The Big Deals

Big Oil Big Deals

Information Requirements

May we get on your approved vendor list? 1. Company Name

2. CIO/Procurement Contact
3. Opportunity Description 4. RFP and Rollout Dates

Phone Pitch

My Name is XYZ and I work with Getronics - a Dutch IT company. I got your contact from the Dutch Chamber of Commerce. We do Outsourcing, Technical Refreshes, Desk Top Support, Communication Services, and Office Moves. When can we visit you to explain our services? (How do we get on your approved vendor list?)

E-Mail Correspondence

Dear Mark, Getronics, a leading Dutch global ICT services provider, with extensive presence in Asia Pacific & Japan. We do Outsourcing, Technical Refreshes,

Desk-top Support, Communication Services and Offices Moves.

Our interest is to demonstrate how Getronics may significantly lower operation costs and increase end user up-time. We ask to meet next week to

learn more `about your requirements at ABN AMRO and how we may be of help.
Would Aug-23rd at 11:00 AM be convenient for you? Kind regards,
5

Leaving Messages

Speak with confidence and authority. When you're able to talk with a secretary or with the assistant to the person with whom you'd like to talk, ask about a time that might be best to call back. Offer choices. Rather than, "When is a good time to call?", you might say, "Is morning or afternoon best?" or "Would 2:00 or 4:00 be a better time to call?" When asked if you'd like to leave a message, you might state, "I'll be in and out of meetings; it's probably best if I just call again." This lets the screener know that you're a busy professional, too. Try to call early in the morning or late in the evening when secretaries might not be in the office screening calls.

Follow-up Note

Hi Mark ! A note of appreciation for the meeting we had last week on Monday. Both John and I enjoyed our conversation and are keen on providing our ICT

services to ABN AMRO in the region in the near future.

We are planning to be in contact with in early November to learn more about your evolving requirements. Looking forward to speaking with you then, if not

earlier.
Our regards,

GETRONICS Singapore

Agenda

Overall Challenge The Opportunity Efficiency Gain (Shift Left) Managed Services Global Service Center Getronics, A KPN Company Asia Pacific & Japan Presence Next Steps

Overall Challenge

IT Concerns being faced by CXOs today are spiralling costs of non-core services, and

declining service levels taking a long time to resolve, leaving key workers under
employed. Pressures are to cut IT budgets through CAPEX/OPEX-orientated efficiencies

providing higher levels of service. There is a perceived lack of optimisation with most
problems resolved by desk side support. Multiple suppliers cause a division of responsibility and no single point of contact. Also, there is a lack of immediacy with IT service problems having to make an appointment to resolve increasing worker down time.

10

The Opportunity

Getronics is offers service improvement, capability enhancement, and risk avoidance, all with a cost savings. Service Improvement disciplined project management; Better response times for break/fix and enhancements

Capability Enhancement updated processes, tools & technologies. Skills retention & upgrades to meet existing and new business needs
Risk Avoidance reduced overall operating risk via stable & technical environments; increased compliance with industry standards protocol Cost Savings of operating and capital expenditures reduces IT spend
11

Efficiency Gains (Shift Left)

12

Managed Services

13

Global Service Centre

Direct Ticket Entry Self-Help Knowledgebase Request Management Password Reset

Creation & Deletion of Network Accounts Management of Distribution Lists Assignment of Permissions Password Reset

Registration Escalation Tracking Trend Analysis SLA Measurement

One # to Call; 7x24 Vendor Dispatch Assignment & Escalation Enterprise Reporting

Status Desk Status Line Remote Desktop Control

Troubleshooting Shrink-Wrap, Custom Apps, Desktop O/S Asset Verification Onsite Support

14

09 March 2013

Page 14

Getronics, A KPN Company

15

Partners - APJ Presence

Getronics direct presence
India Malaysia Singapore South Korea

Getronics Joint Venture Taiwan

China Hong Kong Japan

Getronics Service Partners

Australia Bangladesh Brunei Cook Islands Fiji Guam Indonesia Solomon Islands Sri Lanka Thailand Vanuatu Vietnam

Regional Service Center Global Service Center Direct alliance presence in the worlds top 35 countries Extension to 74 countries with service partners 6.1M workspaces 40,000 professionals 3,800 ITIL certifications
16

New Caledonia New Zealand Pakistan Papua New Guinea Philippines Samoa

09 March 2013

Getronics Confidential

Page 16

THANK YOU
17

/ MAXIMAAL DRIE