Organizational Culture

MGMT7050 Organizational Behavior Jason Colquitt

Class Agenda
Organizational culture defined Culture components Culture types Culture strength Maintaining and changing a culture Best practices

Why Do Some Organizations Have Different Cultures than Others?

Organizational Culture
The shared social knowledge within
an organization regarding the rules, norms, and values that shape the attitudes and behaviors of its employees

Organizational Culture

Observable Artifacts
The manifestations of an organizations culture
that employees can easily see or talk about
Symbols Physical structures Language Stories Rituals Ceremonies
7

Observable Artifacts

Observable Artifacts
Video: Zappos
How would you

describe Zapposs culture? What artifacts are evident of that culture?

General Culture Types

10

Specific Culture Types

Customer service culture Safety culture Diversity culture Creativity culture

11

Creativity Culture

Innovation

Formalization

>22 <22
12

Culture Strength
Exists when employees definitively
agree about the way things are supposed to happen within the organization (high consensus) and when their subsequent behaviors are consistent with those expectations (high intensity)

13

Culture Strength

14

Maintaining a Culture
Attraction-Selection-Attrition (ASA) Socialization

15

Changing a Culture
Changes in leadership Mergers and acquisitions

16

Why Do Some Organizations Have Different Cultures than Others?

17

Why Do Some Organizations Have Different Cultures than Others?

Change Factors Maintenance Factors Maintenance Factors Espoused Values Observable Artifacts Espoused Values Observable Artifacts
The McGraw-Hill Companies,

Basic Assumptions

Colquitt-LePine-Wesson OB 3e

Change Factors

Basic Assumptions

18

19

How Important is Culture?

Personorganization
fit is the degree to which a persons personality and values match the culture of an organization

20

How Important is Culture?

21

Best Practices: Container Store

22

Best Practices: Container Store

Texas-based retailer specializing in storage products

Financial information shared openly with employees

One equals three

Celebration Mailbox voicemail system Intuition does not come to an unprepared mind.

Founders attend store anniversary parties

23

Next Time
Course Integration
Learn the only real

source of power!

24