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    Patient Satisfaction at George's Memorial Medical Center

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    Yinka Likes RumnCoke
    The document discusses a patient satisfaction survey conducted at George's Memorial Medical Center, a private women's and children's facility. It outlines the development and administration of a final survey that assessed patient satisfaction across 5 sections, including overall rating of the clinic, wait times, staff, diagnostic services, and financial services. The results of the 32 completed surveys found high levels of patient satisfaction with the clinic and medical care, but some dissatisfaction with wait times.

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    Patient Satisfaction at George's Memorial Medical Center

    Uploaded by

    Yinka Likes RumnCoke
    47 views11 pages
    The document discusses a patient satisfaction survey conducted at George's Memorial Medical Center, a private women's and children's facility. It outlines the development and administration of a final survey that assessed patient satisfaction across 5 sections, including overall rating of the clinic, wait times, staff, diagnostic services, and financial services. The results of the 32 completed surveys found high levels of patient satisfaction with the clinic and medical care, but some dissatisfaction with wait times.

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    Patient Satisfaction at George’s Memorial Medical Center

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    The document discusses a patient satisfaction survey conducted at George's Memorial Medical Center, a private women's and children's facility. It outlines the development and administration of a final survey that assessed patient satisfaction across 5 sections, including overall rating of the clinic, wait times, staff, diagnostic services, and financial services. The results of the 32 completed surveys found high levels of patient satisfaction with the clinic and medical care, but some dissatisfaction with wait times.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    47 views11 pages

    Patient Satisfaction at George's Memorial Medical Center

    Uploaded by

    Yinka Likes RumnCoke
    The document discusses a patient satisfaction survey conducted at George's Memorial Medical Center, a private women's and children's facility. It outlines the development and administration of a final survey that assessed patient satisfaction across 5 sections, including overall rating of the clinic, wait times, staff, diagnostic services, and financial services. The results of the 32 completed surveys found high levels of patient satisfaction with the clinic and medical care, but some dissatisfaction with wait times.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    of 11

    1/8/13

    Patient Satisfaction at Georges Memorial Medical Center

    Click to edit Master subtitle style

    Olayinka O.

    1/8/13

    Georges Memorial Medical Center


    Private

    womens and children facility provided

    Services

    Obstetrics Gynecology Infant

    & child welfare reproduction surgery

    Assisted General Clientele Payment Cash

    age range 18-50+

    primarily

    1/8/13

    Quality Management
    Focus

    on
    care outcomes

    Patient

    Effectiveness Quality Establish

    improvement

    benchmarks in industry improvement of processes satisfaction

    Continuous

    Patient/Client

    1/8/13

    Quality Indicators
    In

    order to assess quality at Georges the following indicators were considered:


    Administrative Medical

    services

    services services services

    Financial

    Diagnostic

    Accessibility/convenience Staff

    (competence and personality/attitude) (comfort, cleanliness, equipment,

    Environment

    etc)

    1/8/13

    Measuring Quality
    Pre-test 10

    phase

    patients were selected at random

    Random True or False or N/A (non applicable) questions were asked : to gather insight and test appropriateness of survey

    Goal

    Sample It

    questions:

    takes a long time to see the doctor doctor sometimes answers your questions

    The You

    have no confidence in any of the doctors or nurses accountant is always willing to and available

    The

    1/8/13

    Measuring Quality
    Conclusions True Not Too

    from pre-test phase

    or False questions not detailed enough

    enough categories were included many N/A answers is confusing

    Format

    Final

    survey should

    Focus Be

    should center on satisfaction, are patients satisfied or dissatisifed? sectioned and tabulated for simplification for comments at the end of each section

    Allow

    1/8/13

    Final Survey

    Broken up into 5 sections


    Overall rating of clinic/Wait time Staff personality and attitude Goal Diagnostic services 50-75 Financial services and environment completed Inpatient services (optional)

    Format
    Completely Somewhat Satisfied (CS) satisfied (SS) Overall rating 1 of clinic 2 Neutral (N)

    surveys

    PLEASE CIRCLE THE ANSWER THAT BEST FITS YOUR EXPERIENCE


    Somewhat Dissatisfied (SD) 4 Completely Dissatisfied (CD) 5 N/A

    What were you dissatisfied about? : _______________________________

    1/8/13

    Final Survey Results


    32 29

    completed surveys received females and 3 males participated range of participants


    (29) (3)

    Age

    18-36 37-50

    1/8/13

    Final Survey
    CS Overall rating 1 of clinic Level of care 1 provided Wait time 1 SS 2 N 3 SD 4 CD 5 N/A 6

    Overall rating of the Level of care 84% selected clinic 66% selected completely satisfied (27) completely 0.06% were somewhat satisfied (21) 25% selected satisfied (2) 0.03% selected somewhat completely dissatisfied

    1/8/13

    Final Survey
    Wait time 13% selected completely satisfied (4) 34% selected somewhat satisfied (11) 28% selected neutral (9) 13% selected somewhat dissatisfied (4) 9% selected completely dissatisfied (3) 3% declined to answer (1)
    Noted dissatisfactions

    1/8/13

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