Business Environment

Role of Managers in Social Context

GROUP MEMBERS ANOOP K.V VINEETH SHANMUGHOM RAMEES BLESSIN MARY GEORGE SAFNA NUSAI

Content
Various Levels of Management.
Functions of a Manager. Responsibilities of a Manager.
Includes the role of manager in social context.

Managers

Managers are people responsible for supervising/ managing the organizations resources to meet its goals.

They are responsible for people directly working for

the firm.

Responsibilities of a Manager
RESPONSIBILITY TOWARDS CUSTOMERS RESPONSIBILOITY TOWARDS SHAREHOLDERS RESPONSIBILITY TOWARDS EMPLOYEES RESPONSIBILITY TOWARDS SUPPLIERS

RESPONSIBILITY TOWARDS DISTRUBUTORS

AND RETAILERS RESPONSIBILITY TOWARDS INDUSTRY AND COMPETITION RESPONSIBILITY TOWARDS UNION RESPONSIBILITY TOWARDS GOVERNMENT RESPONSIBILITY TOWARDS SOCIETY Other Responsibilities (Continued)

Other Responsibilities
Maintaining relations with various society segments Coping with increasing levels of aspiration Public criticism and political opposition Coping with growing technological sophistication

Meeting the challenge of change

Purposeful direction to the firm

RESPONSIBILITY TOWARDS CUSTOMERS

Customer Comes First.
Quality. Pricing. Service.

Contd..
Aim at marketing the right product, at the right

price and of the right quality. to provide the right match between quality and price. quality is perceived in relation to the price of the product ensuring that the desired quality of product at a reasonable price is made easily available to the customers

RESPONSIBILITY TOWARDS SHAREHOLDERS

Transparency (Do not mislead the shareholders)
Profit. Security.

Contd..
to ensure that the shareholders are able to earn

profit on their capital regularly informed about all important decisions, activities and results. prime responsibility of the manager is to ensure the security of the shareholders capital. the manager must, at least, ensure the survival of the firm.

RESPONSIBILITY TOWARDS EMPLOYEES

Compensations (Wages, incentives, bonus etc.)
Safe and Healthy Environment. Fair and impartial treatment.

Contd..
ensure that all dealings with the employees are fair.
ensure that the employees are not cheated, harassed or

humiliated. child labor, bonded labor, workers suffering from debilitating diseases because of unhealthy, unsafe working environments contribute towards education and marriage of their employees children.

RESPONSIBILITY TOWARDS SUPPLIERS

Two way communication (for providing correct design

specification, adequate time for production, fixation of a fair price and prompt and timely payments) No delay in payment. provide accurate and complete information about the various facets of its business when applying for financial assistance two-way relationship

RESPONSIBILITY TOWARDS INDUSTRY AND COMPETITION

Industry Association.
Healthy Competition. Stability and Prosperity of the Industry. Healthy competition -improve their performance competition it indulges in is fair and ethical. competitors in the market place are our associates

RESPONSIBILITY TOWARDS DISTRUBUTORS AND RETAILERS

Regular Supplies to the Distributers
Quality. Benefits

Contd..
ensures that the distributors and retailers receive

products which are trouble-free. target based incentives, commissions and rewards to motivate the dealer. ensure that second grade or inferior quality goods are not shipped.

RESPONSIBILITY TOWARDS UNION

Acknowledge the employee union.

Involve the union in the process of managing the firm.

Positive attitude and communication. Atmosphere-free and frank exchange of views among

employees and management. management and union have a great degree of mutual dependence recognize and acknowledge the bargaining power of the union.

RESPONSIBILITY TOWARDS GOVERNMENT

Adhere to the rules of the Government.

Payments (taxes, dues and duties).

Make it a model corporate citizen. constitution and operations of the firm are within the

legal framework as specified by the government paying regularly and fairly all taxes, dues and duties. manager must strive to make firm a model corporate citizen.

RESPONSIBILITY TOWARDS SOCIETY

Avoid destruction of nature.
Corporate Social Responsibilities Provide Financial assistance to those in need. playing a more positive role towards society matching economic development with development of

the environment.

Other Responsibilities
Maintaining relations with various society segments

Controlling intended and unintended

impacts.
Coping with increasing levels of aspiration

Understand the nature of aspiration

and fulfilling them.
Public criticism and political opposition

Provide correct information to

media

Contd..
Coping with growing technological sophistication

Maximum utilization of data available for decision

making.
Meeting the challenge of change

Introduction and Incorporation of change in a

smooth manner with the least disturbance and resistance
Purposeful direction to the firm

Achieving the mission and vision.

Thank You.