LIST KHACH SAN 4 SAO

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Nhom: NUMBERONE Lp: QLKS - Khoa 14

Muc tieu cua e tai

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T nhng kien thc a hoc nhom xin the hien bang mot e tai e thong qua o giang vien co the anh gia kha nang tiep thu cua nhom t gia tr thc tien cua e tai.

Khai quat ve e tai

e tai bao gom cac phan sau:

Phan 1. Gii thieu Phan 2. Noi dung

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Drink list Cong thc tieu chuan Cach phuc vu

Phan 3. Ket luan

I. Gii thieu
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Gii thieu nhom

Nhom xin c gia nh

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Khach san Number One la mot khach san 4 sao nam tai so 1 Nguyen Hue, Q1, vi tong so phong la 150 phong.

Ban QL KS No 1

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o Phc Hng

Tong Giam oc

Nguyen Kien Tr
Hoang Tuan Lang

Giam oc Marketing
Giam oc Kinh Doanh

Ban QL KS No 1

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Ngo Ngoc Minh

Ha Van Hung Mai Anh Hng

Giam oc F&B
Giam oc Room Division Giam oc Nhan S

Ban QL KS No 1

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ang Hoai Khanh

Pham Thai Ngan Le Phi Phi

Tr Ly TongGiam oc
Giam oc tai chanh Chief cook

Hnh anh ang thc hien e tai

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II. Noi Dung

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Ba drink list

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Trang 1.

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Trang 2.

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Trang 3.

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Cong thc tieu chuan

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A. COGNAC COGNAC LIEU LNG

ml

GIA VON
VN

GIA BAN
VN

TY LE TIEU HAO
%

Hennessy (X.O)

30 30 30 30
l

49.000 52.000 16.000 17.000

17.000

152.000 152.000 66.000 66.000

66.000

32 34 24 26
26

Remy Martin (X.O) Remy Martin (VSOP) Hennessy (VSOP)

h o t

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e

Courvoisier (VSOP)

30

B. WHISKY WHISKY LIEU LNG

ml

GIA VON
VN

GIA BAN
VN

TY LE TIEU HAO
%

Johnnie Walker Blue Label Johnnie Walker Gold Label Johnnie Walker Black Label

30 30 30

70.000 20.000 12.000

200.000 68.000 59.000

35 31 20

Johnnie Walker Nu m Red b Label er

O n e
o t

30
l

7.000

42.000

16

Chivas Regal

30

12.000

59.000

20

C. HOUSE COCKTAIL
HOUSE COCKTAIS Eastern Ocean THANH PHAN LIEU LNG 30ml 15ml 15ml 30ml 30ml 15ml 15ml 30ml GIA VON VN 1.000 5.000 5.000 1.000 1.000 5.000 5.000 3.000 TONG CONG VN 12.000 GIA BAN VN 54.000 PH NGUYEN LIU %

-Rice Spirit -Malibu -Blue Curacao -lime juice -Rice Spirit -Malibu -Triple Sec -Orange Juice

22

Happy Saigon

14.000

54.000

26

Saigon Collins

-Rice Spirit -Top Soda with Ice -Lime Juice

-Rice Spirit -Malibu -Rum -Orange r Juice -Lime Juice
l Spirit -Rice -Rum -Litchi -Pineapple Juice

30ml
10ml 30ml 15ml 15ml 15ml 15ml 30ml 15ml 15ml 30ml

1.000 6.000 1.000

1.000 5.000 1.000 3.000 1.000 1.000 1.000 7.000 3.000

8.000

54.000

15

Tropicolo

11.000

54.000

20

Num be O n e
h Nite o Tropicolo t e

12.000

54.000

22

Cach phuc vu
N um ber O n e
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SOFT DRINK SERVICE

MiNERAL WATER + SOFT DRINK Nen p lanh va dung ly Hi-ball + coaster Dung ong hut : - Phuc vu Ladies Ly co trang vanh mieng bang bac, Inox Hoi ngh, tiec FRUIT JUICE p lanh, ti :Ly Hi-ball hoac ly co chan + coaster + ong hut Granish : fruit Nen p lanh nc trai cay nguyen chat, khi khach dung mi them a hoac ng N um ber Khong nen e qua em. O n e

1
t

SOFT DRINK SERVICE

TEA Lam nong bnh tra, bo tra vao am, nc soi va ti, che vao bnh, i 3-5 phut roi rot. Cach phuc vu tra kieu Au : luon i kem hu ng, dia chanh cat mieng , bnh sa. Tea cup + saucer + tea spoon COFFEE Co the phuc vu ca phe tng tach hoac at tach trc roi rot ca phe t bnh. Tach ca phe thng nho hn tach tra. Khach Au thng uong rat nhieu va pha kha loang. Ca phe Espresso uong trong tach nho ( Demi tasse-half cup) N um ber Phuc vu chung vi sa beo, sa ti va ng cat, ng phen, ng O n e vang hoac ng hoa hoc (asprtame)

1
t

ALCOHOLIC DRINK SERVICE

BEER p a Nhiet o phong 6-8 : Beer lager, beer nau, en Cac loai ly : p lanh cang tot Pilsner Footed pilsner Beer Mug Beer Goblet Tumbler Nghieng ly 45 o, rot ay khoang 2/3 ly, e lp bot tren mat khoang 2-3 cm. Thc an i kem : thch hp vi cac loai thc an ac biet cac loai thc an N u m b e r co v chua cay (tr mot so thc an co nhieu sa beo)

O n e
o t

Bao quan

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Beer rat de h nen dung cang sm cang tot, bia hi trong vai ngay. Bia lon vai thang. Kho bia nen luan chuyen theo loi hang vao trc se xuat trc. Nhiet o bao quan khoang 12-21 C. Ni e bia phai kho, sach khong am t, tranh nang.

ALCOHOLIC DRINK SERVICE

WiNE

Cach oc nhan ru vang:

Ten rieng cua ru ( ten thng mai) Giong nho Nien vu nho Hang san xuat Nc san xuat Hang ru Nong o con va dung tch chai Mo ta va hng dan s dung AOC : vang hao hang, so lng t VDQS : vang ngon, so lng nhieu WIN DE PAYS : vang a phng WIN DE TABLE ; vang chat lng thap ( thng khong ghi ni xuat x)

Co 4 hang ru vang

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Bao quan

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Nhiet o mat va on nh ( 12 - 200C) e chai ru nam ngang o am can cao : 70-80% Kho can toi Thoang nhng khong co gio lua Khong rung

ALCOHOLIC DRINK SERVICE

WiNE

Qui trnh : Trnh danh muc ru - Nhan ru, au chai, o trong cua ru - Kiem tra va chuan b - Chai va ly, o khui ru, khan, da nho. (Vang trang va champagne can them wine cooler, stand) Trnh chai ru - en gan khach, cam chai ru xuoi theo canh tay cho khach xem nhan ru va gii thieu ve ni xuat x ru, ten va nien ru nho Khui ru - Nen khui trc mat khach, tren tay hay tren ban - Dung dao cat khoanh tron lp hoac boc ch tren co chai - Xoan that sat ruot ga cua o khui vao nut ban va keo len - e nut ban tren da nho, lay khan lau mieng chai

Phuc vu theo cach ban ca chai

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ALCOHOLIC DRINK SERVICE

WiNE Rot ru - Trnh nut chai ru va rot mot t cho chu tiec nem. - Neu c ong y, tiep tuc rot cho cac ly ay khoang hn na ly ( Vang o : ly, Vang trang : 2/3 ly, Champagne/ Vang bot : rot 2 lan ay ly). - Cac nha hang sang trong nen rot sang mot bnh khac trc khi rot cho khach. Ly do : mui hoi cua chai, can trong chai. (decanter)

Phuc vu ly
- Trung bnh moi chai ban c t 5-7 ly ( 105ml 150 ml ) BRANDY Neat On the rock With Mixer (soft drink & cocktail)
l

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III. Ket Luan

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Drink list c sap xep mot cach trnh t theo tieu chuan cua nha hang khach san 4 sao Hnh thc drink list c trnh bay vi tieu ch tao gia tr thng hieu cho khach san The hien phan cong thc tieu chuan va cach phuc vu e dien giai drink list chi tiet, bai ban hn.

Xin cam n.
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