Prof.

Murali Murti Feb-Jun 2013 Change Management L1

CHANGE & KNOWLEDGE MANAGEMENT

Change, Personal Change, Organizational Change and Knowledge Management

Change

Word Association

Change
an event or situation that happens; a process of endings, transitions, and new beginnings

Organizational

Career/Job

Culture

Personal

Causes

Financial Natural disasters Political Social Organizational

Health/Well-being Family Budget

Technological New Leadership Merger-Acquisition

Home/Location Children Age/Yrs. Of Service Death, divorce, disease

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Financial
Lifestyle

Health

Loss

Relationships Personal

Teamwork
Performance
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 Growth

Development
Renewal

OPPORTUNITIES

Refreshing
A New Beginning
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THE NEED FOR CHANGE

The Larger System Team or Organization

Self

THE NEED FOR CHANGE

1. Mission 2. Workload 3. Political 4. Environment 5. Change in Management 6. Resources 7. Technological

The Change Model: Zones

Status Quo Zone of Disruption

Zone of Adoption

Zone of Innovation
New result

Change is introduced

Performance

New thoughts and behaviors

Point of Decision

Time

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CHANGE MODEL :: IMPLICATIONS FOR CHANGE

Phases of Change

Denial

Bargaining and Negotiating

Anger

Change and Transition Whats The Difference? Change is situational. Transition is a personal and subjective experience.

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Transition

Soft
Leadership
Endings Transitions New Beginnings

HOW TO DEAL WITH CHANGE

1.Accepting
2.Communicating 3.Planning

THE HUMAN FACTOR OF CHANGE

1. Change needs thoughtful planning, sensitive implementation, consultation with and involvement of affected people 2. Should not be forced 3. Must be realistic, measurable and achievable 4. Set agreed objectives 5. Do not Sell change with another objective in mind!! 6. Managers need to be trusted, soothing influences 7. Bringing people into alignment is critical 8. Senior management relishes change BUT 9. Staff below can find it deeply threatening Your peoples fear of change is as great as your fear of failure !!

PERSONAL CHANGE

MEANING OF PERSONAL CHANGE

Unwanted emotional reactions Empowering emotions Limited Choice Flexibility Stress Relaxation Physical Illness Health Imbalance Balance Mysteries Awareness Negative Attitudes Positive Outlook Fragmentation Wholeness Passivity Action

My Change Experience

My Typical Reaction To Change

What is a change on-the-job that you are currently experiencing?

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Reactions to Change

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Stress Response Cycle

Trigger

Situation

Behavioral

Cognitive

Emotive

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A SIMPLE REPRESENTATION OF PERSONAL CHANGE

By oneself

Individuals current behaviour (type 1)

PERSONAL CHANGE

Individuals changed behaviour (type 2)

By assistance of others

PERSONAL CHANGE PROCESS

Step 1 Discovery Step 2 Clearing Step 3 Programming Step 4 Processing

1. Discovery :: prerequisite willingness to learn 2. Clearing :: rejection of wrong answers from the past 3. Programming :: the process of establishing useful ways of HOW to do things 4. Processing :: the ongoing activity of working on areas where change is desired

John Fisher :: The Transition Curve

Denial

Moving Forward

Performance

Happiness Anxiety Fear Threat Guilt Hostility Depression Gradual Acceptance

Time

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The Change Model: Zones

Status Quo Zone of Disruption Zone of Adoption Zone of Innovation
Higher Results Recognition

Pride
Inspiration Coaching others

Performance

Acceptance
Shock Numbness Hope

New Patterns
New Ways New Behaviors

Denial
Emotional Outbursts

Anger
Fear Searchings

New Relationships Re-entry Troubles Lonelines s Depression Time Isolation

Bargaining
Guilt Panic

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STAGES OF CHANGE
Anxiety : awareness that change lies outside ones control

Happiness : Awareness that ones viewpoint is shared by others. Relief at prospect of change. Satisfaction that some conclusions about conditions were correct. Fear : Threat : change awareness of imminent change in ones behavioural system. awareness of imminent comprehensive in ones behavioural system.

STAGES OF CHANGE
awareness of dislodgment of self from ones core self perception. Depression : Stage of general lack of motivation and confusion Disillusionment : awareness that ones values, beliefs, goals are incompatible with those of the organization. Hostility : continued effort to validate social predictions that have already proved to be a failure. Denial : Lack of acceptance of any change and denial that there will be any impact on the individual.

Guilt :

COMPONENTS OF PERSONAL CHANGE

Self Efficacy

Self Analysis

PERSONA L CHANGE

Self Awarene ss

Self Esteem