Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

10

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

11

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

14

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

15

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

18

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

19

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

22

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

23

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

26

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

27

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

30

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

31

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

34

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

35

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

38

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

39

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

42

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

43

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

46

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

47

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

50

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

51

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

54

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

55

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

58

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

59

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

62

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

63

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

66

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

67

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

70

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

71

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

74

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

75

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

78

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

79

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

82

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

83

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

86

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

87

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

90

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

91

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

94

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

95

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

98

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

99

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

102

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

103

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

106

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

107

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

110

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

111

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process

Classification of BPs
Process scope
Intra-organisational individual, horizontal (cross functional), and vertical (functional) Inter-organisational (cross-organisational)

Hierarchical process, sub processes and sub-subprocesses, .. and tasks/activities Process structure - Highly structured, semi and un-structured Process repetitiveness high and low Business value of Process high and low (core, enabling and support processes) Complexity of business process & knowledge intensity Activities Value adding (hand-off, delay, rework), non-value adding,
business value adding (control & policy compliance)

Dr. Ravi Seethamraju

114

Session 2

Classification of BPs (2)

Process repetitiveness/business value (Mohan, 1997)
Repetitive Processes High Value Business Processes Unique Processes

- Loan applications - Insurance claims - Accounting

- Tech doc creation - Product brand mgmt - Software development

Low Value Business Processes

- Expense reports - Purchase approvals - Budgeting

- FYI routing, review and approval

-This is the most popular classification of BP

-Widely used by industry practitioners
Dr. Ravi Seethamraju, Business Process Management

115

Classification of BPs (3)

Knowledge intensity (Moore, 2000)

Complexity of business process

Loan application approvals

Investment analysis

Customer Service

Knowledge intensity
Is it important to recognise the knowledge dimension?

Dr. Ravi Seethamraju, Business Process Management

Activity 1 - Classify following BPs

1 Procure to pay process 2 Signing up of actors for the movie/drama 3 Recruitment process (of chief executive/engineers) 4 Build-to-order process (e.g. Nike shoes/Airbus 380) 5 New product development process 6Billing process (telephone) 7 Emergency treatment process (hospitals) 8 Consulting on BPM 9 Acquisition (business unit) process 10 Diagnosis to cure process (cancer) 11Travel expense reporting process 12Breakdown service management process 13Insurance claim process (automobile) 14 Route scheduling process (bus company) 15 Airline boarding process