Quality MIS

Purpose of Quality MIS

The purpose of quality information system is to help

management meet quality goals by providing -
● Reports showing progress towards goals and giving alarm
signals in the event of adverse developments.
● Opportunity signals that identify opportunities for
improvement.
 Purpose of Quality MIS

The quality information should be built up as a network of

departmental information & summarized information to the
top management team. The summarized information should
enable -
● Exercise control over the vital few control subjects
● Detect major trends
● Evaluate organizational performance
● Identify threats & opportunities
 Qu ality MIS

1. Market quality
● Feedback on quality trends in the markets
● Facts on competitors products and pricing
● Benchmarking results
● Short and long-term product performance
● Facts on customer satisfaction:-
- Market share
- Repeat business as a % of total business
- Customer complaints
- Number of claims
- Warranty costs as a % of sales
 Qu ality MIS

2. Supplier Quality
● Quality problems
● Cost competitiveness
● Delivery schedules
 Qu ality MIS

3. Quality in operations
I. Sales
- Facts about deliveries
- Delivery safety for different products
- Spare parts availability
- Sales claim
 Quality in operations...
Qual ity MI S

II. R&D
- New products introduced in the past 2
years
- New products in pipeline
- Progress of R&D projects
- Design changes
 Quality in operations...
Qual ity MI S

III. Production
- Capacity utilization
- Process capability
- Scrap and rework costs and causes
- Product performance at final test
- Quality of parts - by part and process

IV. Quality services

- Reviews & audit findings
- Corrective actions taken
- Quality improvements
 Qu ality MIS

4. Costs
● Internal failure costs
- Value of products scraped
- Rework costs to make defective items
conformed to standards
- Reduced value of products sold as seconds
● External failure costs
- Replacement of defectives
- Salaries of customer service people handling
complaints
- Product litigation
- Estimated loss of future orders due to defectives
received by customers
● Costs for special activities
- To improve quality
- Training & Development
 Quali ty MIS

5. Quality improvement projects

● Report on progress and results of ongoing improvements projects

6. Potential problems in the future

● An estimate of what problems could be foreseen for the next 6 or 12
months

7. Quality status and improvement needs

● Conclusions about status and indication of needs for improvements
and other actions