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Supervision: Then, Now, and The Future: Electronic Presentation Through The Kolb Learning Cycle
Supervision: Then, Now, and The Future: Electronic Presentation Through The Kolb Learning Cycle
Beth Jones Instructor Dr. Denise Low-Weso BBA 310 10 March 2013
Overview
Introduction Concrete Experience Reflective Observation Abstract Conceptualization Active Experimentation Summary Works Cited
Introduction
Purpose
Share supervision experience College credit for class
Course: Principles of Supervision (BSAD 109) Basic supervisory responsibilities as applied to hiring, training and directing a work force. Human relations, performance evaluation, grievance handling, and dealing with employee problems.
Concrete Experience
USAF
Supervisor for small workcenter in Electronics Laboratory and Plans & Scheduling Developed a military leadership style Relied heavily on documentation and regulations Average subordinate was respectful and committed
Concrete Experience
Target
Human Resources Assistant Food Services Team Lead
Target Store
Human Resources position dealt with employee benefits, scheduling, interviewing, and hiring Many challenges due to lack of organizational structure Average subordinate was shortterm and preferred individuality
Concrete Experience
Hollywood Casino
Environmental Services Supervisor Environmental Services Manager
Hollywood Casino
Diversity of team members Training and accountability were emphasized while allowing flexibility for compassion Formal feedback was scheduled monthly, and occurred informally on a regular basis Promoted to manager
Mentorship is needed, even for supervisors Without structure and discipline. A team will fall apart Human Resources can offer a lot of beneficial information
Abstract Conceptualization
Daily Interactions
Verbal and non-verbal communication Listening skills Prosocial behavior
Feedback Time!
Abstract Conceptualization
Feedback
Timely Positive feedback Future based constructive criticism with goals Assist in coping with negative feedback Quality communication process
Appraisal Fear?
Abstract Conceptualization
Appraisal Process
Benefits the company Does not benefit the team members needs Continual feedback prior to remove any surprises Fairness and consistency structured into process
Communicating Forward.
Active Experimentation
Active Experimentation
Needed to truly listen to the question Great opening questions Good followup
Summary
Supervision has many tasks Leadership style comes through experience Communication is involved in each process Quality communication is key Practice new skills
Questions?
Works Cited
Kolb, David. Kolb Learning Style Inventory. Version 3.1. Hay Group, 2007. 5-10. Print.