TRANSITION FROM PRODUCT TO SERVICES RUNWAL GROUP

RUNWAL GROUP
The Runwal group was established in 1978 by its visionary founder - Chairman - Mr. Subhash Runwal.

Runwal Group is known to be one of the leading developers in Chembur, Ghatkopar, Mulund, Thane & Pune No of Employees 251-500 Turnover in Crs 100-250 Crs Sector- Private Sector

Project by Runwal

RUNWAL REJOICE

Why VOS

Expanding middle class in India.

Rising disposable incomes are expected to have a positive effect on domestic tourism. More number of people being able to afford holidays and vacations. The Ministry of Tourism, along with the State Tourism Boards, is promoting domestic tourism within the country, offering discounts and other incentives India has emerged as the world's fastest-growing outbound market. The number of Indians travelling overseas is set to rise from around 15 million today to 50 million by 2020. In a 2011 forecast the World Travel and Tourism Council predicted the annual growth of tourism in India to be 8.8% between 2011 and 2021.

This ranked India fifth among countries with the fastest growing tourism industry.

Vacation ownership services in India is at a very nascent stage with 4,640 timeshare units and 1,46,450 members accounting for 2,41,330 timeshare weeks.
This service sector is expected to grown at a rate of 16% per annum between 2006 -2015.

So there is a big potential in the Vacation ownership services in the future.

Runwal group who has already grown its reputation in building beautiful and luxurious homes can definitely set a foot in this new services.

Target Audience
Runwal Rejoice will focus its attention on Higher Income Group. High Middle class NRI International Visitors.

Services
The Visitors at Runwal Rejoice will enjoy Stay in Luxurious resorts and Villas. The stay will be enjoyed with full services staff for complete enjoyment of the vacation Travel Services and information. Sight Seeing of beautiful location. Adventure Sports for athletic young generation and kids.

Service Blue print

Physical Evidence
website Room Amenities Resort interiors Food taste
Sightseeing transportation Go sight seeing Sight seeing guide Check out

Customer action
Decide Tour Process Reservatio n Arrive at resort Check In

Receive food/eat food

Delivering Food Membership Registration

Tour Guide Arrangement of transportation

Onstage Contact Employee Action Back stage Contact Employee Action Support Process

Reservatio n system

Tele Callers

Food preparation

Touring and sight seeing preparation

Other Physical Evidence

Resort Parking Facility Resort interiors Food Taste Room Amenities Bath room Carts of bags Website. Resort Locations Delivery of food. Airport arrival staff. Airport arrival transportation. Sightseeing transportation Sightseeing guide Tele callers

Service Cycle
Resorts

Tours and sight seeing

Adventure clubs Hospital with resort facility

Service Implementations
A Number of luxurious resorts and villas will be constructed at exotic locations. These resorts and villas will be ranked as per their specialty. Member ship to Runwal Rejoice will be invited with a membership fees based on different ranks and location of resorts and villas. Based on the member ship fees holidays options will be provided to the members for twice a year. The holiday package will include stay with complete food and other in house service, Sight seeing at the nearby places and a complete relaxation time.

Steps to Progress
Runwal Rejoice will be started and grow step by step Will be started with resorts near Mumbai and Pune. The next stage will be resorts in South Indian states like Kerala and Karnataka. Further it will grow in North and north Eastern states. Once Runwal Rejoice presence is seen in all India, Runwal Rejoice will move to international location.