BARRIERS TO COMMUNICATION

COMMUNICATION BARRIERS SENDER RELATED BARRIERS 1 2 3 4 5 6 COMMUNICATION GOALS COMMUNICATION SKILLS INTERPERSONAL SENSITIVITY DIFFERING FRAME OF REFERENCES NONVERBAL SIGNALS EITHER OR NEITHER NOR THINKING FEAR SENDERS CREDIBILITY STRATEGIES TO OVERCOME BARRIERS SENDERS RESPONSIBILITY 1. GOALS 2. LANGUAGE 3. EMPATHY 4. CREDIBILITY 5. FEEDBACK 6. FACETOFACE 7. COMMUNICATION 8. REDUNDANCY 9. TRUSTING CLIMATE 10. PICTURES

7 8

SITUATION RELATED BARRIERS (Shared by both Sender and receiver)

1. JARGON 2. INFORMATION OVERLOAD 3. TIME PRESSURE 4. CLIMATE 5. DISTANCE 6. NOISE 7. MECHANICAL FAILURE 8. MURPHY LAWS

RECEIVER RELATED BARRIERS 1. SELECTIVE & POOR LISTENING 2. EVALUATING THE SOURCE 3. PERCEPTIONS 4. LACK OF FEEDBACK 5. META COMMUNICATIONS

RECEIVERS RESPONSIBILITY 1. LISTENING 2. AVOID PREMATURE JUDGEMENT 3. RESPONSIVE FEEDBACK

COMMUNICATION BARRIERS & GATEWAYS