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Introduction of Group Members

Muhammad Faisal Zafar Muhammad Abdullah Qureshi Rafia Muhammad Tariq Zara Batool

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Company History

Operates more than 600 outlets in 29 countries around the globe. With over 100,000 employees worldwide. Company achieved sales of 31.7 billion in 2010. METRO Cash & Carrys unique businessto-business model are targeted only towards professional customers such as hotels and restaurants as well as small 12/29/12 and mid-sized retailers or institutions.

METRO in Pakistan

METRO Cash & Carry announced its operations in Pakistan in January 2006. Under the supervision of Managing Director Mr. Giovanni Soranzo. METRO Cash & Carry Pakistan has opened its first store in the city of Lahore in October 2007.

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Mission Statement

"Metro is a Cash & Carry Distributor for businesses and professionals. Metro provides quality products and business solutions at the lowest possible prices".

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Introduction of Interviewee

Shahzad Munir Human Resource Manager MBA from Punjab university 20 years working experience Joined Metro Two Months ago

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Question # 1

1)Do you share Job description of a compensation specialist? Yes , he did share job description of floor manager.

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Question # 2

Does Metro participate in wage surveys?

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Answer # 2

Yes they do to learn about the market trends, and to analyze that what there competitors are paying to their employees, but he did not share any wage survey with us.

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Question # 3

What type of plans are being used in Metro to provide incentive to employees (What is the implementation policy? )

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Answer # 3

Incentives are performance based. Incentives are in the form of bonuses. Performance is analyzed on quarterly basis. Incentives are not only in monetary form.

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Question # 4

What is the rate of success of the incentive plans?

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Answer # 4

Internal Promotions Re-Hiring of Employees

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Question # 5

Criterion for recruitment and selection?

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Answer # 5

Varies from job to job. Recruitment is done on merit basis.

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Question # 6

What is the job evaluation policy in Metro?

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Answer # 6

They evaluate their employees on the basis of their Task. The Monthly performance reports are prepared. After evaluation the hardworking employees are promoted as well as rewarded. They conduct 360 appraisal One copy is filled by the worker and other by the supervisor, then they have a dialogue about this. Metro also have a training staff to train their existing and new staff. 12/29/12

Question # 7

Compensation of top managers and labor?

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Answer # 7

International training for top managers , and paid holidays for them as well. For other workers they conduct Excellence awards every month, life insurance, family insurance, medical insurance. Even their part time employee is insured. Souvenirs, names engraved mugs, clocks etc are given to employees, birthday celebration, Meal coupon(Buffet 12/29/12 system).

Question # 8

How Metro`s Compensation plan is different from other Multi Nationals?

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Answer # 8

Metro`s compensation plan is a bit different because, they focus more towards intrinsic satisfaction by providing them non financial benefits like excellence awards, souvenirs,Insurance policy,Parties,Meal Coupons, lucky draw on monthly basis.
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Future Plan

Employee nights Cricket tournament Movie in cinema Farm house Party

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Conclusion

The setup of Metro is good and standardized. They have gained competitive advantage. They have a good compensation plan, employees are well motivated. Metro is investing a lot in human capital whereas other companies are going for cost cutting, and this is the reason of Metro`s success. It also relates to our compensation lectures, because they offer Merit Base pay. 12/29/12