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    Sharon Huang Zihang
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    This document outlines key points about communication, negotiation, and working with interpreters in UN peace operations. Effective communication and negotiation are essential skills, as the goal is achieving sustainable peace through voluntary cooperation rather than use of force. Negotiations should be approached in three stages: introduction, discussion of substance, and conclusion. When working with interpreters, it is important to speak simply, respect the interpreter's role, and expect some misunderstandings due to language and cultural differences. Overall preparation, cultural awareness, and clear reporting are emphasized.

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    communication and negotiation

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    communication and negotiation

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    This document outlines key points about communication, negotiation, and working with interpreters in UN peace operations. Effective communication and negotiation are essential skills, as the goal is achieving sustainable peace through voluntary cooperation rather than use of force. Negotiations should be approached in three stages: introduction, discussion of substance, and conclusion. When working with interpreters, it is important to speak simply, respect the interpreter's role, and expect some misunderstandings due to language and cultural differences. Overall preparation, cultural awareness, and clear reporting are emphasized.

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    Download as ppt, pdf, or txt
    97 views30 pages

    Communication and Negotiation

    Uploaded by

    Sharon Huang Zihang
    This document outlines key points about communication, negotiation, and working with interpreters in UN peace operations. Effective communication and negotiation are essential skills, as the goal is achieving sustainable peace through voluntary cooperation rather than use of force. Negotiations should be approached in three stages: introduction, discussion of substance, and conclusion. When working with interpreters, it is important to speak simply, respect the interpreter's role, and expect some misunderstandings due to language and cultural differences. Overall preparation, cultural awareness, and clear reporting are emphasized.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    of 30

    SGTM 11

    Communication & Negotiation


    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Structure of Presentation
    Understanding

    Communication and Negotiation Negotiation in Peace Operations Working with Interpreters Practical Role Plays

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

    Part 1

    Understanding Communication and Negotiation in the UN Peace Operations Context

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

    Structure
    Why

    are communication & negotiation skills necessary? What is negotiation? Principles of successful negotiation Cross-cultural communication
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Why do we need it?


    War
    Victory Surprise Combat

    Peace Operations
    Peace Visibility Negotiation

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

    What is Negotiation?
    Negotiation

    is not capitulation Negotiation describes a process not an outcome Negotiation is communication with the aim of reaching an agreement
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Purpose of Negotiation
    Change

    in behaviour = end violent conflict, establish positive peace Use of force = parties comply only as long as force is applied Negotiation = parties cooperate voluntarily
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    United Nations Peace Operations Context


    Freedom

    of movement Relationship with parties & local authorities Prevent / manage violence by agreeing to behaviour Resolve disputes with / between parties Coordinate specific event
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Principles of Negotiation

    Your mandate Their interest

    Cultural context
    TES / Mil Div / DPKO

    SGTM 1.1@30JUNE03

    Preparation
    Key

    to successful negotiation Impromptu - no time for preparation General preparation: history, culture and conflict your mandate and orders Use start of negotiations
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Cross-Cultural Communication
    Cultures

    differ: not right or wrong RESPECT, do nothing to offend Formal communication specific cultural expectations

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

    Communication Techniques

    Alert

    & focused So the way you see it How would that work In other words, you want Body-Language
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Summary Part I
    Why

    are communication & negotiation skills necessary? What is negotiation? Principles of successful negotiation Cross-cultural communication

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

    Summary Part I
    Communication

    & Negotiation are primary tools to achieve sustainable peace Principle factors -Your mandate - Their interests - Cultural/historic context - Respect others, do no harm.
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Questions ?

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

    Part II
    Negotiations In UN Peace Operations
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Structure Three stages of Negotiations


    Stage

    1: Introduction (start) 2: Substance (discussion)

    Stage

    Stage

    3: Conclusion (end)
    TES / Mil Div / DPKO

    SGTM 1.1@30JUNE03

    Introduction (The Start)


    Opening and welcome
    Follow

    custom and protocol Introductions Agree on Rules Agree on what you are going to discuss
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    The Discussion Opening Statements


    Let

    the others start Give official UN view Complaints: clear, detailed & in writing If UN is criticized, do not take it personally Identify, list issues parties want to discuss
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    The Discussion Substance


    Breaks Reduce

    number of options Agreement Consider implementation & monitoring


    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    The Discussion Conclusion (The End)


    Summarize

    & next steps Adoption/signing of agreement Next meeting

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

    Reporting

    Immediate

    Sitrep

    Detailed

    report

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

    Summary Part II
    Approach

    negotiation from the perspective of the 3 stages Use common sense and apply guidelines as appropriate to your situation report to ensure implementation beyond few who participated in the meeting
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Questions ?

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

    PART III

    WORKING WITH INTERPRETERS

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

    Structure Part III


    Negotiation

    in another language

    Use

    of Interpreters

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

    Language
    Misunderstandings
    Short

    easy sentences Do not use: technical terms (e.g. vulnerable) abbreviations, e.g. IDPs, jokes idioms & slang
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Negotiating with Interpreters


    Respect Position

    of the Interpreter Do not look at the Interpreter Only interpret, not analyse Interpret culture, explain protocol
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Summary Part III


    Expect

    misunderstandings Make it as easy as possible for the interpreter Tell the interpreter how you expect them to act Respect the interpreter and regard them as your Ambassadors to the local community
    SGTM 1.1@30JUNE03 TES / Mil Div / DPKO

    Questions ?

    SGTM 1.1@30JUNE03

    TES / Mil Div / DPKO

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