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  • Mercy Hospital

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    Sahil Katyal
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    The document describes two cases at Mercy Hospital. The first case involves Dr. Jason Diliper, the chief resident officer, who recklessly handled emergency patients, acted unprofessionally towards female patients, and embarrassed a medical intern. The second case involves Dr. Jenner, one of the hospital's most renowned doctors, who has an indifferent attitude towards colleagues and patients and a bad temper. The document discusses potential disciplinary actions for both doctors.

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    Organizational behavior case analysis on Mercy Hospital

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    The document describes two cases at Mercy Hospital. The first case involves Dr. Jason Diliper, the chief resident officer, who recklessly handled emergency patients, acted unprofessionally towards female patients, and embarrassed a medical intern. The second case involves Dr. Jenner, one of the hospital's most renowned doctors, who has an indifferent attitude towards colleagues and patients and a bad temper. The document discusses potential disciplinary actions for both doctors.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    254 views15 pages

    Mercy Hospital

    Uploaded by

    Sahil Katyal
    The document describes two cases at Mercy Hospital. The first case involves Dr. Jason Diliper, the chief resident officer, who recklessly handled emergency patients, acted unprofessionally towards female patients, and embarrassed a medical intern. The second case involves Dr. Jenner, one of the hospital's most renowned doctors, who has an indifferent attitude towards colleagues and patients and a bad temper. The document discusses potential disciplinary actions for both doctors.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 15

    Group members:

    Shwetank Dixit Sahil Katyal Roopali Dhingra Asutosh Kumar Swati Chhabra Madhvi Bhalla

    Case I : State of emergency at Mercy Hospital

    Dr. Scott Gabu : Chairman of Emergency Ward

    Dr Jason Diliper : Chief Resident officer

    Reckless handling of emergency ward patients Unprofessional attitude towards female patients Embarrassing medical intern in front of patients

    Exceptional Clinical Record Recommendations from chairpersons of each department Peer award for outstanding patient service Out of the box clinical diagnosis approached lung cancer in an elderly gentleman

    Financial pressures cost of care rising No. of patients increasing overcrowded wards Staff under immense work pressure mistakes and neglect

    Violated the ethics of the medical profession Hippocratic oath Reputation of Mercy hospital at stake Could have costed a life Threat to culture of emergency ward

    Discussion with Diliper reminding him about his professional duties Reason out his attitude change Disciplinary action against Diliper Personal Apology to Samsons

    Characters : Dr. Bill Lemont CMO Dr. Mark Sones Chairman, Deptt. Of Medicine Dr. Jenner one of the hospitals most renowned doctors

    Dr. Jenners attitude towards colleagues and patients Bad temper of Dr. Jenner Tackling with the issue of letting go of Dr. Jenner or making him improve on this

    Good contacts within the board Walking profit center Great knowledge of medicine

    A doctor of repute

    The chairman himself was thinking of taking an action against him

    Increasing unrest among employees


    Threat to new talent Possibility of harm to patients in the future

    Briefing Dr. Jenner on this issue

    Issuing warnings to Jenner and informing the board


    Making Jenner realize the problem created by his indifferent attitude

    Making Jenner realize the importance of team work and how


    his actions are working against effective team activity

    Jenner

    Highly dedicated towards work Freedom oriented Maverick Independent

    Diliper Openness
    Conscientiousness Extraversion Agreeableness Emotional Stability

    Jenner 3
    5 5 1 1

    3
    3 5 3 2

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