Professional Documents
Culture Documents
Presentation 1 Management TQM
Presentation 1 Management TQM
Presentation 1 Management TQM
Topic
Total quality management
On PROTON
What is Total Quality Management (TQM)? Is an organization wide effort - infuse quality into every activity in a company through continuous improvement. Objective of TQM To increase the high-level - efficiency and effectiveness in the firm or focuses on teamwork. increasing customers satisfaction
Primary benefit of TQM quality-trained motivated employees working in an environment where the managers encourage creativity initiative actively use to upgrade awarded a win-win quality trust situation
promotes an atmosphere where each individual's contributions
properly recognized
PROTON
-Perusahaan Otomobil Nasional Berhad -May 7, 1983 -manufacture, assemble, and sell motor vehicles and related products, including accessories, spare parts and other components -launched on July 9, 1985, by Dato Seri Mahathir Mohamed
Example : More than 250 ICC teams voluntary registered in the last financial year 2010 to undertake various projects to improve productivity the quality cost. 97% of the registered team has completed their projects and these have recorded cost savings up to RM26.2million.
Benchmarking
PROTON had identified in quality Design and Development for improvement. PROTONs vision of No. 1 in functional Quality by 2012, - more concerted efforts and structured activity are being caring out to implement built-in quality upstream at the early stage of a vehicles design and development. Initiatives like benchmarking and simultaneous engineering, - are some of the detect prevention initiatives carried out. Especially customers complaints - channel back to the design and development team New Product Introduction required ensuring strict adherences to PROTONs were monitored. - All new models will be subject to various stages of comprehensive and systematic quality to track compliance against the set quality targets
Six Sigma
in manufacturing. The quality level of vehicle has continued registering impressive improvement of more than 50% in all plans. Towards building in quality into the manufacturing processes, efforts are be made to change their quality approach from judgment control to source control by - implementing initiative like Zero Quality Control to eliminate the defects by fixing the root cause and controlling the processes at source. The year long continuous quality campaign strategy via the implementation of Zero Defect program has indeed helped improve the quality level tremendously - Nothing is impossible and embedded a commitment towards defect prevention into our work culture. This fulfills one of PROTONs TQM emphases on people quality.
Conclusion
PROTON indulges the TQM technique and now PROTON has never ending commitment towards customer satisfaction PROTON remains committed to exceed expectations and continuously embark on various quality improvement by using TQM so as to attain and maintain a world class standard of quality.
Thank you