External Services Management: Flow

Ordering / monitoring

Entry of quotation

Vendor selection

Bid invitation

Service entry/ purchase

Construction of service specifications

Determination of requirements

Invoice verification

User department PM Plant Maintenance PS Project System

External Services Management: Request for Quotation / Bid Invitation

01
Outline level Service definition

Electrical works
01 Laying tubes Lay empty tubes Install sockets 02 End installation Master Install sockets 120 m at 3 80 h at 12 30 h at 100 56 h at 18

Service specifications

02

Sanitary works
Wash basin Skilled worker 6 m at 45 70 h at 80

unplanned services up to max. 60,000 Value limit

External Services Management: Service Specification Outline

External Services Management: Service Specification Outline (Graphical)

External Services Management: Bid Invitation

ROWAB
HeWe Wohnungsbau Am Berg 5 65011 Weinheim Angebotsfrist 31.10.1995 Ausfhrungsdatum: 06.11.1995 Zahlungsbedingung: sofort zahlbar ohne Abzug Anfrage Nr. 600004 Datum 18.09.95 Ansprechp. /Telefon C.Keh/06227-34123

Bitte unterbreiten Sie uns ein Angebot ohne Verpflichtung und Kosten fr uns.
Objekt: Wohnhaus Mller, Am Giebel 4, Ltzelsachsen ------------------------------------------------------------------------------------------Pos Material Bezeichnung Anfrage Einheit ------------------------------------------------------------------------------------------00010 Elektroarbeiten 1 Leistungseinheit die Position enthlt folgende Leistungen: *1 Rohrverlegung 10 150m Schlitze klopfen 20 150m Leerrohr einziehen 30 150m Schlitze zuputzen *2 Endinstallation .... 00020 Leerrohr schwarz, 3 cm Durchmesser 150 m Leerrohr soll auf Papprollen geliefert werden ....

External Services Management: Purchase Order

Dienstleistung

Material

External Services Management: Entry of Services Performed

Abnahmekennzeichen

Information Systems
Early warning system

Customer
Mr White Ms Jones Mr Davis

Sales
100,000 300,000 150,000 Key figures Sales and distribution Production

Logistics information system Inventory management Plant maintenance

ABC analysis Purchasing Stock value Quality management

Materials (%)

Customers

Forecasting and planning Early warning system Drill-down

Buyer Sales Order value

Order value

Automatic updating Integration in Open Information Warehouse Analysis of tools

Classification
Materials (%)

Mr Smith 150,000 Ms BakerBuyer: 70,000 Ms Baker Mr Brown Materials 80,000 Order value 4711 4712 4713 150,000 70,000 80,000

Sales (%)

Information Systems
Time base

Characteristics
Vendor Material Month Week Buyer group Vendor 11

Key figures

394 005 157 Net order value No. purchase order items Pick up technique Buyer group Invoiced amount Net order value No. purchase order items

...

March 1995
Net order value
No. purchase order items

April 1995
Net order value No. purchase order items

200,000 DM Total Schulz KG 90,000 DM Printer 6512 40,000 DM Computer H217 50,000 DM Meyer KG 110,000 DM

66 24 18 8 42

240,000 DM 100,000 DM 40,000 DM 60,000 DM 140,000 DM

75 26 16 10 49

Open Information Warehouse

EIS

Enterprise controlling

Result ROI Employees Incoming orders Market position

Management information system

LIS CIS
ROI OP's
1988 R1 : :: R4

FIS
........ 1994

Employee / qualification

HIS

Operative controlling

Orders Stocks Capacity

Result / costs

------- ------- ------------- ------- ------------- ------- ------------- ------- ------------- ------- -------

time

Specialized information systems

nonSAP systems

Day-to-day activities

R/3

R/3

R/2

External data

Operative systems