Professional Documents
Culture Documents
Knowledge Management
Knowledge Management
No: 2
Content
Meaning
Knowledge management - management of knowledge From the view point of stake holders, knowledge management is that process and phenomenon which entrance their ability to facilitate learning and learn relevant concepts effectively through better management information in right context
Definition
Systematic leveraging of information to improve organizational innovations, responsiveness, productivity and competence. Ruggles and Sarvary a process of knowledge creation, validation, presentation, distribution and application Rosenberg
Knowledge is messy Knowledge travels via language Knowledge doesnt grow for ever No one is in charge The more you try to pin knowledge down, the more it slips away. There is no one solution You cant impose rules and systems
Brainstorming Unstructured approach to generate ideas about a problem for creative solution. - process involved a) setting the objective b) idea generation c) Idea evaluation d) Select with consensus
Delphi Method It is a survey of experts - a series of questionnaires are used to solve difficult problems. use experts to make predictions and forecast about future events with out meeting face to face Delphi method is used for demand forecast, project market trends, identify future problems etc.. Consensus decision making It involves making a choice from available alternatives. consensus doesnt necessarily means unanimity, it means sharing of differences, listening to each other, accepting the final choice inspite of the differences.
Black boarding/ Groupware Bringing a group of experts together in a room with a large blackboard. - experts use blackboard as their work space. - each experts has an equal chance to contribute to the solution via the board.
1)
All possible sources of knowledge components are identified. reduce the impact on the company if person retires or leaves the organization. This procedure will retain information with in the organization.
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explicit
information
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Cont.
3) Transferring knowledge components. There are several way to transfer information in an organization. 4)Monitoring changes. Continuously monitor the changes made after implementing the KM. It is the duty of the KM manager to monitor the changes made after implementing KM.
REFERENCE
Dr. B. Rathan Reddy, Knowledge Management: tools for business development, Himalaya Publishing House,Mumbai, 2007.