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Implementation of TQM in Vodafone
Implementation of TQM in Vodafone
GROUP 8: Ramya Kanna P Pratyush Pratap Azeem Rahman Ishaan Dadhich Tanis Thomas
Why TQM?
For better control over the production To minimize wastage and excess production To improve the quality of goods and services To maintain a good productivity ratio To control the overall cost of manufacturing For introducing modern methods and techniques in the production process For liberalization and globalization with the organization outside the country.
VODAFONE
A telecommunication service provider company, doing very well in the market all over the world. At present - providing a quality service through its telecommunication network to all of its customers in an effective and systematic way . Effective business- a grand name in the field of telecommunication corporation. Quality of service, and their offers to the customershighly acceptable by their customers globally.
Established on 1st January 1985 as a telecommunication service institution. Dedicated efforts in the field of the communicationable to provide their customers, services more than a number of 359 millions all over the world . Actually originated in NEWBURY . At present- 7 new brands worldwide in different countries and operations running in more than 30 countries successfully.
Implementation of TQM
Role of top level management: o Coordinate with all the lower level employees o MDG centre to set strategic objectives. o Initiate projects related to provide 10 million carbons reducing machine to machine connection, reduction in carbon dioxide (CO2)emission up to 50% from the year 200607 baseline to March 2020.
VODAFONE-operations
Depends upon many factors like people, financial resources, infrastructure etc- determine the key success. Strong commitment- helps to control and manage the impact and behavior of system and policy of the management structure. Sustainability strategy-focuses on the benefit of delivering the society with the help of product and services. For example the company introduces low-carbon strategy for the society and also improving the communication. Network deployment
Check
Rewar d
GUIDELINE 1 Whether the company is committed with its customers or notContinuous improvement for attaining higher consumer satisfaction Requirement of Quality in Daily Work Target the customer needs and value up to the exceed point Importance of word of mouth strategy in marketing IMPLICATIONS Bring new customers through satisfaction existing customers both internally and externally Training session will provide learning facility to the candidates This will help the candidates to bring changes in the behaviour.
GUIDELINE 2 Role of the management in bringing improvement through responsibilities Understand the concept of Total Quality Service and proper knowledge Try to be consistent and maintain a creditability with the employees IMPLICATIONS Walk the talk Create a role model Leading by example
GUIDELINE 3 Change through self improvement and education for development Through education the employee can earn knowledge, skill and mind and character. It is employees own effort to bring self-improvement related to status, mind and ability. Change through radical transmutation or replacement process. IMPLICATIONS Experimental learning Continuous changes Taking an active step rather than passive step to learn Make an immediate classroom environment
GUIDELINE 4 Introduction of Kaizen practice and continuous process-oriented learning Kaizen is a Japanese management practice which can be modified through implication of tools and techniques. Kaizen refers suggestion to become good through change Kaizen is an effective and efficient tool for reorganising and restructuring for an Organization. Utilization of open system for interaction within the environment of the organization. IMPLICATIONS Learners need to improve their learning capacity through seminars, training sessions and workshops etc. Learners required to maintain a standard of learning Learners are required to utilise their skills in the real practical world
GUIDELINE 5
Working environment need to be free from fear and it should be stimulating No job stress Stimulating environment Requirement of self actualisation and self esteem system Proper use of innovative activities under the organization Requirement of hygienic facilities for the employees IMPLICATIONS Proper job specification is required Approximate training design Active learning through engagement Analysis of implication and limitation Atmosphere for open questions and suggestions.
GUIDELINE 6
Teamwork should be introduced to meet the expected requirement of the customer which will help in achieving Better social needs Ego needs Self-fulfilment Self motivation IMPLICATIONS Use strategy to reduce the variation between performance of team work
Better communication with the old customers and suppliers of the company. Involvement of lower level employees in the process of decision-making.