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WHAT IS QUALITY?
The degree of excellence of something as measured against other similar things is called QUALITY.
SIX SIGMA
The Six Sigma management strategy originated in 1986 from Motorolas drive towards reducing defects by minimizing variation in processes. The main difference between TQM and Six Sigma (a newer concept) is the approach Six sigma is a higher standard comparatively. In this standard of quality there will be 34ppm defect. This can be achieved with the aid of : a. design and engineering b. vendor development. c. employee training and involvement
THE LEADERS
Dr. W. Edwards Deming (1900-1993) Dr. Joseph M. Juran (B.1904) Philip Crosby (1926-2001)
With better quality and lower prices, a firm can achieve a greater market share and thus stay in business, providing more and more jobs
AGREEMENTS
The customer is the final arbiter of what quality is or is not with respect to a particular product or service. There can be some tangible definition of quality, though with varying degrees of rigor. Feedback is important in any mechanism designed to measure and manage quality. Deming and Crosby both focus on prevention as a means to achieving quality.
DISAGREEMENTS DISAGREEMENTS
Deming sees quality problems as a result of poor understanding of an existing system, whereas Juran is of the opinion that proper planning of a system in the beginning can help the producer avoid unnecessary rework and hidden quality costs. Unlike Deming, Crosby downplays the role of statistical analysis in favor of strategic planning. Demings perspective is customer-driven and relies heavily on market research to determine what the customer will define as a quality product or service. Jurans, while not independent of the marketplace, is more engineering-driven, designed to translate the customers vision of quality into that which can be produced. Crosbys perspective transcends both of these, taking the high-road view of management: how one achieves quality is less important at the upper management level than whether or not the goals of quality are being met, and at what cost.
CONCLUSION
To conclude, while one might at first glance think that Deming, Juran, and Crosby have different approaches to the management of quality, in the final analysis all three insist on the same basic principles. As Crosby aptly pointed out, the main difference lies in the perspective one takes. While an inherently subjective term such as quality can easily take on a multitude of definitions, it is clear that these three leaders of the quality movement are pointing in the same direction
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