Professional Documents
Culture Documents
2 Consumer Insights
2 Consumer Insights
Consumer Insights
What four things should a marketer should know about you? Why? What are you thinking about now? How do your thoughts differ from marketing objectives?
Make a connection
Describe an advertising message that made a connection to you. What action did you take after the connection was made? Do advertising messages always lead to behavioral changes?
Consumers shoes
How would you put yourself in the shoes of a consumer 65+ with an active lifestyle whom you wanted to persuade to buy Rockport walking shoes? How would you put yourself in the shoes of a teenage consumer whom you wanted to persuade to drink milk?
Insight research
Dont conduct consumer research if: Research isnt necessary in this instance. Previous research answered your questions appropriately.
Research Assumptions
Qualitative methods Quantitative methods
Ask reasons why; seek meaning Use natural setting Rely on subjectivity Pose a research question Find multiple truths
Record how many, how often, when Use standardized forms and spaces Seek objectivity Test a hypothesis Find a single truth
Qualitative Researchers
Want to know the categories of meaning consumers use in everyday life Use observation and unstructured interviews to probe meanings Allow concepts to emerge from the data Collect and interpret narrative data Analyze data using codes and categories Establish relationships with consumers