Telephone Etiquettes

By VanSight

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What is Telephone Etiquettes

The Essence of dealing with people , politely and efficiently over the phone can be boiled down to

Telephone Etiquettes

Basic Telephone Etiquette

Pre-calling guidelines
Before the call always have purpose in mind

If you are calling in relation to a meeting then prepare an agenda

Identify a second point of contact For a conference call identify a coordinator or a leader to lead the call Answer calls within 3 rings promptly

Pre-calling guidelines
Before picking up receiver, discontinue other the any

Conversation or activity such as chewing gum, typing, etc. that can be heard by the calling party

Keep a note pad and pen handy at your desk

Smile as you pick the phone the caller will hear it in your voice

Welcome - The Grand Opening

In coming call
When receiving an incoming call always identify yourself for example Jaya speaking, This is Dev here

Outgoing calls
When making an outgoing call

Introduce yourself and the company you are calling from.

If you are routed to a receptionist or operator, also include the name of the person youre trying to reach for example, Hello, this is Jaya from VanSight. May I speak with Mr. Patel?

In case of an unscheduled call:

Do not call very early or late in the day State the purpose of the call as soon as possible Be sure to ask if it is a convenient time to speak If no check for callback time

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In case of an scheduled call:

Greet the client as per his time zone Introduction Repeat the agenda of the meeting Introduce who is with you Send minutes of the call

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During the call guidelines

Speak slowly, enunciate clearly and spell out words if necessary Use plain English and avoid unnecessary jargon and acronyms Focus your full attention on the caller and the conversation

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During the call guidelines

Use active listening to clarify and check for understanding Assertiveness Build rapport to ease the conversation It pays to write down the clients name and use it regularly in your conversation.

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Concentrate Full Strength

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Why??
Its a basic courtesy

People who do two things at a time dont do either one very well
When you split your attention, youre likely to lose something important the client says

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How to Purchase & Download full Course from VanSight.

Download Presentation from www.vansight.net

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