HOW TO SAY NO THE SIGNIFICANCE OF ENGLISH

LANGUAGE SKILLS

ROLE OF HUMOR AT WORKPLACE PHONE ETIQUETTE COMMUNICATION ETIQUETTE DRESSING UP AND HANDSHAKE ETIQUETTES
Session 4

LETS TAKE THE TEST..

How did you do? I am looking for the answer no If you had 22 or more no responses, dont worry; you dont have an assertiveness problem and dont have any difficulty saying no. If you had only 15 to 21 no responses, you have some areas to work on. If you had fewer than 15 no responses, youve got to learn to say no in such a way that others realize you mean it.

HOW TO SAYNO
You have to decide what your highest priorities are and have the courage pleasantly, smilingly, nonapologetically-to say No

WHY DO WE SAY YES WHEN WE DONT WANT

TO The reasons could be : 1. Because we are afraid that we may lose the goodwill of a person to whom we must say No. 2.To avoid tension and emotional outburst 3.We fear getting labeled as non team-players 4.You want to prove yourself as powerful, important. 5.You dont want to look selfish or self-centered 6.You want to make a positive impression

YOU SAY A BIG FAT YES, KICK

YOURSELF AND FEEL MISERABLE.

HOW DO WE CHANGE THIS HABIT AND MASTER THIS COMMUNICATION ETIQUETTE?

1.Commit yourself to changing your behavior.-tell people .Letting others know ensures a sincere effort at change 2.Learn to value yourself-do an inventory of your strengths to rebuild your self-confidence..SWOT is an ongoing process like resume writing 3.Develop an action plan-Start doing..if you are comfortable in small group discussions create those circumstances 4.When faced with a decision, focus on the business implication of your answer-Senior mangers need to remember that saying yes wont end that isolation.

HOW DO WE CHANGE THIS HABIT AND MASTER

THIS COMMUNICATION ETIQUETTE 5. No should be the first word out of your mouth if it is the better word-Follow your response with a single explanation. 6.Dont get pressured into saying yes-if you are not sure what you want to say no-its better to say no first rather than saying yes first and then a no.

HOW DO WE CHANGE THIS HABIT AND MASTER

THIS COMMUNICATION ETIQUETTE

7.Practice not only what you will say but how you will look as you communicate assertivelyEliminate non-assertive behaviors, like looking away from the person, covering your mouth or wetting your lips. Also, consider voice, pitch and speed.

If you are too loud If you are too soft If your rate of speech is too fast If you are too slow

You may sound angry You may sound timid You may seem impatient You may seem hesistant

These are more or less generalized interpretations

HOW DO YOU SAY NO

You have no bandwidth. You are in the middle of something critical and important for your project. It is too much of a risk-not an easy request that you feel you can do justice to.(You certainly need someone with more expertise to handle this). I dont lend it to anyone-not even to my brother or sister Substantiate it with hard data dont make it look personal Point out that something else might suffer In some cases buy time.

HOW TO TAKE A NO?WHAT HAPPENS WHEN WE GET TO HEAR A NO

Remember they dont have to say yes Dont keep bugging them. Leave them alone Dont let that hurt your pride. Keep asking others. Dont give up. Be better prepared the next time.

WHAT ARE THE ORGANIZATIONAL IMPLICATIONS?

1.We begin to feel unable to cope with any form of disagreement or conflict. 2.Face difficulty in making a decision 3.And often discover that its just easier to acquiesce(agree) than refuse someones request.

SUGGESTED READINGS
Say what you mean get what you want by Judith C.Tingley

ENGLISH LANGUAGE SKILLS

I AM SO CLEVER THAT SOMETIMES I DONT UNDERSTAND A SINGLE WORD OF WHAT I AM SAYING OSCAR WILDE
How can you improve English? 1.Simple things first 2.Change from being vague , general and abrupt to being specific and effective. 3.Integrate all the communication skills

HOW CAN I IMPROVE MY ENGLISH?

You need to improve on listening, speaking, reading and writing 1.Reading magazines, newspaper, blogs, watching TV shows. 2.Listening to people either at your level or slightly higher. 3.Getting feedback from friends and colleagues 4.Attending Toastmasters meetings to improve English and Leadership skills 4.1 etiquettes-toastmaster.doc 5.Get into the habit of conducting small talk in English.

HOW CAN I IMPROVE MY ENGLISH?

6.Finally incorporate effective non-verbal communication as a part of your English Training. Get to know the nonverbal sounds, body language, laughs ,grunts , smirks. 7.Get rid of the heavy regional Indian accent-try to acquire a neutral accent. 8.Try to speak a bit slower and with intonation-put stress on appropriate word. 9.Minimize the pauses and gaps 10.See if there is a pattern of mistakes 11.Pay attention to grammar and learn a new grammatical point every week. 12.Learn to think in English 13.Build vocabulary-not just words, include phrases and metaphors

REMEMBER COMMUNICATION IS..

Holistic

SUGGESTED READINGS/VIDEOS
1.The Etiquette advantage in Business: Personal Skills for professional success by Emily Post 2. Also watch Emily posts videos on Youtube on Table Manners and other etiquettes.

BUSINESS AND HUMOR ARE MUCH MARRIEDTHE ROLE OF HUMOR IN THE WORKPLACE.DOCKNOW MORE ABOUT BHARAT DABHOLKAR

COMMUNICATION ETIQUETTE IN
GENERAL
Case study from The Entrepreneur

PHONE ETIQUETTE

EXERCISE 4.2
You have to talk about IMT- N for getting Milestone sponsored . Four volunteers 1.Student 2.Sponsor

ANATOMY OF A BUSINESS PHONE CALL

1.

2.

3. 4. 5.

Initial Greetings Establishing virtual handshake with the other person Getting down to business Summarizing Following through with the minutes of the call.

THE DONTS
1.Never ask for personal cell number to your international business partner 2.Do not communicate by missed call 3.When at phone dont multi task. 4.Use speaker phone only when must

ETIQUETTES
1.Dressing up 2.Handshakes

DRESSING UP
Four Cs Clean Cut to size Correct for the occasion Comfortable

Shirt

Trouser

Socks

Shoes with lace Black with black, blue and grey trousers , brown with brown trousers Black Black Brown Brown

Belt

White

Black, dark trousers of blue, grey and brown shades

Black, dark blue, grey, brown To match the trousers

Black, black with black, brown with brown trousers

Light/pale blue Light green Light yellow Tan

Indigo Black, grey Brown Brown

Indigo/blue base Black, grey Brown Brown

black Black Brown Brown

SESSION 4 CONTENTS WERE:

How to say No The significance of English language skills Role of Humor at workplace-fun committee Phone etiquettes-phone exercise Communication Etiquette-case study from The Entrepreneur. Dressing up and hand shake