc th c viet khong co thut vao au dong sau khi xuong dong; toan bo bc th t tren xuong di giong thang
theo le trai. Gia cac oan co s cach khoang can oi.
Noi dung cac phan cua bc th tng t nh a neu tren. Dong ngay thang co the viet hi ln e nhn ro va phan cach gia hai phan a ch.
Trong phan au th va cuoi th khong co dau cham cau ngoai tr sau li chao au va cuoi th co dau phay. Th t cua phan cuoi th la: li
chao cuoi th, ch ky, ho va ten va cuoi cung la chc vu.
Hnh thc nay c ap dung tng oi rong rai v tiet kiem c cong sc anh may va no cung khien ngi ta a nhn.
Tran trong knh chao,
(ch ky)
Le Ngoc Thang
Giang vien ai hoc
20/06/2009
L Ngc Thng
62
Th kieu khoi (block)

T: (84 8) 8.291.901 Fax: (84 8) 8.212.584
Giam oc Nhan s
Phng Pham Ngu Lao
Viet Nam
Tha Ong,
Vi hnh thc khoi, bc th c viet khong co thut vao au dong sau khi xuong dong; toan bo bc th t tren xuong di giong thang
theo le trai. Gia cac oan co s cach khoang can oi.
Noi dung cac phan cua bc th tng t nh a neu tren. Dong ngay thang co the viet hi ln e nhn ro va viet theo le phai cua bc
th. Trong phan au th va cuoi th khong co dau cham cau ngoai tr sau li chao au va cuoi th co dau phay. Th t cua phan cuoi
th la: li chao cuoi th, ch ky, ho va ten va cuoi cung la chc vu; phan cuoi th cung c viet sang le phai.
Hnh thc nay cung c ap dung tng oi rong rai v tnh a nhn cua no.
(ch ky)
Le Ngoc Thang
Giang vien ai hoc
20/06/2009
L Ngc Thng
63
21
21
Th kieu ban khoi (semiblock)

T: (84 8) 8.291.901 Fax: (84 8) 8.212.584
Giam oc Nhan s
Phng Pham Ngu Lao
Viet Nam
Tha Ong,
Vi hnh thc ban khoi, bc th c viet thut vao au dong t 5 en 10 khoang trang sau khi xuong dong; toan bo bc th t tren
xuong di giong thang theo le trai. Gia cac oan co s cach khoang can oi.
Noi dung cac phan cua bc th tng t nh a neu tren. Dong ngay thang co the viet hi ln e nhn ro va viet theo le phai cua bc
th. Trong phan au th va cuoi th khong co dau cham cau ngoai tr sau li chao au va cuoi th co dau phay. Th t cua phan cuoi th la:
li chao cuoi th, ch ky, ho va ten va cuoi cung la chc vu; phan cuoi th cung c viet sang le phai.
Hnh thc nay cung c nhieu ngi ap dung v tnh can oi cua no.
(ch ky)
Le Ngoc Thang
Giang vien ai hoc
20/06/2009
L Ngc Thng
64
Th kieu nghi thc (official)

T: (84 8) 8.291.901 Fax: (84 8) 8.212.584
Tha Ong Nguyen Van A,
Vi hnh thc nghi thc, bc th c viet thut vao au dong t 5 en 10 khoang trang sau khi xuong dong; toan bo bc th t tren xuong di giong
thang theo le trai. Gia cac oan co s cach khoang can oi.
Noi dung cac phan cua bc th tng t nh a neu tren. Dong ngay thang co the viet hi ln e nhn ro va viet theo le phai cua bc th. Trong
phan au th va cuoi th khong co dau cham cau ngoai tr sau li chao au va cuoi th co dau phay. Th t cua phan cuoi th la: li chao cuoi th, ch
ky, ho va ten va cuoi cung la chc vu; phan cuoi th cung c viet sang le phai.
Trong hnh thc nghi thc, phan thong tin ve ngi nhan c viet pha di ben trai cua bc th, cach phan ch ky va danh phan cua ngi gi th
khoang 2 dong
Hnh thc nay thng dung vi giay viet th co in san logo va tieu e cua cong ty choan het phan au.
(ch ky)
Le Ngoc Thang
Giang vien ai hoc
Giam oc Nhan s
Phng Pham Ngu Lao
Viet Nam
20/06/2009
L Ngc Thng
65
Th xa giao
Th chuc mng:
Th chuc mng thng c viet ngan gon, the hien
thanh y cua ngi viet; tnh cam phai chan thc,
khong gng ep, gia tao.
Noi dung th phai bam sat thc te tin mng cua oi
tng, cu the:
Chuc mng di danh ngha cua ai?
Chuc mng nhan dp g? oi tng nhan s chuc
mng la ai?
Li chuc gi en oi tng?
20/06/2009
L Ngc Thng
66
22
22
Th xa giao
Th tham hoi:
Th tham hoi cung phai bieu at nhng tnh cam
chan thanh, s ong cam vi nhng kho khan, mat
mat cua oi tng.
Noi dung th bao gom:
Tnh cam, s chia se cua ngi viet th khi nghe
tin oi tng gap s co.
S quan tam, ong vien cua ngi viet th danh
cho oi tng va niem hy vong oi tng se
nhanh chong khac phuc c hau qua.
20/06/2009
L Ngc Thng
67
Th xa giao
Th chia buon:
Th chia buon can viet tnh cam, chan thanh, nhe
nhang nhng tranh gi sau vao noi buon cua ngi
nhan th va phai khan trng gi en ngi nhan.
S chia buon sau sac cua ngi viet th vi oi
tng.
S quan tam, ong vien cua ngi viet th,
mong oi tng sm vt qua chuyen buon.
20/06/2009
L Ngc Thng
68
Th xa giao
Th cam n:
Th cam n thng c viet ngay sau khi ngi ta
nhan c nhng li ch, nhng s giup t
ngi khac.
Noi dung th thng bao gom:
Neu chnh xac ly do cua li cam n e ngi
nhan th nh ra.
Bay to li cam n.
20/06/2009
L Ngc Thng
69
23
23
Th xa giao
Th mi:
Th mi c dung e bay to thanh y mi ai en
tham d mot s kien nao o do ngi viet th (hoac
c quan ni ngi viet th cong tac) to chc.
Neu ly do dan en li mi.
Thi gian, a iem co lien quan en li mi.
Long ky vong vao s tham d cua ngi c
mi.
20/06/2009
L Ngc Thng
70
Th noi bo (memo).
MEMORANDUM
*****************
Knh gi:.............................................................................................
Ngi gi:...........................................................................................
Ngay gi:............................................................................................
Chu e:...............................................................................................
Phan noi dung chnh:
1. Van e 1:
.............................................................................................................
.............................................................................................................
2. Van e 2:..........................................................................................
.............................................................................................................
.............................................................................................................
(Ngi gi ky ten)
20/06/2009
L Ngc Thng
71
24
24

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K NNG GIAO TIP TRONG KINH DOANH

MOT SO KY NANG GIAO TIEP

GII THIEU CHUNG

NHOM KY NANG XA GIAO

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Nghe xong hay noi.

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