JOB SATISFACTION CASE STUDY OMEGA TECHNICAL SERVICES Ltd.

Jana Jechov, Barbora Dolealov, Michaela Bareov, Zuzana Hudkov, Vratislav Vesel

Introduction Background of Omega and its present situation Study of the survey Our suggestions

 Medium

size UK company Provides technical support services to the engineering industry 180 full time staff Labour intensive business

Head Office (6 Directors, Personnel Manager, 12 Admin. Staff)

SE Region

SW Region

NW Region

NE Region

EM Region

WM Region

HC Region

Scot. Region

Regional Manager

Project Leader

Project Leader

Direct Employee

Direct Employee

Direct Employee

Direct Employee

Direct Employee

Direct Employee

Direct Employee

Admin. Support

Admin. Support

Facing external pressures, trading difficulties Holding down the costs rationalization

Results: Small training and development budget No formal communications policy

Low morale amongst employees Low productivity Increasing labour turnover and absenteeism Lack of formal communication

Discussion about new developing strategy Formal attitude survey

Caried out by personel manager with the use of anonymous questionnaire Response rate 42% Questions randomly presented, no question order Type of scale (truth, false), no multiple degree

My work carries too much responsibility 11%

=> no responsibility

I am fairly treated by my immediate superior 89%

=> fairly treated by immediate superiors

I have little control over things that effect me at work 68% I feel frustrated by things over which I have no control at work 80% I never know whats going on in other regions 84%

=> there is no vertical neither horizontal communication => company does not care about employees opinions

The management of the company care about the conditions in which we work 22%

=> workers believe, that management do not really care about working conditions
Lack of management support limits my productivity 54%

=> low management support

Working for Omega gives me a strong sense of belonging to a group 23%

=> weak belongingness, weak relations between employees

I do not hold shares in the company 91%

=> very few share holders

If the company offered to do one thing to

improve my job I would ask for improvement to an aspect of my work which does not dirrectly relate to pay of benefits 58%

=> employees are willing to improve quality of their outputs, learning new things Our competitors treat their staff better than this company does 64% => employees complain on companys treat

Money is important but it is not the most important aspect of my job 89%

=>issue of money is not the most important aspect for the employees
I have applied for a job with a different company this year 68%

=>almost 70 % of employees applied for a new job

FINAL RESULTS OF SURVEY

Lack

of communication No/low belongingness No responsibility of workers

Workforce qualities Willigness of employess to improve working environment Level of salaries

Heathy competition between divisions Show to workers, that managers respect them and trust them Provide praise and recognition Teamwork environment Motivational tactics

Personal projects Delegate employees Sharing suggestions for improvement Allow managers to learn from each other Set formal communication policy

Interview with employees Write records and performance evaluations Share the goals and reasons for doing the task or project Share the success

Improve communication

According to the survey, employees do not need any fringe benefits Give to workers advantages of being a worker of OMEGA Build a warm, welcoming and fair operating environment with communication policy Buying shares for lower price

Richard K Miller: How to motivate workers [online]. [cit. 2009 03-28 ]. URL:<http://richardkmiller.com/301/how-tomotivate-workers>

How to improve the workers sense of responsibility [online].

[cit. 200903-28 ]. URL:<http://www.celimo.net/GYQLM/News/celimo_news/20 08/12/05/012840415.html>

Susan M. Heathfield: Ten Tips for the Leader About Employee Motivation [online]. [cit. 200903-28 ]. URL:<http://humanresources.about.com/od/motivationsucce s3/a/lead_motivation.htm>

Thank you for your attention!