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    The document defines and describes different types of communication: 1) It describes personal, business, internal, and external communication. Personal communication is between individuals, families, or groups. Business communication is between organizations, markets, and employees. Internal communication is within an organization, while external is outside the organization. 2) It also outlines upward, downward, lateral, interactive, mass, formal, informal, and grapevine communication. Upward communication is from lower to higher levels, while downward is the reverse. Lateral is peer-to-peer. Interactive uses meetings and conferences. Mass communication uses public speaking and media. Formal communication is structured, while informal is unstructured. Grapevine communication spreads unofficial rumors.

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    Types Of Communication

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    The document defines and describes different types of communication: 1) It describes personal, business, internal, and external communication. Personal communication is between individuals, families, or groups. Business communication is between organizations, markets, and employees. Internal communication is within an organization, while external is outside the organization. 2) It also outlines upward, downward, lateral, interactive, mass, formal, informal, and grapevine communication. Upward communication is from lower to higher levels, while downward is the reverse. Lateral is peer-to-peer. Interactive uses meetings and conferences. Mass communication uses public speaking and media. Formal communication is structured, while informal is unstructured. Grapevine communication spreads unofficial rumors.

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    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    Download as ppt, pdf, or txt
    1K views14 pages

    Types of Communication

    Uploaded by

    kalpana_scribd
    The document defines and describes different types of communication: 1) It describes personal, business, internal, and external communication. Personal communication is between individuals, families, or groups. Business communication is between organizations, markets, and employees. Internal communication is within an organization, while external is outside the organization. 2) It also outlines upward, downward, lateral, interactive, mass, formal, informal, and grapevine communication. Upward communication is from lower to higher levels, while downward is the reverse. Lateral is peer-to-peer. Interactive uses meetings and conferences. Mass communication uses public speaking and media. Formal communication is structured, while informal is unstructured. Grapevine communication spreads unofficial rumors.

    Copyright:

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    of 14

    Types Of

    Communication
    Personal
    Communication
     Communication which
    relates to individual. It
    can be between
    individuals, individual
    & his family, group of
    individuals in a
    organization.
    Business
    Communication
     Communication
    between business
    entities, in
    markets & market
    places, within the
    organization,
    various group of
    employees,
    buyers and
    sellers, etc
    towards the
    Internal
    Communication
     Communication
    which takes place
    within the
    organization
    between the group
    of employees &
    employers to
    inform, instruct,
    educate, motivate
    and control the
    External
    Communication
     Communicatio
    n which takes
    place outside
    the
    organization
    between
    public,
    customers,
    competitors,
    authorities,
    Upward
    Communication
    Head Office
     Communicati
    on from
    bottom to top Zonal Office

    level within
    the
    Regional Office
    hierarchical
    levels.
    Branch Office
    Downward
    Communication
    Division Manager
     Communication
    from top to Unit Manager
    lower level
    within the
    hierarchical Senior Exe.
    levels.
    Junior Exe.
    Formal
    Communication
     Communication
    in a structured
    manner as staff
    meetings,
    union
    management
    meetings,
    performance
    review
    meetings, etc.
    Informal
    Communication
     Communication
    with a
    unstructured
    manner and
    outside the
    formal
    channels in the
    absence of
    hierarchical
    difference.
    Lateral
    Communication
     It’s a peer to
    peer level
    communicatio
    n which
    processed in
    the horizontal
    manner.
    Interactive
    Communication
     Communication
    takes place
    through
    meetings,
    conferences,
    teleconference
    s, multimedia
    presentations,
    etc.
    Mass
    Communication
     Public speaking,
    news papers,
    radio, T.V ,
    satellite and
    generals, etc.
    Grapevine
    Communication
     Grapevine is a
    unproductive
    gossip tool.
    Rumours &
    unofficial
    matters can
    take place.
    Thank You

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