Professional Documents
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Leadership AND Facilitative Communication
Leadership AND Facilitative Communication
Leadership has been identified as one of the most important factors in the success or failure of a group.
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Leadership is strongly related to the group members satisfaction with the group.
Optimistic
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STYLES OF LEADERSHIP All types of leadership have advantages and disadvantages, depending on the purpose and the makeup of the group as well as the mission to be accomplished.
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STYLES OF LEADERSHIP
COERCIVE = Do what I tell you! DELEGATOR = I want you to handle this. COACH = I see you are doing good with this area, but you need to work at..
FACILITATIVE LEADER
FACILITATE = To make easier. LEADER = Person who can get others to get up and do things. A person with authority or influence. FACILITATIVE LEADER = A person of authority or influence who encourages others to get up and do things.
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Leading by Facilitating
Leader = pillar (provides support and structural strength)
The leader is not the building.
Members = walls, floors, windows, doors, bricks, concrete, etc. (various parts of a building)
An individual member is not the building.
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Leading by Facilitating
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Leading by Facilitating
You can do what I cannot do. I can do what you cannot do. Together we can do great things.
Mother Theresa
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Recommended Knowledge/Skills/Abilities
Speaking Listening Questioning Reflecting Negotiating Group Dynamics Personality Differences Learning Styles
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TRUST is established when words and deeds are congruent. TRUST is developed when people feel safe and secure.
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To develop trust we must be willing to actively: seek out; listen to; understand; and utilize other peoples perspectives.
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EMPATHETIC LISTENING
Active listening with the intention and commitment of truly understanding the other before seeking to be understood.
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Four levels of listening: Ignoring Pretending Selective Listening Empathetic (attentive) Listening
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Mimic Content = Listen and repeat verbatim what is said. Rephrase the Content = Put their meaning in your own words. Reflect Feeling = Listen and look for the emotion behind the communication. Rephrase and Reflect = Put their verbal meaning and emotional content in your own words.
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Open-Ended Questions
A question that requires a simple yes/no answer will serve the purpose of shutting down further communication.
Asking open-ended questions encourages conversation and allows you to know more of what a person is thinking or feeling.
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of our lives!
It is a skill to be learned, and it takes continuous practice to remain effective.
Dennis Rivers, The Seven Challenges Workbook
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Employees rated:
Feeling appreciated Being in on things Participating in interesting and challenging work
As the most important factor in motivating them to perform.
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A Study done by Frederick Herzberg distinguished between hygiene factors and motivating factors.
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Personal sense of achievement. Recognition for achievement. Potential for growth. Responsibility The actual work itself.
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Smith, R.V. (1982) Learning How to Learn: Applied Theory for Adults. 40
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Treat a man as he appears to be and you make him worse. But treat a man as if he already was what he potentially could be, and you make him what he should be.
Johann Wolfgang von Goethe
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Go Facilitate!
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