Professional Documents
Culture Documents
Role of The Quality Manager: A Man of Many Hats
Role of The Quality Manager: A Man of Many Hats
For Example:
Proposes and organizes educational activities
Formal workshops (training) Guest speakers Lunch and learn activities Visits to other organizations
For Example:
Organization and assessment of the status of the organization to identify strengths and shortcomings in the current approach to managing quality
For Example
Helps to organize the meeting schedule of the senior management team to ensure that time is allocated to planning for improvement, and for monitoring progress in implementing the plan
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Plays an active part, like any other member of the team, in discussions and decision making regarding general issues that effect the organization - from the development of business strategy to the implementation of a no-smoking policy
For Example
Provides guidance to the team on technical issues having to do with quality, such as selecting suitable strategies and methods, identifying suitable suppliers of training materials and helping management to monitor the health of early projects
For Example
Acts as a considerate and discreet advisor or provides a second opinion on behavioral issues, relationships, and personnel issues. He may also be asked to provide confidential coaching to colleagues on basic management techniques such as planning or giving presentations
For Example
Challenges the top management team when the evidence suggests that the process or the teams commitment is faltering
The Person
There is no single formula for a successful Quality Manager. They come in all shapes and sizes and they have different personalities and approaches to the job
The Person
There are however, some personal characteristics that seem to be essential, and there are some key areas of knowledge, skill and experience. These fall into three main areas:
Personal skill and attributes Knowledge and experience of the business Knowledge and experience of quality
Attitude is Key
We can always acquire new knowledge and learn new skills to equip ourselves for any job. However, there are personal aspects that we cannot easily change - and probably dont want to. These are our natural aptitudes, our personal preferences, our beliefs about the world. Many of these boil down to attitude!
Attitude is Key
Attitude is key in this job because it is not easily changed, and it influence:
The Quality Managers credibility and acceptability to others. The Quality Managers ability to perform some key tasks and to persist in the face of set backs.
The End
It must be remembered that there is nothing more difficult to plan, more doubtful of success nor more dangerous to manage than the creation of a new system. For the initiator has the enmity of all who would profit by the preservation of the old institution and merely the lukewarm defenders in those who would gain by the new ones. Machiavelli The Prince 1513