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Cultural Competence and Health Care
Cultural Competence and Health Care
Cheri Wilson, MA, MHS candidate, CPHQ Quality Improvement Team Leader The Johns Hopkins Hospital
Objectives
This presentation will provide an overview of: The effects of language barriers on patient safety and healthcare quality The needs of limited English proficiency (LEP) patients The importance of using non-English materials and providing access to language services Experiences, lessons learned, and success stories from Johns Hopkins Hospital and other organizations
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Research studies have documented that the safety and quality of healthcare of LEP patients can be diminished due to language barriers.
One study found that in 46% of emergency department cases, no interpreter was used for LEP patients. In addition, only 23% of teaching hospitals train physicians how to work with an interpreter.
Other hospitals have used: untrained support staff, strangers found in the waiting room or on the street, taxi cab drivers, etc.
Untrained interpreters are more likely to commit errors in interpretation that can lead to adverse clinical consequences.
Occasionally, a bilingual healthcare provider may be present. However, this is not without its problems as well.
For example, in one case, a mother lost custody of her two-year old child who fell off her tricycle because the doctor misinterpreted two Spanish words (Se peg) as "I hit her" instead of "She hit herself."
Care can be compromised or delayed in the absence of any language service (trained or untrained). In other instances, the consequences can be catastrophic.
A health care team misunderstood an eighteen year old man who said that he was intoxicado.
The team misunderstood the term to mean "intoxicated" rather than nauseated. As a result, the patient was treated for a drug overdose for thirty-six hours before the doctors realized that he had a brain aneurysm. He ended up being a quadriplegic and his family was awarded $71 million in a malpractice settlement.
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Discussion
What issues arose during this scenario?
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Discussion
How was this scenario improved with the assistance of a trained, staff interpreter?
Resources
National Standards on Culturally and Linguistically Appropriate Services (CLAS) http://www.omhrc.gov/templates/browse .aspx?lvl=2&lvlID=15
Resources
Limited English Proficiency: A Federal Interagency Website
http://www.lep.gov/resources/resources.html
Resources
Speaking Together: National Language Services Network http://www.speakingtogether.org/ National Health Law Program: Language Access in Health Care Statement of Principles http://www.healthlaw.org/library/item.71365
HRET Disparities Tool Kit: A tool kit for collecting race, ethnicity, and primary language from patients http://www.hretdisparities.org/
Resources
Diversity Rx
http://www.diversityrx.org/ Quality Healthcare for Culturally Diverse Populations Conference
http://www.diversityrxconference.org/
Resources
Joint Commission: Hospitals, Language, and Culture: A Snapshot of the Nation
http://www.jointcommission.org/NR/rdonlyres/E64E5 E89-5734-4D1D-BB4DC4ACD4BF8BD3/0/hlc_paper.pdf
Joint Commission: One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations
http://www.jointcommission.org/PatientSafety/HLC/on e_size_meeting_need_of_diverse_populations.htm
Resources
Oral, Linguistic, and Culturally Competent Services: Guides for Managed Care Plans
http://www.ahrq.gov/about/cods/cultcomp.htm
Resources
White Paper: For the Health Care CEO: Thinking about Language Access in Health Care by Edward L. Martinez, MS
http://www.pgsi.com/Products/Resources/Whi tePapers/WhitePaper1.aspx
Resources
Open invitation to comment on the National Quality Forums proposed Framework and Preferred Practices for Measuring and Reporting Cultural Competency
http://www.qualityforum.org/projects/ongoing/ cultural-comp/ Public comments due by November 5, 2008.
Video Clip
Resources
To order the video, Breaking Down the Language Barrier: Translating Limited English Proficiency into Practice
Contact the Department of Justice Civil Rights Divisions Coordination and Review Section at (202) 307-2222 or crt.lep@usdoj.gov CDs and associated materials are available for free
Questions