Professional Documents
Culture Documents
CRM at Make My Trip
CRM at Make My Trip
CRM at Make My Trip
Jainisha Kumawat
Company Profile
MakeMyTrip (MMT) found in April, 2000 Offices in 23 cities across India 4 international offices in New York , San Francisco, Singapore and Sydney Several franchise locations Major market share Every eleventh domestic flights in India booked via MMT .
Offerings
Air Travel Hotel and Packages Other Segments
Hotels : Domestic and Intl Packages : Domestic and Intl Conferences and Events
International and domestic air tickets: Search, compare and book tickets on any airline Hotels: Real-time booking of over 25,000 domestic and international hotels at discounted tariffs Road trips: Myriad options for motorable trips from all large cities; with interactive maps B2B and affiliated services: MMT offers B2B service too. Local agents around the world can access the above products through its extranet, IndiaAhoy.com
Market Share
10%
18% 48%
24%
Indian OTA Market - $1 Billion
Consumer
My Trip Rewards
Elite
More than 10 transactions through MMT in a year Transaction worth more than 50,000 for domestic/intl flights or bus in a year Transactions worth more than 25,000 for hotel, domestic/intl holidays in a year
Royale
More than 15 transactions through MMT in a year Transaction worth more than 100,000 for domestic/intl flights or bus in a year Transactions worth more than 50,000 for hotel, domestic/intl holidays in a year
Payback points Priority services Special gift offer(birthday) Early birds offers A dedicated space
Cancellation service fee waiver Exclusive deals Payback points Priority services Special gift offer(birthday) Early birds offers A dedicated space
Domestic Flights
1
Intl Flight
2
Bus
1
Hotel
4
Domestic Holiday
4
Intl Holiday
6
Domestic Flights 2
Intl Flight
Bus
Hotel
Domestic Holiday 6
Intl Holiday
Partners