Professional Documents
Culture Documents
Ob Schermerhon Chap 1
Ob Schermerhon Chap 1
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Organizational behavior
Study of human behavior in organizations.
understanding individual and group behavior, interpersonal processes, and organizational dynamics.
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Anthropology
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A. B. C.
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many OB situations.
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and systematic.
Proposed explanations are carefully tested. Only explanations that can be scientifically
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Contingency thinking
Managers must understand the demands of
different situations and develop responses that best fit the circumstances and people involved.
OB scientific models gather evidence of how
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Organization
A collection of people working together in a
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Stakeholders
People, groups, and institutions having an
conflict.
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Organizational culture
The shared beliefs and values that influence
organization.
How we do things around here
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Constructive culture
Members are encouraged to work together in ways that
Passive/defensive culture
Members tend to act defensively in their working
relationships.
Aggressive/defensive culture
Members tend to act forcefully in their working
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Workforce diversity
Individual differences of organizational
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Multiculturalism
Refers to inclusiveness, pluralism and genuine
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Your professor states: One of your assignments this term is a team project. Please select and sign up for a team project. Do you . . .
a)
Signal your friends in the classroom, and agree to sign up together for the same team. Wait for everyone to sign up, and then
b)
decide.
c)
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Manager
Someone whose job it is to directly support
Effective manager
One whose team consistently achieves its
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Task performance
Quality and quantity of the work produced
Job satisfaction
How people feel about their work and the
work setting.
Copyright 2010 John Wiley & Sons, Inc.
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Organizing
Leading Controlling
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Technical skill
Ability to perform specialized tasks.
Human skill
Ability to work well with other people.
Conceptual skill
Capacity to analyze and solve complex and
interrelated problems.
Copyright 2010 John Wiley & Sons, Inc.
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Emotional intelligence
Ability to understand and deal with emotions.
Self-awareness Self-regulation Motivation Empathy Social skill
Copyright 2010 John Wiley & Sons, Inc.
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Moral manager
Practices ethics mindfulness.
Copyright 2010 John Wiley & Sons, Inc.
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