KHOA QUAN TR KINH DOANH

AI HOC KINH TE TP HO CH MINH

QUAN TR HOC
(TAP BAI GIANG) TP. HCM 12-2007

TAI LIEU THAM KHAO CHNH THC

1.

TAI LIEU OC THEM

Bo mon Quan tr nhan s va Chien lc kinh doanh, Trng HKT TP HCM QUAN TR HOC, NXB Phng ong 2007

1.
2. 3.

James H.Donnelly, James Gibson, Jonh M.Ivancevic QUAN TR HOC

CAN BAN (Ban dch) NXB Thong Ke 2001

Harold Koontz, Cyril O Donnell, Heinz Weibrich - NHNG VAN

E COT YEU CUA QUAN LY- Ngi dch: Vu Thieu NXB Khoa hoc va Ky thuat; Ha Noi 1992. Stephen Robbins MANAGEMENT CONCEPTS AND PRACTICES Prentice Hall Inc 1990

CAU TRUC MON HOC

TONG QUAN VE QUAN TR S PHAT TRIEN CAC T TNG QUAN TR MOI TRNG CUA QUAN TR QUYET NH QUAN TR

CHC NANG HOACH INH

CHC NANG TO CHC

CHC NANG IEU KHIEN

CHC NANG KIEM TRA

Chng 1 : TONG QUAN VE QUAN TR

1. KHAI NIEM QUAN TR

Quan tr la nhng hoat ong can thiet khi co nhieu ngi ket hp vi nhau trong mot to chc nham hoan thanh muc tieu chung Quan tr la qua trnh lam viec vi con ngi va thong qua con ngi nham at c muc tieu cua to chc vi hieu qua cao trong mot moi trng luon thay oi.

KHAI NIEM QUAN TR

Quan tr la hoat ong co hng ch (co muc tieu) Quan tr la s dung co hieu qua nguon lc e at c muc tieu. Quan tr la hoat ong tien hanh thong qua con ngi. Hoat ong QT chu s tac ong cua moi trng ang bien ong khong ngng

HIEU QUA VA HIEU SUAT

Hieu qua( Effectiveness) : phep so sanh gia ket qua at c so vi muc tieu at ra lam ung viec phai lam (doing the right thing) Hieu suat ( Efficiency): phep so sanh gia ket qua at c va chi ph bo ra lam viec ung cach (do the thing right) Quan tr la hng to chc at muc tieu vi chi ph thap nhat

OI TNG CUA QT
1. 2. 3. 1. 2. 3. 4. 5. 6. Tiep can theo qua trnh hoat ong Quan tr au vao Quan tr van hanh Quan tr au ra Tiep can theo cac lnh vc hoat ong QT san xuat QT nguon nhan lc QT tai chnh QT marketing QT nghien cu phat trien QT van hoa to chc

CAC CHC NANG CUA QT

Hoach nh

To chc

ieu khien

Kiem tra

CAC CHC NANG CUA QUAN TR

Hoach nh:
Chc nang xac nh muc tieu can at c va e ra chng trnh hanh ong e at muc tieu trong tng khoang thi gian nhat nh chc nang hoach nh lien quan en d bao va tien lieu tng lai cua to chc , a ra cac ke hoach khai thac c hoi va han che bat trac cua moi trng.

To chc:
Chc nang tao dng mot moi trng noi bo thuan li e hoan thanh muc tieu thong qua viec xac lap mot c cau to chc va thiet lap tham quyen cho cac bo phan, ca nhan, tao s phoi hp ngang, doc trong hoat ong cua to chc.

CAC CHC NANG CUA QUAN TR ieu khien : Chc nang lien quan en lanh ao va ong vien nhan vien nham hoan thanh muc tieu ke hoach e ra.

Kiem tra : Chc nang lien quan en kiem tra viec hoan thanh muc tieu thong qua anh gia cac ket qua thc hien muc tieu, tm cac nguyen nhan gay sai lech va giai phap khac phuc.

NHA QUAN TR LA AI?

Nha quan tr la ngi nam gi nhng v tr ac biet trong mot to chc, c giao quyen han va trach nhiem ieu khien va giam sat cong viec cua nhng ngi khac nham hoan thanh muc tieu chung cua to chc o

CAP BAC QUAN TR TRONG TO CHC

QTV Cap Cao (Top Managers)

QTV Cap Trung (Middle Managers) QTV C S (First Line Managers) Nhng ngi thc hien ( Operatives )

Cac quyet nh chien lc --------------------- Cac quyet nh chien thuat ------------------Cac quyet nh tac nghiep ----------------Thc hien quyet nh ---------------

CHC NANG VA NHIEM VU CUA NHA QUAN TR Chc nang Nhiem vu chu yeu -Xac nh muc tieu phat trien cua doanh nghiep -Xay dng chien lc kinh doanh e thc hien muc tieu. - Lap ke hoach hanh ong.

Hoach nh

To chc

-Xac lap s o to chc -Mo ta nhiem vu cua tng bo phan -Thiet lap cac moi quan he phoi hp ngang,doc -Phan chia quyen han -Xay dng quy che hoat ong

Chc nang

Nhiem vu chu yeu -Ch huy cong viec -ong vien -Thiet lap he thong thong tin co hieu qua -X ly xung ot -Xac nh noi dung kiem tra va hnh thc kiem tra -Lap lch trnh kiem tra -anh gia tnh hnh thc hien va xac nh nguyen nhan sai lech - e xuat cac bien phap ieu chnh

ieu khien

Kiem tra

NHA QUAN TR VI CHC NANG QUAN TR

Nha quan tr moi cap bac ( cap cao, cap trung, cap thap ) eu phai tien hanh cac cong viec : Hoach nh To chc ieu khien Kiem tra S khac biet gia cac nha quan tr khi thc hien cac chc nang nay la noi dung cong viec lien quan en tng chc nang va ty le thi gian danh cho tng cong viec o.

( HENRY MINTZBERG 1973 ) LNH VC VAI TRO TNG QUAN NHAN S

- Phap nhan chnh (ai dien) -Ngi lanh ao -Ngi lien lac

VAI TRO CUA NHA QUAN TR

-Phat ngon (oi ngoai)

THONG TIN

-Pho bien thong tin -Thu thap va s dung thong tin

QUYET NH

-Doanh nhan -Ngi giai quyet cac xao tron -Phan bo tai nguyen -Thng thuyet

CAC KY NANG CAN THIET CUA NHA QUAN TR KY NANG

T DUY (NHAN THC)

YEU CAU

-Tam nhn chien lc, t duy co he thong, - Kha nang khai quat hoa cac moi quan he gia cac s vat - hien tng qua o giup cho viec nhan dang van e va a ra giai phap.

KY THUAT (CHUYEN MON)

- Nam bat va thc hanh c cong viec chuyen mon lien quan en pham vi mnh phu trach

QUAN HE ( CON NGI )

- Hieu biet ve nhu cau , ong c , thai o , hanh vi cua con ngi - Biet tao ong lc lam viec cho nhan vien - Kha nang thiet lap nhng quan he hp tac co hieu qua , co nghe thuat giao tiep tot - Quan tam va chia se en ngi khac

CAP BAC QUAN TR & CAC KY NANG

QUAN TR VIEN CAO

KY NANG CHUYEN MON (KY THUAT)

KY
NANG NHAN S

KY NANG T DUY

QUAN TR VIEN TRUNG CAP QUAN TR VIEN CAP THAP

KHOA HOC VA NGHE THUAT QUAN TR

Quan tr la mot khoa hoc oc lap va lien nganh. Khoa hoc quan tr xay dng nen ly thuyet ve quan tr, giup nha quan tr cach t duy he thong, kha nang phan tch va nhan dien ung ban chat van e va cac ky thuat e giai quyet van e phat sinh , Tnh khoa hoc oi hoi nha quan tr phai suy luan khoa hoc e giai quyet van e, khong nen da vao suy ngh chu quan, ca nhan.
A. Quan tr la khoa hoc

B. Quan tr la nghe thuat Thc hanh quan tr la nghe thuat ,oi hoi nha quan tr phai sang tao van dung cac ly thuyet ve quan tr vao giai quyet tnh huong Nghe thuat quan tr co c t viec hoc kinh nghiem thanh cong va that bai cua chnh mnh va cua ngi khac. Tnh nghe thuat cua quan tr oi hoi nha quan tr phai van dung linh hoat cac ly thuyet quan tr, khong dap khuon, may moc khi giai quyet van e.

MOI QUAN HE GIA KHOA HOC VA NGHE THUAT QUAN TR

Khoa hoc quan tr giup hnh thanh nghe thuat quan tr thong qua viec cung cap cho nha quan tr phng phap khoa hoc e giai quyet van e hieu qua. Nghe thuat quan tr giup hoan thien hn ly thuyet quan tr qua viec uc ket, khai quat hoa cac khai niem thc tien thanh van e ly thuyet mi.