Professional Documents
Culture Documents
Airport Operation From The Airlines Persepctve
Airport Operation From The Airlines Persepctve
1. Airline Representation
Contract negotiation and administration.
Supervision and evaluation of contract
Ticket counters. Common use facilities and services. Gate and jet-way use. Incentives and fee waivers. Bulk purchase programs. Passenger services Catering supplies. Bag tags. Ramp services. Into-plane fueling. Bundled services. Outsourcing above and below wing services.
Manuals implementing customer standards and requirements. Training of all airport contract personnel. Performance standards and daily monitoring. Ground handlers. Passenger services. Quality control. Periodic check rides to verify performance of vendors. Financial compliance Auditing of services and invoices. Budgetary controls.
warehousing: Boarding passes. Bag tags. Lost and damaged baggage claim forms. Catering and toiletry supplies. Alcoholic beverage controlled storage. Cabin supplies. In-flight magazines and related items. Portable equipment (laptops, printers, etc.).
passenger. Customer financial reporting for operational management decisions and fiscal planning. Auditing of passenger fees, airport fees, & taxes. Escrow accounting services. Account reconciliation by flight.
Airline branding and visibility. Airport staffing Delay Amenities. International flights. Catering. Customer service.
FIDS
Provide graphics for flight information data system for
airport operations.
Reservation system compatible equipment. Boarding passes. Baggage tags and excess baggage collections. Manifest reconciliation (show, no-show, go-show). Upgrade sales and add-collects as required. Operator-participant agreement compliance (charter requirement). Gate personnel. Boarding procedures and announcements. Passenger manifest reporting.
Meal vouchers. Hotel and transfer vouchers. Shuttle buses. Re-accommodation on other airlines. International flights. International departure/arrival procedures. Security compliance.
Snacks and meals. Beverages. Alcohol sales. Flight by flight reconciliation. Arrange for crew meals as required. USDA regulatory conformance for international flights.
free number and e-mail. Coordination and delivery of misplaced bags. Reservations. On-line (web bookings). Call center operations. Software customized to customer requirements for yield, loads, manifests, accounting and management.
Baggage. Push back and towing. Ground support equipment. Into-plane fueling. De-icing. Cleaning. International flights.
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aircraft. Baggage handling and transfers. Assist in weight and balance issues. Aircraft push back and towing. Tugs and tow bars for customer aircraft. Aircraft marshaling. Aircraft parking: hard stand and RON.
Air-start
Ground power unit (GPU).
Into-plane fueling.
Fuel release coordination. Tracking/auditing of uplift receipts. Price monitoring for competitive cost.
De-icing.
International flights.
Arrival/departure gates. Waste management.
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reporting to determine down line decisions, delay tactics and sub-service, if needed. Related aircraft Monitor aircraft of other airlines who are on the call list for sub-service to determine best options quickly in the event of a mechanical.
radio. Regulatory agency reporting. APIS. Passenger manifest. Schedules Issue airline operational schedule to ground handlers, passenger services contractor and airport officials. FLIFO. Update flight information for reservation center and down-line stations.
approvals foreign governmental agencies, US Customs, US Department of Agriculture (USDA) and Immigration and Naturalization Services (INS). Route Planning. Assist airline dispatch with most cost effective options considering crews, fuel, customs, etc. Crew Service. Crew accommodations and airport transportation.
and balance issues on flights. Arrange for transport and delivery of any passenger baggage removed due to operational reasons.