Our two strong pillars

One company with two powerful brands under one roof

The post service for Germany

Deutsche Post the highly successful mail business and global benchmark for technology and efficiency, laid the foundations for international expansion.

The logistics company for the World

DHL represents the broad portfolio of logistics businesses and comprehensive DHL international footprint, also stands for the rewarding growth opportunities of the global logistics industry.

Business units within DPDHL

Mail

Forwarding/freight

Express

Supply chain/CIS

Key milestones
The idea: delivering shipping documents to customs offices by air before the freight arrives by sea

First shipping docs transported from San Francisco to Honolulu

DHL launches parcel service

Alliance formed with Lufthansa, JAL and Nissho Iwai

Deutsche Post acquires 100% of Danzas Group

Deutsche Post acquires 100% of Airborne

DP World Net changes name to DPDHL

Start of Asia Pacific expansion

Start of European expansion

Deutsche Post acquires 100% of DHL

Deutsche Post acquires 100% of Exel plc.

1969 1970

1974

1977

1990

1998

2002

2003

2005

2009

2009 TDI market value per region

DHL a strong leader in Europe, EMEA & Asia
Europe
10%

Americas
5% 25% 25% 10% 60% 25% 45% 10% 10% 10%
DHL FedEx UPS TNT Others

15% 15%

40%

Asia Pacific EEMEA

30%

35%

5% 10% 20%

Undisputed market leadership in figures

DHL Express Europe

DHL Express APEM

DHL Express Americas

Europe
42 countries/ territories

Asia Pacific
41 countries/ territories

EMEA
89 countries

Americas
50 countries (Latin America, Canada, Caribbean) 12,000+ employees

USA
5,000 touch points

43,000+ employees

30,000+ employees

11,000+ employees

4,000+ employees

390+ service centers 84 international gateways 300+ million shipments/year

1,015 facilities (approximate)

285 facilities (approximate)

656 facilities (approximate)

115 facilities (approximate)

168+ million shipments/year

46+ million shipments/year

55+ million shipments/year

100,000 shipments in/out per day

Market leadership
Strong local coverage in emerging markets

Brazil
Established 1978 Servicing 1,500+ cities 90% of GDP

Russia
Established 1984 Servicing 84 regions 99% of GDP

India
Established 1979 21,200 Blue Dart locations covering 400 cities and towns

China
Established 1980 Servicing 401 cities, 95% of GDP

SME market leader DOC market leader 2nd in non-DOC market Employees: 900+

Domestic/international express market leader Enhanced network connection to Europe Employees: 2,400+

Premier air domestic and international express market leader

Domestic and international express market leader

Employees: 1,500+

Employees: 6,000+

The logistics company for the world

Your specialist in international

We are conducting business according to our values everyday, and are committed to using international expertise and world-class service to ensure our customers success.Your specialist in international
Global expertise No one knows the world like we do. Service excellence The relentless pursuit of service quality is in our DNA. International focus International isnt just part of our business. It is our business.

Global expertise
No one knows the world like we do.

Worldwide reach gets us to every corner of the globe

The worlds largest express global delivery provider Delivering to 220+ countries and territories and 120,000 destinations Pioneers of the international express delivery industry Over 40 years of international shipping experience and expertise

Impeccable local knowledge speeds the process

Understanding/knowledge of country processes, local

customs/cultures 300,000+ employees in 220 countries/territories speaking 100 languages Best possible delivery times Market leader combining agility and power Extensive transit options, dozens of major hubs in every world region Enhanced service along transatlantic routes Industry-leading pick-up and delivery times in most global locations

Global DHL Express network

Speed and reliability throughout the world

ANC LEJ

ANC EMA JFK BRU ICN LAX CVG BAH DXB LOS SIN DEL PVG HKG BKK LAX CVG

ICN
PVG HKG

Lines on map do not include weekend, one-off or special routings.

Service excellence
The relentless pursuit of service quality is in our DNA.

World class service that makes a world of difference

6 cutting-edge quality control centers around the world
State-of-the-art monitoring systems with 90,000 daily global

checkpoints Real-time management from pickup to delivery in a flexible network Packages clear customs while still in the air Specialist knowledge across all business sectors allows industry specific solutions In-house customs with own brokers providing seamless, interruption-free clearance Clients work directly with sales and operations to develop solutions

International Focus
International isnt just part of our business. It is our business.

Our huge network doesnt just speak volumes, it delivers them

220 countries/territories, 72,000 vehicles, 300,000 employees

worldwide Network reconfigured in 2009 to reflect our international focus 46 state-of-the-art hubs, expanded global air network partnerships Continuous investment in cutting-edge technology for hubs/facilities DHL Innovation Center is developing solutions for a faster, more flexible and environmentally friendly shipping experience

Your specialist in international

In the end, its all about you.
Or culture welcomes innovative

thinking and we apply that ability to helping clients meet logistical challenges International expertise with a consultative approach DHL is the most engaged, dependable, knowledgeable and helpful workforce in the industry Our business philosophy and staff attitude in two words: Can Do

Business units and key figures

Mail Forwarding/freight Express Supply chain/CIS

Business model

Revenue

EUR 13,684 million Largest postal operator in Europe

EUR 10,870 million No. 1 air freight forwarder globally No. 1 ocean freight forwarder globally Trading in transport services to provide customer with seamless solutions for his specific needs

EUR 10,312 million No. 1 in international Express transport globally Standardized, scheduled network Self-operated infrastructure Door-to-door capability globally

EUR 12,507 million No. 1 in contract logistics solutions globally

Standardized, scheduled network with door-todoor capability Germany Customer/marketspecific networks outside of Germany

Customer or industryspecific solutions Warehousing and transport management

Platform

82 mail/33 parcel sorting centers in Germany 180,000 staff1

Approx 970 terminals, warehouses and offices worldwide Approx 40,000 staff1

More than 30,000 Touch points Approx 100,000 staff

Approx. 23m square meters in 2,400 warehouses under management Over 120,000 staff1

A uniformed product portfolio for our global network

The global product and service portfolio 2010
Same Day
DHL SAME DAY

Time Definite
DHL EXPRESS 9:00 DHL EXPRESS 10:30 DHL EXPRESS 12:00 DHL EXPRESS WORLDWIDE DHL EXPRESS ENVELOPE DHL EXPRESS EASY

Day Definite
DHL ECONOMY SELECT DHL GLOBALMAIL BUSINESS

Products

Optional services
DHL JETLINE

Logistics services

Customs services

Global trade services

DHL EASY SHOP

DHL BREAK BULK EXPRESS DHL MEDICAL EXPRESS DHL COLLECT & RETURN DHL IMPORT EXPRESS FLEX

Enhanced products

DHL SPRINTLINE DHL SECURELINE

Strategy 2015
How we achieve becoming the logistics company for the world

The postal service for Germany

Our purpose
The logistics company for the World Respect

Our guiding principle

Results

Simplifying services

Our customer promise

Sustainable solutions

Strategy 2015
Successful initiatives

Significant improvement of customer satisfaction already achieved

Clear commitment to improvement of CO2 emissions

Significant cash flow improvement

Major improvement of employee satisfaction in large parts of the organization

Strategy 2015
First Choice for our customers
First Choice will drive change in the way DPDHL operates its

business The Group is fully committed to create higher customer loyalty and grow business with customers Our aim is to increase customer loyalty by Drive customer loyalty implementing a measurable, sustainable Collaboration of the employees will be fostered to create higher improvement to the way customers experience our services and First Choice is our key platform for this value for customers
change First Choice is about understanding customer expectations and our performance gaps through customer intelligence First Choice is about enabling and empowering employees to streamline processes at specific touch points according to customer needs First Choice is about achieving process excellence through the application of a consistent methodology based on DMAIC* First Choice will help us create value for customers by delivering services that simplify their business
Customer Loyalty

Process excellence

Employee engagement

Strategy 2015
Our sustainable approach for the future
In our mission to do business in a sustainable manner, our GoGreen program aims at reducing the impact on the environment by: Increasing our carbon efficiency primarily in the areas of air and road transportation, real estate and providing customers with GOGREEN shipping service, which provides the option to offset carbon outputs Upgrading to a more fuel efficient fleet of vehicles and aircraft Implementing design and operational changes in our facilities to increase the use of energy from renewable sources

2012

2020

-10% -30% Carbon efficiency covering emissions from our own and subcontracted operations

Our goal is to change our ways and make transport of goods more climate-friendly To meet our goals, we set a specific and quantifiable target for improvement in our global CO2 efficiency Our global environmental commitment is recognized by Climate Counts*, which placed DHL well ahead in the logistics industry in their environmental scoreboard

Why choose DHL Express to and from the USA?

We're committed to using our international expertise and world-class service to ensure our customers success.

Time Definite Export Services

When you need reliability, we are right on time
When you need a systemized door-to-door

delivery by a pre-selected time overnight or on the next possible business day choose time definite services We have the strongest global network to help you reach your customers faster Track your shipment online in real time for ultimate peace of mind We are flexible and reliable, giving you the service you need, when and where you want it

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Coverage To Countries Where You Need It

North America

Europe

30
Africa

Asia Pacific Middle East

18

10

6
South America

20

22

DHL EXPRESS WORLDWIDE

Global reach with dependable reliability Express door-to-door deliveries End of day delivery promise Over 220 countries and territories Documents and nondocuments Unparalleled customs expertise On-line, real time tracking One simple price for door-todoor delivery Full money-back guarantee* Optional services available Ideal for time-sensitive shipments Global coverage Reach all partners and colleagues around the world We take all the hassle away Youre informed at every stage of the journey No hidden costs Enhance your reputation

* For shipments within the EU - subject to terms & conditions

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Time Definite Import Services

One company, one currency, one invoice
Upfront door-to-door pricing - no hidden costs A choice of delivery times - 9:00, 12:00, end of day A single invoice in your home currency - no currency

fluctuations, simple accounting

One account number gives you global reach and full

control of your budget

A single point of contact

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Reliable And Convenient

DHL Economy Select The ideal day certain solution Perfect for less urgent and heavier shipments Convenient door-to-door service Coverage of 30+ countries on European continent Late pick-up and early delivery times Online, real-time tracking Simple administration and paperwork with a single invoice

Benefits to you, every day Complete control over your deliveries and shipping costs Reliability and convenience of one company from pick-up to delivery Truly comprehensive coverage Unbeatable number of direct road linehaul connections Flexibility to respond quickly to end customer requests Full end-to-end visibility Your shipment is in safe hands

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Unmatched Presence In Europe

Extensive coverage 30+ countries and territories on the European continent with a constantly expanding coverage Dense network over 250 international road connections Over 75 international gateways Countries served Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, Netherlands, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

DHL ECONOMY SELECT coverage 26

Truly International Shipping

Routing Your shipments are routed through strategic gateways and lanes to ensure consistent transit times The entire Day Definite network maintains the same high-quality performance standards You can track and trace your shipments through to delivery

Example: International Day Definite routing from the UK 27

Reliability From Pick Up To Delivery

We are not using partners or agents for the pick-ups or deliveries, so you can be sure that all your shipments are handled by DHL Express from start to finish

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