MANAGEMENT CONTROL SYSTEM AT INFOSYS

Group Members: Devaditya Chakraborty Devanshi Poddar Devika Srivastava Dhanalakshmi KT Dharak Desai Urvashi Duggal

ABOUT THE COMPANY

Infosys

Limited (formerly Infosys Technologies Limited) is an Indian multinational provider of business consulting, technology, engineering, and outsourcing services.
Co-founded

in 1981 by N. R. Narayana Murthy, Nandan Nilekani, N. S. Raghavan, S. Gopalakrishnan, S. D. Shibulal, K. Dinesh and Ashok Arora, they are global leaders in the next generation" of IT and consulting with revenues of US$ 6.604 billion (LTM Q2-FY12).
Infosys

pioneered the Global Delivery Model (GDM), which emerged as a disruptive force in the industry leading to the rise of offshore outsourcing.

ORGANIZATION STRUCTURE

INFOSYS IN THE BEGINNING Low degree of formalization Low complexity High centralization were few of the characteristics. PERIOD FROM 1989 2002 Changed the overall strategy due to loss of accounts and also liberalization coming in the country. POST 2003 Decentralized structure The company was divided into IBUs (India Business Units)

ORGANIZATION STRATEGY
Client-focused strategy to achieve growth Infosys commands premium margins Image of quality driven model rather than costdifferentiating model Increase business from existing and new clients. Expand geographically Enhance solution set Develop deep industry knowledge Enhance brand visibility Pursue alliances and strategic acquisitions

BUSINESS STRUCTURE

MANAGEMENT STYLE AND CULTURE

CONTROL PROCESS AT INFOSYS

Reduce cost by using Continuous Controls Monitoring (CCM) Continuous Controls Monitoring (CCM) assumes a periodic review of controls. CCM involves near real-time review, which can be performed only if testing is automated. Compliance enables them to meet business objectives and goes beyond requirement of law to increase process efficiency and stakeholder confidence. Automation is the key for successful CCM implementation. Automated testing can be monitored, assessed and reported from remote locations.

CCM reduces the cost of compliance through:

Reduced effort Reduced audit cost Increased frequency of audit Multi compliance capability Remote monitoring Proactive monitoring Corporate governance

QUALITY CONTROL SYSTEMS

Infosys follows the approach of quantitative quality management through defect prediction and statistical process. The defect levels are estimated and the actual defect numbers are compared with the estimates Also quantitative quality management is implemented through defect prediction. Through this approach, phase-wise control can be established

COMPENSATION & REWARD STRUCTURE

Performance Appraisal System Compensation and Rewards Work life Balance Program

STRATEGIC REWARD SYSTEM

ACTIVITIES & PROCESSES

Global

Delivery Model

Two types of Global Development Centre for software development process

Proximity Development Centre

Offshore Development Centre

PROJECT MANAGEMENT PROCESS

Planning
Review of contractual commitments Plan creation- Life cycle stages, estimation of resources and schedule, detailed schedule of tasks, risk

Execution
Monitors status and make necessary corrections Monitor compliance and quality mgt issues

Closure
Delivery of product with customer acceptance Post project data analysis

COMMUNICATION PROCESS
An "open and collaborative Communication channel with customers, employees, investors and vendors . A. Customer-Organization Interaction CSAT(Annual Customer Satisfaction Survey) Confluence(Customer Leadership Summit)

B. Employer-Employee Interaction ESAT(Employee Satisfaction Survey) Quarterly Town Hall Sparsh Infy Tv HRD Blog Voice Of Youth ASHI(Anti Sexual Harassment Initiative) Annual General Meeting

CORPORATE GOVERNANCE PRACTICE

CG

rating CGR1 by ICRA and GVC1 by CRISIL with laws and regulations and high degree of disclosure

Compliance

Transparency

Whistle

Blower policy. and transparent corporate structure

Simple

AWARDS & RECOGNITION

Ranked 19 by Forbes for Innovation.

Ranked one of the Top 25 Performers by

the UN for Environment Program. Conferred with a Corporate Governance Rating of 1 by Crisil & ICRA. Infosys voted as the Best Managed Company in India by Finance Asia.

THANK YOU