Day 1

About Us What is E-Marketing Brand vs. Generic Controlled Substances Our Products Why buying online? Payment Methods Shipping Address and Billing Address Processors and Descriptors Ordering Process Practical exercise: how to place an order? Customer Service Department Communication Tools

About Us
Ultimatus Services Call Center Ltd. is a fast growing organization

established in 2006 in Tbilisi, Georgia. Ultimatus Services Call Center Ltd provides high quality customer contact center services with around 100 web-enabled workstations. Customer service representatives at Ultimatus Services Call Center ltd. are trained to meet the highest standards of multi lingual customer service. Utilizing advanced call center telephone system, combined with proprietary application for mail handling, we are able to respond to customers' needs via phone, email or live-chat. We are constantly investing resources to improve our SLA and take pride in giving fast and comprehensive solutions to the customers. Our Customer service representatives speak English, German, Spanish, Japanese, Russian, Georgian

About Us Mother Company

Our mother company, Online365 LTD is a leading professional Internet

Marketing company established in 1999. It offers proven search engine positioning services. It offers service with years of experience and expertise in E-commerce and more for a variety of different industries across the globe. Its strategy is first and foremost based on close communication between the marketing experts, suppliers and customers in order to provide the best services. online.

Online365 has many projects and one of the main project is: pharmacy Company runs over 30 web sites that markets pharmacy products. Company works with customers all over the world, mainly those are the

American market, Europe (Spain, Germany, France, Italy), Japan. As a marketing company we give suppliers the platform of selling a large variety of medications divided to categories .the suppliers are located in France, UK, China, Italy, India, the US etc.

What Is e-Marketing?
The Internet has brought and media to a global

audience. The interactive nature of Internet marketing, both, in terms of providing instant response and eliciting responses, is a unique quality of the medium. Internet marketing is considered to have a broader scope because it not only refers to , such as, the Internet, e-mail, and wireless media, but also it includes management of digital customer data and electronic customer relationship management systems.

Brand VS. Generic

Brand medication is the original medication

manufactured by the brand name company that developed the patent. The pills are familiar with their specific shape and color as brand medications. Generic medication has the same active ingredients as the brand medication and usually comes in different shapes and colors. Note: both brand and generic medications must pass regular and strict inspections by the relevant authorities

Controlled Substances
It is a class of medications having a higher-than-

average potential for abuse or addiction. Such medications, known as controlled substances*, are divided into categories based on their potential for abuse or addiction. Prescriptions containing narcotics or amphetamines are often classified as controlled substances, since they have a relatively high potential for abuse or addiction.

Our Products

Categories

Erectile Dysfunction (Mens Health) Pain Relief Gastro Health Anti Depressants Anti Anxiety Sleeping Pills Quit Smoking Blood Pressure Cholesterol Hair Loss Diet Pills (Weight Loss) Women Health Skin Care Antibiotics Anti Narcoleptic General Health

Erectile Dysfunction (Mens Health)

Active ingredient: Sildenafil Citrate dosage :)50mg, 100mg) Purpose: to increase male sexual stimulation Effective: 12 hours The affect takes place after an hour and is conditioned in sexual stimulation. Alcoholic beverages counter affect the pills Soft-tabs: suck pill, affect after 15 minuets Oral jelly: A small jelly bag, 1 per day, use 4 hours max before stimulation

Erectile Dysfunction (Mens Health)

Active ingredient: Tadalafil dosage :)20mg) Purpose: to increase male sexual stimulation The affect takes place after half an hour and is conditioned in sexual stimulation. Can be used with alcohol (in difference from Viagra) Soft-tabs: suck pill, affect after 20 minuets

Anti Anxiety

Active ingredient: Alprazolam dosage :)1mg, 2mg) Xanas is used for long term treatment of anti anxiety and depression Effective immediately and can be taken on empty/full stomach Note: Certain customers has been recommended a certain dosage by a doctor, it is recommended to ask the customer about that dosage.

Anti Anxiety

Active ingredient: lorazepam dosage :)1mg, 2mg) Ativan is used for long term treatment of anti anxiety Effective immediately and can be taken on empty/full stomach The pill is not to be taken when driving of under the affect of alcohol. Note: the pill is addictive

Anti Anxiety

List important points from each lesson. Provide resources for more information on Active ingredient: Diazplom dosage :)5mg, 10mg) subject. Valium treats Anxiety, nervousness, List resources on tension, and some times is used as a sleeping aid this slide. Provide handouts Valium is used as an immediate term treatment for the illnesses above in with additional difference from Zanax an Ativan resource material.
Effective immediately and should be taken on full stomach

Sleeping Aids

Active ingredient: Stilnox, Zolpidem dosage :)5mg, 10mg) Ambiem is used as a sleeping aid Effective immediately Can be take on a daily basis on empty/empty stomach for maximum 10 days

Diet Pills (Weight Loss)

Phentermine (Adipex)
Active Ingredient: Adipex dosage: 37.5mg,50 mg Shape: tablets, capsules Phentermine is used as an appetite suppressant. This medication is best taken on an empty stomach halfan hour before breakfast.

Pain Relief

Active ingredient: Ultram dosage:)50mg, 100mg) Effect: relieve pain, works on neurological parts of the brain Immediate treatment, recommended to be used every 5 hours by need Can be taken on empty\full stomach

Why buying online?

Many patients prefer the anonymity of an online

pharmacy as opposed to a face-to-face contact while consulting and purchasing in regular drug stores for so called embarrassement drugs.
We offer easy and safe ordering process.

We guarantee 100% satisfacition to our customers.

Payment Methods
We accept following payment methods:
Visa Master Card JCB American Express *

E-check
Alternative Payment Methods Money Transfer

VISA
Card number starts with the number 4 (from left to right), the credit card number is usually consisted of 16 digits* divided to 4 groups of 4 digits each. The CVV (Card Verification Value) is a 3 digit number at the back of the credit card.

Master Card
Master Card starts with the numbers 51-55 (from left to right), the credit card number is consisted of 16 digits divided to 4 groups of 4 digits each. The CVV is a 3 digit number at the back of the credit card.

JCB
JCB (Japan Credit Bureau)starts with 3, 2131, 1800 and contains 15 or 16 digits. CVV is a 3-digit code on the back of the card.

American Express
AMEX starts with the 34, 37(from left to right), the credit card number is consisted of 15 digits. For American Express cards the CVV is the 4-digit code found on the front of the card, above and to the right of the embossed account number.

E-Check
A form of payment made via the internet that is designed

to perform the same function as a conventional paper check. Because the check is in an electronic format, it can be processed in fewer steps and has more security features than a standard paper check. In order to pay with e-check customer needs to provide us with 9 digits routing number, his account number, check number, last 4 digits of social security number (SSN) and date of birth. E-check transaction is one time transaction, therefore safe and secure. E-check is optional only for US customers.

Electronic Check

Alternative Payments
If customer cannot pay with any of the above described methods, we offer them money transfer options, such as Western Union, Money Gram and Wire Transfer.

Western Union
In order to pay with WU customer needs to visit nearest Western

Union Agent or make online transfer though official web site* of WU. Complete a quick registration/send form addressing funds to: First Name: Wyndell S Last Name: Cartos City: 121 Parola St. Ayala Alabang, Muntinlupa City Country: Philippines Once the process is complete he will receive 10 digits Money Transfer Control Number (MTCN). He needs to contact us via email, live chat or over the phone and provide with: MTCN Transfer Date Amount Transferred SendersFull Name and address

Processing Timeframes
It takes us up to 48 hours to charge credit

cards. E-check processing timeframe is 11 business days.* We process WU, orders within 48 hours after customer provides us with transfer details.

Shipping Address and Billing Address

Billing Address:

The billing address is an important part of the credit card information. A mistake in the billing address, such as misspelled cardholders name or incorrect zip code, street, city, or house number will lead to a failed charge attempt.
Shipping Address:

The shipping address is the parcel's final destiny. Any mistake in the shipping address and the customer will not receive the parcel.

Processors and Descriptors

A processing company is an external company used in

order to charge the customers account. A processing company is chosen according to the customers payment method. Our descriptors name will appear on the customers credit card/bank statement correspondingly to the processing company on the date when charge attempt was made along with the exact amount paid for the order.

Processors and Descriptors

Processor electracash
ecardon

Payment Method E-Check

VISA

Descriptor rxtrue 8887102950

onlinepay18888374705

Clear4web heidelpay

VISA MasterCard/VISA

Mdinternet2009 wirepay 1-888-2-772060 / webpay 1-888-2772-680 Wcspay.com/ panaceasale

CCS TUL

VISA

Ordering Process-Guideline for Customer

From our products list, choose the product you would

like to purchase by clicking on it. Choose the dosage and amount of pills you would like to order by clicking on the "ADD" button, and you will be directed to your cart. If you wish to purchase another product click on "continue shopping", or if you wish to finalize the purchase just click on the "checkout button" and you will be directed to our secured order form. If you have a coupon code, please insert it in the "coupon" field and click "check out".

Ordering Process-Guidline for Customer

In our secured order form section, you will need to

complete our simple 3 steps order form: You first need to login to the order form. If you are an existing user please insert your email and password and click "submit". If you are a new user just enter you email address click "login", and you will be requested to create a password later on. Second, fill in your shipping and billing address, select the payment method you wish to use and submit its details. And finally, select your preferred shipping method from the options presented. Before finalizing the order, please go over all the details you have submitted to make sure that they are correct. To finalize the order click the "submit order" button.

Ordering Process-Guideline for Customer

Once order is accepted you will see the notification on

the screen and an order confirmation email will be automatically sent to the email address you have specified. This confirmation mail is important, in case you do not receive it within 10 minutes. This information can be downloaded from your account section - simply click to my account.
NOTE: See full description in word document

appendix 2, How to place an order?

Customer Service Department

Our working hours are: Mon-Fri 9am-8pm EST. Each shift is 8-9 hours. We communicate with our customers via phone, Live Chat and Emails. Our customers inquires are: information, status check, shipping and delivery, charge issues Important note: We are neither doctors nor pharmacists; therefore we do not advise our customers regarding the pills themselves, our advice is limited to the information written on our websites.

Communication Tools
Phone - Incoming calls We have a toll free phone number for the customers use. Outgoing calls follow-up and verification. Email A frequent communication method used manually and automatically. We use prepared templates. Live chat An online service located at our

websites. We use prepared templates (macros).

ANY QUESTIONS???