Company Profile

Multilingual Outsourcing
Services from Eastern Europe
www.xlworld.eu
Your Multilingual Outsourcing
Partner

Our mission is to be a reliable partner for our customers

offering cost-effective services from near-shore
locations, using advanced technologies and qualified
personnel.

Areas of expertise:
 Multilingual Contact Centre
 Business Process Outsourcing
XL World 2009 www.xlworld.eu 2
Multilingual Support Scenarios

In-shore Off-shore
Multi-country
Multilingual Multilingual

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Complex Centralized Centralized
Management Management Management
High Cost High cost for Off-shore
relocation of native costs
speakers
XL World 2009 www.xlworld.eu 3
Close to Your Clients

 1.000 employees
 Service Centers in
Romania
 Iasi (Headquarter)
 Oradea
 Bacau
 Service Center in
Albania
 Shkoder
 Sales Offices
 UK: London
 Italy: Milano, Modena
XL World 2009 www.xlworld.eu 4
Wide Range of Outsourcing
Services

Customer Care Telemarketing BPO

 Help Desk  Telesales  Application/Form
Processing
 Technical Support  Contact Validation
and List Building  Accounting
 Orders/Bookings
 Lead Generation  Back-Office support
 IVR
 Appointment  Credit Collection
Setting
 IT Support
 Market Research

XL World 2009 www.xlworld.eu 5

Reliable Partner for Demanding
Clients

Technology Security
 Redundant fiber  Separate VLANs for each
connections to the Internet client
 SIP VOIP (Voice Over IP)  Direct, dedicated connection
infrastructure or VPN
 Web-Based Call-Center
 Firewall, Content filter, IDS
applications
 Security guard 24x7, access
tracked with badges, CCTV
Availability
 Disaster Recovery and Business Continuity Plans in
place
 All critical systems are redundant for maximum
availability
XL World 2009  Diesel generator for power backup
www.xlworld.eu 6
Why XL World

Strategic locations:
 Cost savings
 Easy to reach from all main European markets
Qualified multilingual agents with excellent mastery of
languages
 14 languages supported - English, Italian, French, Spanish,
German, Romanian, Hungarian, Russian, etc.
Increased efficiency
 Manage your pan-European or Global customer services
from a centralized location - Reduce management costs
State of the art Infrastructure
Fully developed process-oriented organization
Demonstrated Experience – Trusted partner of leading
companies