Professional Documents
Culture Documents
Module 2
Module 2
Feedback is a routine and regular activity Feedback informative and suggestive Feedback can be formal and informal Most cases it will be informal and oral Effectiveness in counselling - it is an essential part of teamwork
Contexts of feedback
Sl
1
Situation
After a selection process
Feedback
Selection and appointment Violation of conduct rules/code
Counselling
How to fit into a job and an organisation. Mending behaviour, changing values and attitudes Psychological counselling for positive thinking , interest in training and spirit of performance Career counselling
Standard of conduct is not being met-late coming, gossiping during office hours, sleeping during working hours etc Performance appraisal
Poor performance
Job exists
Anxiety /depression Eating disorders Alcohol or smoking addiction Adapting to life transition
Family and relationship issues Sexual abuse and domestic violence Loss and grief
Career change and progress Career stagnation Job stress, anxiety and burnout Conflicts with peers or superiors indiscipline
Others are hopeless Keeps worrying about something Others blame me for their mistakes They dont know how tired I am
Shouting ,slamming How to gain doors positive evaluation of others? Stays in solitary places How do I rejuvenate my mind and body?
Constant tiredness
Responding and explore his Building deeper feelings relationship Stimulating action that Deciding some plans of subsequently evaluated by action, trying and the counsellor and evaluating counselee together Terminating the relationship
Follow up
1. Preparation
Identifying the need Choose a suitable place Schedule the time of meeting Notify the subordinate well in advance Organise information Evolve a counselling strategy
2. Beginning
Establish a rapport or working relationship Clarify and define the problem Gain an understanding of the terms of the contract
2.a.Receiving
Greeting Acknowledging previous contact Acknowledge phone call Acknowledge a referral
2.b.Prompting
By expression (assertive, interrogative , directive, summary, paraphrase By content (on thoughts, on expectations, on help , on the problem)
2.c.Relationship building
2.d.Acceptance
Valuing others- humanity Counsellors unconditional positive regard and respect
2.e.Understanding
2.g.Establish a pattern
(style of interaction)
4. Terminating
When? Plan to end (long before actual closing date) Role of counsellor- reviewing progress Take care of emotional feelings Documentation
5. Follow up
Review progress Review the learning