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Key Differencebetween Unity Connectionand Unity
Key Differencebetween Unity Connectionand Unity
Agenda
Business Objectives for Unity Connection System Requirements Users vs Subscribers Telephone User Interface experience End-User Desktop experience (CPCA and IMAP) Installation and configurations Supported Integrations Platform Overlays and System Capacity
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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential
Bussines Objectives
Architecture changes to improve Reliability, Availability, Serviceability and Scalability. Remove Active Directory and 3rd party email message store dependences (i.e. (Exchange and Domino)) Simplified Installation experience (less than 2 hours) Simplified Administration model Code portability during implementation Initial Target segment: Commercial Market segment
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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential
Product Positioning
Unity Connection 1.x
Target: Commercial Market Directory: SQL-based directory Message Store: SQL-based store VM solution with Integrated Messaging features
Unity 4.x
Target: Enterprise Market Directory: Active Directory
- No Network Interop
- No fax support
* Optional Voice Rec server for additional voice rec ports
Presentation_ID
2002, Cisco Systems, Inc.
Users vs Subscribers
Unity Connection 1.x
VM User
- Telephone access to voice messages - Unity Assistant - Call transfer rules by caller id, time of the day or calendar (busy/free)
Unity 4.x
VM Subscriber
- Telephone access to voice messages - Unity Assistant
UM Subscriber
- Telephone access to voice messages - Ability to play email messages from Telephone - VMO usage -Unity Assistant
Advanced User
-Voice enabled message access - Text-to-Speech (read, save and delete only) to Exchange emails
IMAP User
-Access to vmails from supported email clients - Limited to retrieve, save and delete (cannot reply or forward msg)
IMAP Subscriber
- Access to emails from supported email clients - All basic features (retrieve, reply, forward, etc)
Unity 4.x
AMIS, Internet, Bridge or VPIM subscribers
- System Contacts and Personal Contacts are similar to AMIS, Internet, Bridge, or VPIM subscribers in Unity 4.x since they also do not have a mailbox on the server.
Personal Contacts
- Similar to system contacts but created by individual users (managed via CPCA) -Usually imported to CPCA from Exchange - Used Name Dialing from Speech conversation - Personal Call Transfer Rules
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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential
Unity 4.x
TUI conversation
- Voice prompts plus DTMF commands
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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential
Unity 4.x
CPCA
- The look and feel is identical between Unity and Unity Connection
Unity Inbox
- The Media Master Control is now entirely written in Java - Firewall friendly - Able to run on different platforms
Unity Inbox
- Media Masters based on DCOM - Not firewall friendly - Supported on limited platforms/browsers -
IMAP support
- Allow users to retrieve voice messages from IMAP clients such as Outlook, Eudora, etc. - Limited to retrieve and delete voice messages -Scalability limited on each platform
IMAP support
-Limited to retrieve and delete voice messages
VMO support
- Only supported with Unity 4.x
Unity 4.x
Installation time: 4-8 hours
Topology: Must be integrated into AD either as DCGC or member server Required OS: Windows 2000/2003 via PCD or manual installation MS patches installed manually
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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential
Supported Integrations
Unity Connection 1.x
Supported Integrations
- CCM and CCM Express - No dialogic voice card support - Legacy integrations via PIMG only - TSP shared btw both Unity Connection and Unity
Unity 4.x
Supported Integrations
- CCM and CCM Express
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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential
NA
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48
NA
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Presentation_ID
2002, Cisco Systems, Inc. Company Confidential
F0_7604_c1
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